ROHIT GOEL

• Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
• Provide Technical Support to the customer and manage inbound calls, chats and email.
• Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
• Responded to customer comments and questions via LiveChat, mail during shifts.
• Responded to customer calls and emails to answer questions about products and services.
• Answered customer telephone calls promptly to avoid on-hold wait times.

• Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
• Used CRM system daily to maximize service opportunities and enhance communication.
• Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
• Responded to customer questions and concerns or escalated to supervisor for resolution.
• Gathered customer information and maintained in CRM database.

• Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
• Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
• Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
• Placed incoming inventory in optimal storage locations to promote continued accuracy and easy retrieval.
• Loaded, unloaded and moved material to and from storage and production areas.
• Operated RF scanners to track merchandise and verify contents of containers.

Worked with Genpact Pvt Ltd (Client ‘GOOGLE') as a Process Associate in Account Recovery Department.

Key Result Areas:

• Handle worldwide Google account related user queries.
• Investigate account related issue thoroughly by complying with client polices.