ROHIT GUPTA
Kolkata
Summary
Dynamic professional with experience at Dreamland Hotels India, excelling in guest relations and high-volume dining. Demonstrated strong multitasking and cash handling proficiency, fostering customer loyalty through exceptional service. Proven ability to enhance operational efficiency and maintain cleanliness standards, contributing to a positive dining experience.
Overview
10
10
years of professional experience
Work History
Assistant Waiter
Dreamland Hotels India Private Limited
10.2019 - Current
- Assisted waitstaff in taking and delivering accurate food and beverage orders, ensuring prompt service.
- Managed multiple tables simultaneously, prioritizing tasks to meet all customer needs efficiently.
- Helped maintain inventory levels by restocking supplies as needed throughout the shift.
- Collaborated with management to address any discrepancies or areas of improvement in the overall dining process, fostering a culture of continuous growth and development.
- Greeted guests warmly upon arrival, guiding them to available tables or waiting areas when necessary.
- Developed strong rapport with regular customers, fostering loyalty and repeat business.
ATM Field Service Technician
G4S QATAR
07.2015 - 07.2019
- Assisted in new ATM installations, ensuring proper setup and seamless integration into existing systems.
- Safeguarded customer information by adhering to security protocols during service visits.
- Reduced downtime by efficiently diagnosing and resolving hardware, software, and network-related problems.
- Preserved positive relationships with clients through clear communication regarding expected timeframes for issue resolution.
Education
Certificate - SECURITY SERVICES
G4S QATAR
QATAR07-2015
High School Diploma -
WBCHSE
Kolkata, India04-2011
Skills
- Cleanliness standards
- Patience and empathy
- Strong multitasking
- Customer service focus
- Quick decision making
- Reliability and punctuality
- Cash handling proficiency
- Guest relations management
- Cash handling
- Professional appearance
- High volume dining
- Salesmanship
Timeline
Assistant Waiter
Dreamland Hotels India Private Limited
10.2019 - Current
ATM Field Service Technician
G4S QATAR
07.2015 - 07.2019
Certificate - SECURITY SERVICES
G4S QATAR
High School Diploma -
WBCHSE
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