Summary
Overview
Work History
Education
Skills
Certification
Areas Of Interest
Achievementsandawards
Personal Information
Software
Timeline
ROHIT GAHLOT

ROHIT GAHLOT

New Delhi

Summary

Data Analysis and Reporting:


Utilize SQL to extract, manipulate, and analyze large datasets for effective decision-making.


Create and maintain Power BI dashboards to visualize key metrics, ensuring data accuracy and actionable insights.


Design advanced Excel reports with pivot tables, macros, and complex formulas for real-time data tracking.



Content Moderation and Quality Control:


Review and analyze data to ensure compliance with company policies and guidelines.


Identify and rectify inconsistencies or errors in datasets, maintaining high-quality standards.



Workflow Automation and Optimization:


Streamline data processing workflows by integrating SQL queries and Power BI automation.


Leverage Excel tools for data cleaning, analysis, and preparation, enhancing operational efficiency.



Collaboration and Stakeholder Communication:


Work closely with cross-functional teams to align on data requirements and deliver tailored insights.


Provide clear and concise reports to stakeholders, enabling data-driven decision-making.

Overview

6
6
years of professional experience
6
6
years of post-secondary education
4
4
Certifications

Work History

Senior Content (Data) Moderator

Concentrix
02.2019 - Current
  • Managing the entire data content lifecycle from getting raw data, ETL, data modeling, and converting it to meaningful insights
  • Leading a dynamic team of 10+ individuals, mentoring them on project requirements and driving successful execution
  • Built 60+ Excel dynamic dashboards/reports, 5+ Tableau projects and 5+ SQL projects so far
  • Worked on 25+ small/large scale projects in Data Moderation, SQL(SSMS), Power BI/Tableau, Project Management & Strategy Domain
  • Collaborated with the VP to meet department data and analytics needs, delivering weekly team progress reports
  • Addressed client issues and concerns, representing the team in new and ongoing project collaborations
  • Managing 4+ projects at a time as a Data Moderator; tracking timelines, client requirements, quality, maintaining business relationships, Quality Documentation, and overall project flow
  • Received multiple (20+) appreciations from business management, Clients, and US counterparts for 90% of the projects
  • Process raw data from the backend, transforming CSV files into actionable insights using SQL import/export tasks
  • Advanced filtering, slicing & dicing of data based on policy unification and date criteria, ensuring clarity & readability in client report
  • Generate insights on user-uploaded content trends and policy compliance, driving data-driven decision-making
  • Provide organized data that offers clear insights into user behavior and content patterns
  • Analyze the types of content frequently uploaded and those restricted by policy norms, supporting strategic decisions for content moderation policies
  • Utilized multiple databases to generate daily, weekly, and monthly reports, employing pivot tables, charts, and interactive dashboards to track data volumes, completion rates, and performance against deadlines and KPIs
  • Provided actionable insights to ensure project milestones were achieved and operational efficiency was optimized
  • Collaborate with cross-functional teams and stakeholders to ensure alignment on content moderation strategies and data reporting requirements
  • Playing a key role in managing and guiding the team towards meeting project goals & deadlines
  • Analyzed data trends to improve content moderation strategies, optimizing efficiency and ensuring alignment with business goals and compliance
  • Software/Tools: Advanced Excel, Tableau, SQL (SSMS), Power BI, MS Access, Python

Advisor I, Customer Associate

Concentrix
08.2018 - 02.2019
  • Led a team of 15+ associates, driving a culture of data-driven decision-making and collaborative problem-solving within customer services
  • Spearheaded customer satisfaction initiatives, ensuring timely resolution of customer needs and concerns
  • Utilized data analytics to identify trends, opportunities, and areas for improvement
  • Analyzed customer interaction data to optimize processes and enhance customer engagement
  • Developed and implemented comprehensive training programs, empowering team members to achieve exceptional customer success outcomes
  • Focused on upskilling the team in data analysis and business acumen to drive better performance and strategic alignment
  • Engaged with stakeholders to align customer service strategies with overall business objectives
  • Leveraged data to provide actionable insights, improving service delivery and customer retention
  • Applied business analytics to streamline operations, improve efficiency, and deliver exceptional results
  • Continuously monitored KPIs and performance metrics, making data-informed adjustments to meet targets and drive business growth
  • Skills: Customer Obsession
  • Data Analytics
  • Strategic Execution
  • Team Management
  • Strategic Partnerships
  • Interpersonal Skills
  • Business Growth Strategies
  • Business Analytics
  • Storytelling
  • Negotiation
  • Strategic Planning
  • Program Management

Education

Bachelor of Computer Applications (BCA) - undefined

G.H. Raisoni Institute of Information Technology, Nagpur
01.2015 - 04.2018

H.S.C. - undefined

Balaji Junior College, Nagpur
01.2014 - 04.2015

S.S.C. -

Holy Cross School, Nagpur
01.2013 - 04.2014

Skills

Customer Obsession

Certification

Data Science with Excel

Areas Of Interest

  • Playing Cricket
  • Leadership & Team Management
  • Learning New Things
  • Professional Networking
  • Cooking

Achievementsandawards

  • Best Performer of the Year 2023 by Concentrix.
  • 20+ Times Best Performer of the Month by Concentrix(Webhelp).
  • Awarded 'Man of the Match' and 'Man of the Series' in various levels of cricket match series'.
  • University representative in a Cricket Tournament.
  • Participated in State level cricket tournaments multiple times.

Personal Information

Available: Immediate Joiner - within 30 Days

Software

Salesforce(admin),python,SQL,Excel,Power bi

Timeline

Senior Content (Data) Moderator - Concentrix
02.2019 - Current
Advisor I, Customer Associate - Concentrix
08.2018 - 02.2019
G.H. Raisoni Institute of Information Technology - Bachelor of Computer Applications (BCA),
01.2015 - 04.2018
Balaji Junior College - H.S.C.,
01.2014 - 04.2015
Holy Cross School - S.S.C.,
01.2013 - 04.2014

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ROHIT GAHLOT