Rohit Gupta
New Delhi
Summary
Results-driven Boutique Manager with extensive experience in retail management and customer service. Proven ability to lead and motivate sales teams, manage inventory, and drive store performance.
Overview
10
10
years of professional experience
Work History
Boutique Manager
Reliance Brands Limited
New Delhi
08.2019 - Current
- Conducted daily staff meetings to review sales goals, customer service standards and upcoming events and promotions.
- Performed regular stock audits to maintain accurate inventory levels and reduce losses due to theft or damaged goods.
- Recruited, trained and managed a team of associates dedicated to providing excellent customer service.
- Resolved customer complaints in an efficient manner while ensuring satisfaction.
- Analyzed store performance data to identify areas of improvement in product selection, staffing needs and operational efficiency.
Operations Manager
Ratan Group
Ajmer
08.2016 - 07.2019
- Maintained accurate inventory records to track stock levels and minimize costs.
- Managed staffing needs through recruitment, selection, onboarding and training, disciplinary action as necessary.
- Monitored and improved efficiency of processes, team performance, and customer service.
- Established effective relationships with vendors to negotiate pricing and secure materials needed for production.
- Supervised day-to-day workflow of employees in order to maximize productivity and maintain quality standards.
Assistant Boutique Manager
Reliance Brands Limited
New Delhi
02.2014 - 06.2016
- Tracked weekly, monthly, quarterly and annual sales figures to identify trends in consumer purchases.
- Organized special events such as trunk shows, open houses or fashion shows to promote products.
- Provided training sessions for new team members on store policies and procedures.
- Resolved customer complaints in a professional manner while adhering to company policies and procedures.
- Assisted with the development of merchandising plans, promotional strategies and visual displays to increase sales.
- Conducted regular stock takes to accurately maintain inventory records.
Education
Bachelor of Arts - Journalism
Jagannath International Management School
New Delhi04-2012
Skills
- Trend tracking
- Customer Service
- Loss Prevention
- Brand Awareness
- Retail Sales
- Marketing strategy
- Performance Analysis
- Inventory Management
- Cost Control
- Teamwork and Collaboration
Languages
Hindi
First Language
English
Proficient (C2)
C2
Arabic
Beginner
A1
Accomplishments
- Scholarship from Sports Authority of Patiala
- One-Arm Wrestling Champion for 3 consecutive Intra-Sports meet.
- Sportsperson fo the Year (2010 & 2011) Won 18 Gold Medals
- Best Salesperson for Diesel & Giorgio Armani (PAN INDIA)
Timeline
Boutique Manager
Reliance Brands Limited
08.2019 - Current
Operations Manager
Ratan Group
08.2016 - 07.2019
Assistant Boutique Manager
Reliance Brands Limited
02.2014 - 06.2016
Bachelor of Arts - Journalism
Jagannath International Management School
Similar Profiles
Mugdha JarandeMugdha Jarande
Fashion Consultant at Reliance Brands LimitedFashion Consultant at Reliance Brands Limited
Mohitkumar GurudantiMohitkumar Gurudanti
Executive- Planning and Merchandising at Reliance Brands Limited- HamleysExecutive- Planning and Merchandising at Reliance Brands Limited- Hamleys
ASHISH TRIPATHIASHISH TRIPATHI
Retail Fashion Buyer at Reliance Brands Limited - RBLRetail Fashion Buyer at Reliance Brands Limited - RBL