Rohit Ghodake

• providing technical and business support for Northern Trust Payments Applications which includes providing quick resolutions to app issues, driving stability, efficiency and effectiveness.
• Managing, maintaining and supporting 6 Java based applications and their operating environments, focusing on stability, quality and functionality against service level expectations.
• Performing the Start of day checks, continuous monitoring the applications and regular handover.
• Developed linux shell scripts to generate reports, to send Post installation notification to management & other teams, developed script to get mail of password rotation of applications and to get collection of logs of weblogic host.
• Working with SQL queries,sub queries and joins to retrieve the data from databases like Oracle , Sybase.
• Monitoring daily batch jobs in Control-M and taking appropriate actions for any job failures.
• Evaluating risk, impact of production issues and escalating to manager/Dev team in a timely manner.
• supporting scheduled weekend activities,participate in disaster recovery events & release testing events.
• Experience with ITSM service now tool & also using the Dynatrace tool monitor application health & alerts.

Business Product Unit: MasterCard Payment Gateway Services

• Any business accepting electronic payments online, no matter the volume, needs a payment gateway to facilitate the process
• Roles & Responsibilities:
• Hands on Experience on MasterCard payment gateway processing services and payment flow through various layers of application
• Familiar with Card payment industries (MasterCard, Banks, Issuer & Acquirer) standards
• This project demand head of support team to be proficient in Devops tools , Architecture , Automations ,handling escalations & managing team effectively
• Troubleshooting escalated incidents /problem tickets , guiding team in eliminating recurring incidents & automate manual processes
• Innovation : setting up the Splunk dashboards ,alerts tools integration to minimize business impact based on day-to-day production issues
• Deploying release using multiple Devops tools like Jenkins , Puppet , Git & BitBucket
• Taking thread dump & heap dumps during production issues , analyzing them & identify the faulty piece of code
• Troubleshooting java application errors like OutOfMemory ,NullPointer & Handshake etc
• Being part of an on-call rotation
• Having a good understanding of Core Payment Production (Credit Card/Prepaid card/Debit Card)
• Hands-on experience of writing SQL queries on production servers
• Providing technical assistance on DataDog and Splunk alerts

Business Product Units:

• OGS platform - OGS (Open Gaming System) would be an aggregator of gaming content developed by Scientific games which provides operators with a too much of gaming content that they can deliver to their customers
• Sportsbook - a software terminal solution installed in casinos used by Sportsbook Writers to place wagers on sports events on behalf of betting Customers
• Roles & Responsibilities:
• As a member of L2 level team, my key responsibility is to Provide Tier 2 and functional support to our gaming & sportsbook product
• To oversee the live production and resolves issues if any ensuring the smooth flow of production
• Troubleshooting and analyzing gaming issues raised through JIRA tickets
• Updating game configurations such as bet level restriction
• Clearing any Stuck Game / Stuck wager which is blocking further game play

• Product: Amdocs Clarify CRM 8.1.1
• Roles and Responsibilities:
• Good exposure and experience on AT&T Applications, Amdocs CRM (Customer Relationship Manager), OMS (Order Management System), and other Amdocs Applications
• Request management - Work on high-level client issues and requests on a ticket basis
• Troubleshooting and analyzing gaming issues raised through JIRA tickets
• Working on Daily live & ongoing issues, troubleshooting the issues through servers and databases
• Participating in bridge calls to solve the issue
• Monitoring of Linux Servers and work of Level 1 troubleshooting
• Disk Space monitoring and work on Level 1 troubleshooting, User Management - Creating User, deleting user, Creating Groups, Deleting group, making amendment to user
• Monitoring troubleshooting with perform & for users both locally and remotely
• Performing health check of system, checking log files for error and troubleshooting
• Managed daily activities to include user support and system administration tasks
• Installation and removal of packages using YUM
• File system management, granting permission files and directory
• Scheduling Jobs using Crontab and at jobs, granting permission to users to run Cron jobs
• Escalating to next level if issue cannot be resolved