Rohit Garg
Bathinda
Summary
Accomplished Electronics Engineer with extensive experience at Pro Support Co. Ltd., specializing in hardware debugging and team leadership to optimize customer service operations. Proven record of implementing quality control standards and troubleshooting across diverse systems, showcasing strong analytical and leadership capabilities. Recognized for driving significant process improvements while ensuring compliance and achieving operational excellence.
Overview
13
13
years of professional experience
Work History
Electronics Engineer
Pro Support Co.Ltd.
Maebashi
04.2024 - Current
- An Electronic Quality Engineer is responsible for ensuring the quality of electronic components and products throughout the manufacturing process by establishing and implementing quality control standards, conducting inspections, analyzing data, identifying defects, and recommending process improvements to maintain compliance with industry regulations and company specifications.
Assistant Manager - Customer Services
CMS Infosystem Pvt.Ltd.
Bathinda
09.2013 - 12.2024
- Managed operations for over 1200 ATMs, CDMs and Passbook machines while supervising a team of 20+ Field Engineers.
- Supervised and managed calls using CRM while delivering ETAs after coordination with field engineers.
- Managed tracking of courier spare parts, ensuring timely delivery.
- Delivered technical support for installation and maintenance of ATM, CDM, and CRM systems across the territory.
IT Computer Operator
Akal Academies
Ratia
11.2012 - 08.2013
- Performed installation, upgrades, and troubleshooting of Windows 7/8 across multiple systems.
- Configured laptops and desktops with various operating systems for optimal performance.
- Rejoined systems to domain and workgroup prior to Windows installation.
Apprentice Trainee
HCL Infosystem Pvt. Ltd.
Bathinda
01.2012 - 10.2012
- Addressed daily IT issues at State Bank of India and IDBI Bank by installing and configuring laptops-desktops with diverse operating systems.
Education
MBA - Information And Communication Technology
Lovely University
Jalandhar07-2016
Bachelor of Science -
Punjab Technical University
Jalandhar11-2013
High School Diploma -
Guru Kashi University
Talwandi Sabo08-2011
Skills
- Hardware debugging
- Digital electronics
- Troubleshooting
- Simulation tools
- Model development
- Power electronics
- Test developing
- Analog electronics
Accomplishments
- Best Service Engineer awarded by CMS. (2017).
- Best Service Engineer awarded by STATE BANK OF INDIA. (2020 & 2022)
- Best Service Manager awarded by SBI LHO Chandigarh. (2023)
Languages
Punjabi
First Language
English
Upper Intermediate (B2)
B2
Hindi
Proficient (C2)
C2
Japanese
Intermediate (B1)
B1
Timeline
Electronics Engineer
Pro Support Co.Ltd.
04.2024 - Current
Assistant Manager - Customer Services
CMS Infosystem Pvt.Ltd.
09.2013 - 12.2024
IT Computer Operator
Akal Academies
11.2012 - 08.2013
Apprentice Trainee
HCL Infosystem Pvt. Ltd.
01.2012 - 10.2012
MBA - Information And Communication Technology
Lovely University
Bachelor of Science -
Punjab Technical University
High School Diploma -
Guru Kashi University
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