Salesforce(admin),python,SQL,Excel,Power bi
ROHIT GAHLOT
New Delhi
Summary
Data Analysis and Reporting:
Utilize SQL to extract, manipulate, and analyze large datasets for effective decision-making.
Create and maintain Power BI dashboards to visualize key metrics, ensuring data accuracy and actionable insights.
Design advanced Excel reports with pivot tables, macros, and complex formulas for real-time data tracking.
Content Moderation and Quality Control:
Review and analyze data to ensure compliance with company policies and guidelines.
Identify and rectify inconsistencies or errors in datasets, maintaining high-quality standards.
Workflow Automation and Optimization:
Streamline data processing workflows by integrating SQL queries and Power BI automation.
Leverage Excel tools for data cleaning, analysis, and preparation, enhancing operational efficiency.
Collaboration and Stakeholder Communication:
Work closely with cross-functional teams to align on data requirements and deliver tailored insights.
Provide clear and concise reports to stakeholders, enabling data-driven decision-making.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
4
4
Certifications
Work History
Senior Content (Data) Moderator
Concentrix
02.2019 - Current
- Managing the entire data content lifecycle from getting raw data, ETL, data modeling, and converting it to meaningful insights
- Leading a dynamic team of 10+ individuals, mentoring them on project requirements and driving successful execution
- Built 60+ Excel dynamic dashboards/reports, 5+ Tableau projects and 5+ SQL projects so far
- Worked on 25+ small/large scale projects in Data Moderation, SQL(SSMS), Power BI/Tableau, Project Management & Strategy Domain
- Collaborated with the VP to meet department data and analytics needs, delivering weekly team progress reports
- Addressed client issues and concerns, representing the team in new and ongoing project collaborations
- Managing 4+ projects at a time as a Data Moderator; tracking timelines, client requirements, quality, maintaining business relationships, Quality Documentation, and overall project flow
- Received multiple (20+) appreciations from business management, Clients, and US counterparts for 90% of the projects
- Process raw data from the backend, transforming CSV files into actionable insights using SQL import/export tasks
- Advanced filtering, slicing & dicing of data based on policy unification and date criteria, ensuring clarity & readability in client report
- Generate insights on user-uploaded content trends and policy compliance, driving data-driven decision-making
- Provide organized data that offers clear insights into user behavior and content patterns
- Analyze the types of content frequently uploaded and those restricted by policy norms, supporting strategic decisions for content moderation policies
- Utilized multiple databases to generate daily, weekly, and monthly reports, employing pivot tables, charts, and interactive dashboards to track data volumes, completion rates, and performance against deadlines and KPIs
- Provided actionable insights to ensure project milestones were achieved and operational efficiency was optimized
- Collaborate with cross-functional teams and stakeholders to ensure alignment on content moderation strategies and data reporting requirements
- Playing a key role in managing and guiding the team towards meeting project goals & deadlines
- Analyzed data trends to improve content moderation strategies, optimizing efficiency and ensuring alignment with business goals and compliance
- Software/Tools: Advanced Excel, Tableau, SQL (SSMS), Power BI, MS Access, Python
Advisor I, Customer Associate
Concentrix
08.2018 - 02.2019
- Led a team of 15+ associates, driving a culture of data-driven decision-making and collaborative problem-solving within customer services
- Spearheaded customer satisfaction initiatives, ensuring timely resolution of customer needs and concerns
- Utilized data analytics to identify trends, opportunities, and areas for improvement
- Analyzed customer interaction data to optimize processes and enhance customer engagement
- Developed and implemented comprehensive training programs, empowering team members to achieve exceptional customer success outcomes
- Focused on upskilling the team in data analysis and business acumen to drive better performance and strategic alignment
- Engaged with stakeholders to align customer service strategies with overall business objectives
- Leveraged data to provide actionable insights, improving service delivery and customer retention
- Applied business analytics to streamline operations, improve efficiency, and deliver exceptional results
- Continuously monitored KPIs and performance metrics, making data-informed adjustments to meet targets and drive business growth
- Skills: Customer Obsession
- Data Analytics
- Strategic Execution
- Team Management
- Strategic Partnerships
- Interpersonal Skills
- Business Growth Strategies
- Business Analytics
- Storytelling
- Negotiation
- Strategic Planning
- Program Management
Education
Bachelor of Computer Applications (BCA) - undefined
01.2015 - 04.2018
H.S.C. - undefined
01.2014 - 04.2015
S.S.C. -
01.2013 - 04.2014
Skills
Customer Obsession
Data Analytics
Strategic Execution
Team Management
Strategic Partnerships
Interpersonal Skills
Business Growth Strategies
Business Analytics
Storytelling
Negotiation
Strategic Planning
Program Management
Certification
Data Science with Excel
Areas Of Interest
- Playing Cricket
- Leadership & Team Management
- Learning New Things
- Professional Networking
- Cooking
Achievementsandawards
- Best Performer of the Year 2023 by Concentrix.
- 20+ Times Best Performer of the Month by Concentrix(Webhelp).
- Awarded 'Man of the Match' and 'Man of the Series' in various levels of cricket match series'.
- University representative in a Cricket Tournament.
- Participated in State level cricket tournaments multiple times.
Personal Information
Available: Immediate Joiner - within 30 Days
Software
Timeline
Senior Content (Data) Moderator - Concentrix
02.2019 - Current
Advisor I, Customer Associate - Concentrix
08.2018 - 02.2019
G.H. Raisoni Institute of Information Technology - Bachelor of Computer Applications (BCA),
01.2015 - 04.2018
Balaji Junior College - H.S.C.,
01.2014 - 04.2015
Holy Cross School - S.S.C.,
01.2013 - 04.2014