Rohit Gupta
Summary
Result driven professional with around 14+ years of experience in areas of Helpdesk, Data center management, Procurement and Asset management, Incident management, Change Management, Disaster recovery Management, Software configuration management. Proficient in the execution and implementation of projects and providing mentorship and coaching to the team members to accomplish measurable business process improvements. Involved in client facing roles for continuous value delivery. Lean, Six Sigma, Green Belt and ITIL certified.
Overview
13
13
years of professional experience
3
3
Certifications
Work History
Project Manager
Coforge
08.2021 - Current
Senior Associate
Wipro
10.2009 - 6 2011
Principal Consultant
Genpact Headstrong Capital Markets
09.2014 - 08.2021
Process Developer
Genpact
08.2011 - 09.2014
Education
Bachelor of Arts -
Kanpur University
Certification
ITIL Foundation Certified
Technicalexperience
14+ years in IT.
Personal Information
Date of Birth: 07/01/88
Projects
Coforge, Project Manager, Managing operations for 6 countries including Thailand, Srilanka, Vietnam, Bangladesh, Indonesia and Cambodia for Service Desk, End user support, Asset management, ITSM, Procurement, Incident management, problem management, change management, Network and Software configuration management., Team Management: Responsible for Overall management of the teams. This includes delegation of tasks and planning, decision making, development of the team members, coaching, team engagement and managing escalations., Manage Assets, Inventory and Procurement: Oversee vendor coordination, team coordination with regard to creating procurement, placing procurement and approving them. Manage assets and ensure the reports are verified before reaching key business stakeholders. Oversee inventory management tasks., Project management: Conduct team meetings on regular basis for status updates, progress related to deliverables, and operations. Take part in client meetings to ensure business objectives are met and are translated into technical deliverables. Create efforts and estimates for the new projects., Software configuration management: Create packages for new software’s and applications for Windows environment. Deploy all the software upgrades. Perform monthly patching for windows environment., Incident management: Serve as escalation point of contact on Incidents and issues. Work as point of contact between all the teams involved for any critical incident. Initiate bridge for all critical incidents impacting business and bring all the teams involved on the call and get the issue resolved. Provide regular updates to all the stakeholders to inform the status of critical incident until the issue is resolved. Send daily and weekly reports, Incident trend analysis and work with the team to remediate the repeated issues. Genpact Headstrong India Private Limited, Principal Consultant, Managing the Service Desk, Data center operations, Incident management, Problem management, Change management and Procurement for CA-CIB NYIT Project., Team Management: Responsible for Overall management of the team. This includes delegation of tasks and planning, decision making, development of the team members, coaching, team engagement and managing escalations., Manage Assets, Inventory and Procurement: Oversee vendor coordination, team coordination with regard to creating procurement, placing procurement and approving them. Manage assets and ensure the reports are verified before reaching key business stakeholders. Oversee inventory management tasks., Project management: Conduct team meetings on regular basis for status updates, progress related to deliverables, and operations. Take part in client meetings to ensure business objectives are met and are translated into technical deliverables. Create efforts and estimates for the new projects., Incident management: Serve as escalation point of contact on Incidents and issues. Work as point of contact between all the teams involved for any critical incident. Initiate bridge for all critical incidents impacting business and bring all the teams involved on the call and get the issue resolved. Provide regular updates to all the stakeholders to inform the status of critical incident until the issue is resolved. Send daily and weekly reports, Incident trend analysis and work with the team to remediate the repeated issues., Change management: Manage all changes for the Infrastructure. Approve changes in development activities. Send weekly Change agenda and Change results. Conduct weekly Change meetings with all the stakeholders involved to discuss the changes which needs to be performed. Create weekly and monthly Change KPI reporting.
Timeline
Project Manager
Coforge
08.2021 - Current
Principal Consultant
Genpact Headstrong Capital Markets
09.2014 - 08.2021
Process Developer
Genpact
08.2011 - 09.2014
Senior Associate
Wipro
10.2009 - 6 2011
Bachelor of Arts -
Kanpur University
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