Summary
Overview
Work History
Education
Skills
Accomplishments
Hobbies and Interests
Additional Information
Timeline
Generic
Rohit Chowdhary

Rohit Chowdhary

Pune

Summary

Dynamic Sr. Analyst with a proven track record at ADP India Pvt Ltd, excelling in team building and decision-making. Spearheaded successful benefits implementations, enhancing service delivery and client satisfaction. Adept at exception reporting and mentoring, driving continuous improvement in processes and team performance. Passionate about fostering collaboration and achieving outstanding results. In-depth Senior Analyst with a sound knowledge of various implementation processes. Expertise in client management, data analysis, data modeling and client relationship management. Over six years of experience in the implementation industry.

Overview

14
14
years of professional experience

Work History

Sr. Analyst (Team Lead)

ADP India Pvt Ltd
Pune
09.2022 - Current
  • Working as a Benefits Implementation Specialist and managing the end-to-end process, such as checking the access, rates, and plan setup, to ensure they are accurate.
  • Managing end-to-end implementation by working directly with clients and stakeholders to ensure smooth integration and a successful outcome.
  • Conduct testing for newly implemented benefits files with clients, and ensure compatibility and functionality.
  • Actively participated in a dynamic and innovative environment, contributing ideas to improve processes and enhance service delivery.
  • Preparing Weekly/Monthly Bottom Quartile Report.
  • Doing root cause analysis weekly.
  • Attending the Touchbase call with the client at least once a week.
  • Publishing weekly and monthly quality reports within the process.
  • Preparing the weekly SLA report for the client.
  • Review the dashboard, and follow up on the outstanding cases, tasks, and activities.
  • Associate recognition (My Moments), and Team Engagement Activities.

Analyst

ADP India Pvt Ltd
Pune
11.2015 - Current
  • Allocation of work within the team.
  • Quality audit and sharing feedback with the team.
  • Quarterly analysis of the performance.
  • Conducting a refresher session with the team.
  • Conducting a Product Knowledge Test (PKT).
  • Handling escalations.

Sr.Process Associate

Concentrix India Pvt Ltd
Pune
03.2011 - 11.2015
  • Issued closing disclosures and re-disclosures to facilitate effective closing processes.
  • Identified trends and systemic issues for escalation to management.
  • Reviewed and finalized aging cases for timely resolution.
  • Generated documentation and tracked waiting periods to meet schedule targets.

Education

B. Com - Commerce

Poona College of Arts, Science And Commerce
Camp
04.2009

HSC - Commerce

Poona College of Arts, Science And Commerce
Camp
04.2006

Some College (No Degree) -

St. Joseph High School
Pune

Skills

  • Team building and coaching
  • Mentoring and assessment
  • Decision making and prioritization
  • Exception reporting

Accomplishments

  • Cloud 9 collaborator for being the best service coach/SME for Q3, 09/01/23
  • HRO Got Talent, for always going out of the way to help peers, customers, and Alex
  • Spotlight Award for being a good team player and helping with training, mentoring, etc
  • Lean Six Sigma Green Belt certified, 09/01/22

Hobbies and Interests

  • Reading Newspapers & updating my group.
  • Trekking & Hiking.
  • Playing Cricket.
  • Listening to Music.

Additional Information

  • Best performer of the month, 07/01/16, ADP India Pvt Ltd
  • GEM Award for Overall Achievement, 2011, Concentrix
  • Best overall performer (quality, production), 2011-2012, Concentrix
  • Promoted to ALCOA team (new LOB), Concentrix

Timeline

Sr. Analyst (Team Lead)

ADP India Pvt Ltd
09.2022 - Current

Analyst

ADP India Pvt Ltd
11.2015 - Current

Sr.Process Associate

Concentrix India Pvt Ltd
03.2011 - 11.2015

B. Com - Commerce

Poona College of Arts, Science And Commerce

HSC - Commerce

Poona College of Arts, Science And Commerce

Some College (No Degree) -

St. Joseph High School

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Rohit Chowdhary