ROHIT DABHOLKAR

• Responsible for transaction/case processing involving document scrutiny, checking/reviewing transactions in line with standard operating procedures, international trade regulation, and RBI guidelines.
• Ensure processing TATs as prescribed and ensure error-free processing. Timely reporting of errors, if any.
• Ensuring processing in line with internal Standard Operating Procedures (SOPs)
• Inputting of export documents pertaining to lodgment and regulations.
• Reviewing the shipping bill on the DGFT/EDPMS portal.
• Responsible for managing front-end requirements of the branch customers with their trade documentation.
• Basic knowledge and awareness about LC/BG issuance and amendment process.

Project Handled.

Project 1 - OFAC Screening

• OFAC screening and auditing are based on sanctioned and non-sanctioned countries.
• Reviewing OFAC HIT transactions/cases based on their type: Aircraft, Entity, Individual, Vessel.
• Rejecting and highlighting transactions/cases if OFAC HIT approvals are not accustomed to the system.
• This project improves the quality of the OFAC part and helps the process to flow effortlessly.

Project 2: Quality Check of Transactions/Cases

• Quality checks of the cases processed by branch, thoroughly checking documents, transaction currency, rate, amount, invoice, SB details, etc.
• Identify and highlight human errors, systems gaps, and technical issues in the existing process in order to improve surveillance standards in the branch.
• This project improves the processing quality of the branch and ensures good points in the branch audit.

• Working as an Auditor executive in Customer Experience Transformation (CXT) Handling products Credit card, UPI, Recycler & Fast tag portal
• Completed audit papers by thoroughly documenting audit tests and findings
• To ensure compliance, adhere to the policy and processes for mitigating operational regulatory and financial information risks in all products & services sourced
• Identify & highlights system gaps, suspicious activities, and technical issue in the existing process in order to improve surveillance standards with frontline Auditing
• Sourcing channels, IT team, product or compliance (if applicable) for rectifications and implementations, and insists on IT and the product team automating existing processes to improve efficiency
• The assessment findings are shared with each shareholder's respective SPOC for joint calibration on observation, drive compliances and final score and the PHA and ATR (Action Taken Report) reports are prepared and published with all stakeholder, unit head, region head, and senior management by using the COPC (Customer Operation Performance Centre) and WRM (Weighted Rating Methodology) method

• Educated students on course selection to align with career goals.
• Interacting with clients, which included top schools' students and parents, and career counseling with them.
• Identifying new business opportunities and meeting overall target assigned on new business.
• Motivated, that counseling sessions into sales.
• Meeting the clients, explaining the product details, pitching it, and closing the business.
• Mentored students, offering advice and support on topic selection, appropriateness, and academic value.
• Always used to be in branch's TOP-10 performer list, monthly sales, Rs. 5-7 lacs.

• Communicated directly with customers and partners to build strong business networks and relationships.
• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom-line profit.
• Developed and executed strategic initiatives to implement key changes and improvements in business development and sales programs.
• Defined and integrated roles, responsibilities, and processes for the business team and data management organization.
• Established and maintained highly effective relationships with clients and industry partners to drive growth.
• Collaborated with sales and marketing departments to support project rollout.

• Employed comprehensive benchmarks to establish and monitor customer service standards.
• Persuaded customers to sign up for the customer loyalty program to generate additional company revenue.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving queries.
• Provided primary customer support to internal and external customers.
• Recommended products to customers, thoroughly explaining details.
• Described product and service details to customers to provide information on benefits and advantages.
• Informed customers of upcoming promotions and deals to boost sales.