Rohit Gaonkar
Bicholim
Summary
To work for an organization which will help in value addition and serve as a spring board to move ahead in my career by providing me interesting career opportunities and harness the best of my caliber.
Overview
11
11
years of professional experience
Work History
Front Office Agent
Lemon Tree Amarante Beach Resort
Candolim Bardez Goa
06.2013 - 01.2015
- Greeted guests upon arrival and provided assistance with check-in procedures.
- Answered guest inquiries regarding hotel services, amenities, and local attractions.
- Assisted with check-in and check-out procedures for guests.
- Promoted hotel services and facilities to guests during their stay.
Front Office Associate (At Your Service)
Courtyard by Marriott Hinjewadi Pune
Pune
01.2015 - 07.2016
- Answered incoming calls in a professional, courteous and timely manner.
- Provided customer service to callers by answering questions and providing requested information.
- Assisted customers with placing orders over the phone.
- Handled incoming and outgoing calls according to standard operating procedures.
Senior Front Office Associate
JW Marriott Pune
Pune
07.2016 - 04.2017
- Greeted guests and checked them in and out of the hotel.
- Assigned rooms to guests based on availability and preferences.
- Processed payments for room charges, incidentals, taxes and other fees.
- Performed cashiering duties such as taking payments, issuing receipts and balancing daily transactions.
- Provided concierge services such as making restaurant reservations or providing directions to local attractions.
Front Office Team Leader
Hyatt Place Goa Candolim
Goa
04.2017 - 11.2017
- Monitored daily operations of the front office team, including check-in and check-out procedures and guest services.
- Maintained a high level of customer service standards and ensured staff compliance with hotel policies and procedures.
- Performed regular audits of Front Desk operations to ensure accuracy and efficiency in guest service delivery.
- Managed inventory levels for supplies used in the Front Office department, such as stationery items, key cards.
- Monitored cash drawers at each shift changeover and ensured accurate balancing of accounts receivable records.
Front Desk Executive (Duty Manager)
Goa Marriott Resort & Spa
Goa
01.2018 - 12.2021
- Coordinated with various departments to ensure smooth operations.
- Ensured proper maintenance of rooms inventory, including tracking of vacant and occupied rooms.
- Tracked customer feedback on a regular basis to monitor customer satisfaction levels.
- Collaborated with other departments such as Housekeeping and Maintenance to coordinate room availability.
- Conducted daily audits of all front office transactions.
Assistant Front Desk Manager
Westin Chennai Velachery Chennai
Chennai
05.2022 - 02.2023
- Maintained an up-to-date knowledge of all hotel policies, services, room rates, and special packages within the team.
- Handled customer inquiries in a professional and courteous manner.
- Prepared daily reports on occupancy levels, reservations, sales figures.
- Responsible for training new employees on proper front desk operations and procedures.
- Managed schedules for front desk personnel including assigning shifts according to operational needs.
- Worked closely with other departments such as housekeeping and maintenance in order to ensure smooth operations.
- Monitored front desk operations on a regular basis to identify areas for improvement or corrective action.
Cluster Guest Service Officer (Remote)
PTOSH Hotels
Pine Grove, PA
02.2023 - 08.2024
- Responsible to operate four hotels on Pennsylvania, USA
- Monitored guest satisfaction levels by responding to inquiries, resolving complaints, and addressing concerns in a timely manner.
- Monitored guest check-in and check-out procedures remotely as per the standards.
- Prepared reports on occupancy rates, revenue targets, and other performance metrics.
- Conducted regular meetings with front office staff members to discuss any issues they may have encountered during their shift hours.
Assistant Manager - Client Services - Hotel Operations
TMAG Business Services Pvt Ltd
Bangaluru
07.2023 - 03.2024
- Maintained updated knowledge of all hotels' room types, availability, packages, promotions, special events.
- Generated daily reports on occupancy levels for management review.
- Informed customers about applicable discounts or promotional offers available for their stay.
- Monitored emails queues and responded quickly to customer requests.
- Respond to queries on Online Travel Agent portals like Expedia.com, Booking.com, Agoda, Hotelbeds, AirBnb, etc.
Skills
- PMS - Opera, Protel, IDS, ASI, SynXis, SynXis Property Hub, InFor HMS
- POS - Micros, Touche
- CRM - Guest ware, GXP, MARSHA, TravelClick
- GSS, GSTS, Guest Voice, Medallia
- VoIP - Avaya, Google Voice, Zoom Voice, Zoho Voice
STRENGHT
- Good qualitative ability along with excellent grasping power and eagerness to learn
- Good communication skill
- Basic knowledge of MS Office, Internet basic
- Plenty of experience of working in groups has increased my capability of team work and has helped me develop excellent coordination skill.
Date Of Birth
Date of Birth: 02/17/1990
Sex
Male
Marital Status
Married
Citizenship
Indian
Education Qualifications
- Has completed S.S.C in National Institute of Open School in the year 2008
- H.S.S.C in Vijayananad Higher Secondary, Tikajan Mayem
Languages
- English
- Hindi
- Marathi
- Konkani
Hobbies and Interests
- Playing cricket
- Playing football
- Travelling
- Adventure
- Photography
- Love to interact with new people.
Timeline
Assistant Manager - Client Services - Hotel Operations
TMAG Business Services Pvt Ltd
07.2023 - 03.2024
Cluster Guest Service Officer (Remote)
PTOSH Hotels
02.2023 - 08.2024
Assistant Front Desk Manager
Westin Chennai Velachery Chennai
05.2022 - 02.2023
Front Desk Executive (Duty Manager)
Goa Marriott Resort & Spa
01.2018 - 12.2021
Front Office Team Leader
Hyatt Place Goa Candolim
04.2017 - 11.2017
Senior Front Office Associate
JW Marriott Pune
07.2016 - 04.2017
Front Office Associate (At Your Service)
Courtyard by Marriott Hinjewadi Pune
01.2015 - 07.2016
Front Office Agent
Lemon Tree Amarante Beach Resort
06.2013 - 01.2015
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