Rohit Dnyaneshwar Meshram
Nagpur
Summary
Experienced logistics professional with 5+ years of expertise in first, middle, and last-mile operations and transportation management. Skilled in streamlining supply chain processes, reducing costs, and enhancing delivery efficiency. Proven team leader with a track record of successfully resolving critical client escalations. Proficient in logistics systems such as ERP and TMS, specializing in e-commerce and retail logistics.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Client Manager
Actrans Global Services Pvt Ltd
Nagpur
07.2023 - Current
- Managed Client Communications: Responded to incoming calls, maintained strong client relationships, and resolved customer service issues, ensuring high client satisfaction and retention. Fulfilling vehicle requirements and planning for clients like FLIPKART, DELHIVERY, LEAP, GATI, DP World, etc.
- Monitored Vehicle Operations: Oversaw daily vehicle placement and planned logistics for both dedicated and ad hoc transportation needs, optimizing resource utilization. Cross-checking and handover billing data, along with billing supporting files, for the billing team.
- Vendor and Resource Coordination: Collaborated with the sales team to hire new vehicles and onboard transport vendors, ensuring seamless operations and resource availability.
- Maintained Vehicle MIS and ERP Work: Managed and updated the vehicle placement Management Information System (MIS), providing critical insights for operational efficiency. Day-to-day work in ERP and creating daily reports from it.
- Team and Driver Management: Directed drivers and staff, overseeing daily work allocation to ensure efficient task execution and operational success. Daily work allocation to the team and observing their work on a day-to-day basis. Identified opportunities to reduce costs and improve productivity by route planning and driver communication. Monitored driver performance and compliance with safety regulations.
Last mile Executive
Reliance Retail
Nagpur
04.2022 - 07.2023
- Manage SDP Operations: Oversee 5 Smart Delivery Points (SDPs) for B2B and B2C pharma deliveries, ensuring adherence to SOPs, timely order processing, and no breaches in delivery deadlines
- KPI Monitoring: Maintain and analyze KPI performance parameters, reviewing scorecard reports to identify and address areas of failure
- COD Handling: Ensure accurate collection and deposit of cash on delivery (COD) payments
- Sales Team Coordination: Collaborate with the Sales team to optimize serviceability, plan routes and vehicles, and enhance the customer experience
- Delivery and Pickup Compliance: Ensure timely RTO marking, no cooling pendency, and punctual delivery and pickup operations
- Interdepartmental Coordination: Connect with Pharma Distribution Center (DC) teams, Sales teams, and Logistics last-mile teams to ensure smooth operations
Process Executive
Delhivery Pvt. Ltd
Nagpur
07.2021 - 04.2022
- Staff Oversight: Manage a team of approximately 40 personnel, including daily work assignment and distribution
- Compliance: Ensure adherence to Standard Operating Procedures (SOPs) and timely completion of tasks
- Trip Planning: Create and manage trips for available routes, including ad-hoc trips for non-scheduled loads
- Vehicle Allocation: Plan and assign vehicles according to route requirements
- Material Handling: Ensure proper handling, stacking, and location of materials according to SOPs
- Area Management: Maintain organization of materials in designated areas (e.g., Damage Area, Hold Area)
- Timely Departures: Ensure vehicles depart on time, with proper damage and non-standard load (NSL) marking
- Loading Procedures: Oversee loading operations, ensuring compliance with SOPs and preventing unnecessary delays in the yard
- B2C Shipments: Manage the mix bagging of B2C shipments, ensuring proper location, damage prevention, and alert marking for short shipments
- Documentation: Prepare shift reports, utilization reports, inbound/outbound reports, and aging reports to monitor and analyze operational performance
Operations Associate
Rivigo Services Pvt.Ltd
Raipur/Nagpur
08.2018 - 07.2021
- Delivery Planning: Coordinate and plan deliveries to ensure timely execution
- Pickup and Transshipment: Handle pickup and transshipment operations, ensuring 100% same-day delivery and pickup punches
- Vehicle Management: Ensure vehicles are loaded and unloaded on time, optimizing utilization
- Problem Handling: Address and resolve issues related to damage, excess, pilferage, and shortages in compliance with company SOPs
- Communicate with consignees to solve delivery and pickup problems
- Create Daily Reports Sheets (DRS) according to routes and assign Business Partners (BP)
- Ensure Proof of Delivery (POD) is uploaded on time without fail
- Perform quality checks during pickup to confirm accurate weight and dimensions
- Conduct daily stock audits, FN creation, to-pay, and COD collection
- Ensure proper vehicle utilization during transshipment and correct material stacking based on arrow marks
- Use proper assets like cargo bars, cargo nets, and cargo mats for secure loading and unloading
- Experience in Raipur for branch operations
- Experience in Nagpur for processing hub operations
Education
BE - Mechanical
NIT College of Engineering
Nagpur, MAHARASHTRA02.2015
HSC -
Mahatma Gandhi Junior College
Nagpur, MAHARASHTRA02.2010
SSC -
Yashoda high school
Nagpur, MAHARASHTRA03.2008
Skills
- Analytical and Problem-Solving skills
- Customer Relationship Management
- Leadership and Teamwork
- Leadership Skills
- Logistics Planning
- Transportation Management
- Logistics Management
- Warehouse Operations
- Fleet Management
Certification
CertificateOfCompletion_Excel 2013 Essential Training
Personal Information
- Date of Birth: 07/31/92
- Nationality: Indian
Languages
- English
- Hindi
- Marathi
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Accomplishments
- BOUNDLESS ENERGY AWARD
ZOOM OPERATIONS-NAGT1 TEAM at RIVIGO SERVICES PVT LTD.
Timeline
Client Manager
Actrans Global Services Pvt Ltd
07.2023 - Current
Last mile Executive
Reliance Retail
04.2022 - 07.2023
Process Executive
Delhivery Pvt. Ltd
07.2021 - 04.2022
Operations Associate
Rivigo Services Pvt.Ltd
08.2018 - 07.2021
BE - Mechanical
NIT College of Engineering
HSC -
Mahatma Gandhi Junior College
SSC -
Yashoda high school
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