Rohit Fulsunge
Pune
Summary
Hardworking employee with customer service, Training, Team Managing, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
6
6
years of professional experience
Work History
Resolution Specialist (Team Lead)
Amazon
Pune
07.2018 - Current
- Analyzed customer data to identify patterns of behavior or trends in order to anticipate potential problems and develop solutions.
- Identified root causes of customer concerns, tracked resolution process steps, and documented all actions taken.
- Performed quality assurance reviews on final resolutions prior to communicating them back to customers or other stakeholders involved in the dispute process.
- Provided support to Front line agents in solving complex issues
- Provided training sessions for new hires on how to effectively resolve customer complaints.
- Resolved escalated customer complaints or queries promptly and efficiently.
Education
BBA - Marketing And Customer Relations
City Premier College
Nagpur03-2018
POST GRADUATE DIPLOMA IN BUSINESS ANALYTICS - Customer Relations and Management
Symbiosis
PuneSkills
- Adaptability and Flexibility
- Multitasking
- Team building
- Effective Communication
- Analytical Skills
Affiliations
- Trading
- Fascinated by Astronomy and New age technology
- Music
- Informative videos and articles
- Casual Gaming
Languages
English
First Language
Accomplishments
- Awarded 5 Times with Customer obsession award in last 4 years and got an opportunity to Deliver a speech in front of global leaders.
- Competed a workshop from Growth school about Chat GPT and the use of AI
- Resolve 300+ customer complaints per week via phone and email, consistently exceeding targets.
- Received Bronze award certificate for excellent performance in 2019 peak business Period.
References
References available upon request.
Timeline
Resolution Specialist (Team Lead)
Amazon
07.2018 - Current
BBA - Marketing And Customer Relations
City Premier College
POST GRADUATE DIPLOMA IN BUSINESS ANALYTICS - Customer Relations and Management
Symbiosis
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