ROHIT GUPTA
Kolkata
Summary
Dynamic professional with experience at Dreamland Hotels India, excelling in guest relations and high-volume dining. Demonstrated strong multitasking and cash handling proficiency, fostering customer loyalty through exceptional service. Proven ability to enhance operational efficiency and maintain cleanliness standards, contributing to a positive dining experience.
Overview
10
10
years of professional experience
Work History
Assistant Waiter
Dreamland Hotels India Private Limited
10.2019 - Current
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
ATM Field Service Technician
G4S QATAR
07.2015 - 07.2019
- Assisted in new ATM installations, ensuring proper setup and seamless integration into existing systems.
- Safeguarded customer information by adhering to security protocols during service visits.
- Reduced downtime by efficiently diagnosing and resolving hardware, software, and network-related problems.
- Preserved positive relationships with clients through clear communication regarding expected timeframes for issue resolution.
Education
Certificate - SECURITY SERVICES
G4S QATAR
QATAR07-2015
High School Diploma -
WBCHSE
Kolkata, India04-2011
Skills
- Cleanliness standards
- Patience and empathy
- Strong multitasking
- Customer service focus
- Quick decision making
- Reliability and punctuality
- Cash handling proficiency
- Guest relations management
- Cash handling
- Professional appearance
- High volume dining
- Salesmanship
Timeline
Assistant Waiter
Dreamland Hotels India Private Limited
10.2019 - Current
ATM Field Service Technician
G4S QATAR
07.2015 - 07.2019
Certificate - SECURITY SERVICES
G4S QATAR
High School Diploma -
WBCHSE
Similar Profiles
MAYURDHVAJSINH BHATIMAYURDHVAJSINH BHATI
Assistant Operations Manager at Duet India Hotels Private Limited, MarriottAssistant Operations Manager at Duet India Hotels Private Limited, Marriott
Rahul SharmaRahul Sharma
Specialist at InterContinental Hotels Group India Private LimitedSpecialist at InterContinental Hotels Group India Private Limited
Vasuda KrishnamurthyVasuda Krishnamurthy
Financial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private LimitedFinancial Analyst at EMC SOFTWARE AND SERVICES INDIA PRIVATE LIMITED/Dell, Technologies India Private Limited
Ankita Kumari RajakAnkita Kumari Rajak
Associate Engineer, Fibre and Network Delivery at BT ESERV INDIA PVT LTDAssociate Engineer, Fibre and Network Delivery at BT ESERV INDIA PVT LTD
Swati Parvatham GhoshSwati Parvatham Ghosh
Marketing Lead – SEO, Content & Social Media at No Nirvana DigitalMarketing Lead – SEO, Content & Social Media at No Nirvana Digital