Hi, I’m
Rohit Dhiman
Assistant Bar Managerr
YAMUNA NAGAR
Summary
Motivated Service Worker with exceptional social skills, communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food & beverage items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
13
years of professional experience
5
Languages
1
year of post-secondary education
Work History
Club Med ResortKabira, Ishigaki
ASSISTANT BAR MANAGER
5 2023 - 5 2024
Job overview
- Kept alcoholic beverages well-stocked and organized to meet expected demands.
- Consulted with managers to organize special events and promotions.
- Crafted special drink and cocktail menu items for seasonal offerings.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
- Explained daily specials and beverage promotions to exceed daily sales goals.
- Managed staff schedules and maintained adequate coverage for all shifts.
Clubmed Finolhu Exclusive CollectionGasFinolhu Island
KEY GO
06.2022 - 05.2023
Job overview
- Creating and managing team schedules
- Managing Operation in the Absence of Manager
- Taking Bar Inventory
- Bar Promotion.
Club Med ResortSanya, Hainan
ASSISTANT BAR MANAGER
11.2020 - 03.2022
Job overview
- Assist with the review performance of Bar employees in accordance with resort polices
- Positive working relationships to be developed and maintained with colleagues throughout the resort
- Manage wage and beverage cost
- Make sure that all open food & beverage items are dated
- Ensuring necessary
- Paperwork is complete
- Setting objectives and targets for the bar and work to achieve these.
Club Med ResortSanya, Hainan
Bartender
08.2018 - 11.2020
Job overview
- Welcoming, acknowledge and greeting guests who come to the bar for the drink
- Mixing and serving alcoholic beverages to customers from all walks of life
- Ensuring the bar is always well stocked with a wide selection of wines & spirits
- Advising guests on their choice of champagnes, wines, whiskies & brandies
- Washing up the glasses and then putting them in their particular place
- Closing the bar at the end of a shift by switching the lights and ensuring g that everything is locked
- Monitoring the intake of alcohol by guests, and prohibiting the serving of alcohol to those who are intoxicated.
India Steel Continental Pvt. Ltd.Palhori, Paonta Sahib
Dispatch Supervisor
01.2015 - 05.2018
Job overview
- Leading a Team of 3 personnel
- Handling Transport Department as well
- Direct dealing with Parties
- Taking care of Production in the absence of Executive
- Taking Care of Loading Labour account of every month.
Competent Synergies Pvt. LtdMohali, Punjab
Subject Metter Expert (SME)
04.2011 - 01.2013
Job overview
- Leading a Team of 12 CSR's and ensuring their individual KPI's are met
- Daily 5 audits
- Break adherence
- Worked with my team to enhance their skills and establish successful career path
- Reviewing the team wise scores to validate performance
- Managing floor and achieving Service Level as per KPI's
- Regular sittings with Quality Team to improve Agent performance
- To handle escalated issues of customers and provide customer satisfaction by ensuring first time resolution
- Taking daily briefings for latest updates.
Competent Synergies Pvt. LtdMohali, Punjab
Customer Service Executive
02.2010 - 03.2011
Job overview
- Handling Escalations on the floor
- Initiating floor support
- For providing the resolution for the grievances of the customers
- Floor management and break adherence in the absence of Team leader
- To handle escalated issues of customers and provide customer satisfaction by ensuring first time resolution
- Acted as first point of contact for customers.
Education
CITIZEN INTERNATIONAL HOTEL MANAGEMENT COLLEGENEPAL
High School Diploma
04.2016 - 05.2017
University Overview
- 10+2 from HBSE Bhiwani.
- 10th From C.B.S.E Delhi.
- 1 Year Diplomma of Hotel Management From Nepal.
Skills
POS System Operation
Safety awareness
Product presentation
Health and safety
Inventory Management
Personal Information
- Father's Name: Sh. Gulshan Kumar
- Date of Birth: 11/30/1991
- Nationality: Indian
- Marital Status: Unmarried
Timeline
KEY GO
Clubmed Finolhu Exclusive Collection
06.2022 - 05.2023
ASSISTANT BAR MANAGER
Club Med Resort
11.2020 - 03.2022
Bartender
Club Med Resort
08.2018 - 11.2020
CITIZEN INTERNATIONAL HOTEL MANAGEMENT COLLEGE
High School Diploma
04.2016 - 05.2017
Dispatch Supervisor
India Steel Continental Pvt. Ltd.
01.2015 - 05.2018
Subject Metter Expert (SME)
Competent Synergies Pvt. Ltd
04.2011 - 01.2013
Customer Service Executive
Competent Synergies Pvt. Ltd
02.2010 - 03.2011
ASSISTANT BAR MANAGER
Club Med Resort
5 2023 - 5 2024