Rohit Gupta

Pradhan Mantri Awas Yojana (PMAY) for Bihar.

• Established project timelines, allocated resources, and defined milestones for design and construction phases.
• Facilitated collaboration among government departments, contractors, and vendors to ensure effective execution.
• Supervised construction activities to ensure compliance with approved designs and quality standards.
• Executed Management Information Systems (MIS) and prepared progress reports for authority updates.
• Monitored project expenses and managed financial resources to maintain budget compliance.
• Ensured adherence to government guidelines, legal norms, and statutory approvals within PMAY framework.
• Resolved disputes among stakeholders to mitigate issues affecting project timelines.
• Maintained comprehensive project records and ensured proper handover post-completion.

PM Jal Jiwan Mission (NDB Funded), Mandi, Himachal Pradesh

• Cultivated strong relationships with internal teams, vendors, and channel partners to enhance customer experience.
• Spearheaded vendor management for promotional items, RFQs, RFPs, and payment disbursement.
• Managed business operations with a team of 18 junior project engineers and 2 senior project engineers across Himachal Pradesh.
• Communicated critical business information to senior management and negotiated competitive client rates.
• Maintained weekly dashboards and progress updates using PERT charts for effective project tracking.
• Introduced software solutions to streamline business operations and facilitate daily monitoring across stakeholders.
• Participated in internal audits, identifying non-conformances and implementing corrective actions to uphold quality standards.
• Submitted regular activity reports, including daily call reports and weekly work plans to keep management informed.

• Managed business development operations for retail asset products.
• Administered customer service and banking collections to support sales initiatives.
• Led a team of six Direct Local Alliance Managers, promoting services through CSC e-Governance Services India Limited nationwide.
• Formulated and executed strategies to achieve business excellence, product launches, and goal attainment.
• Utilized fact-based selling to cultivate relationships in target markets and develop cohesive marketing strategies.
• Fostered team motivation and collaboration to meet assigned business targets effectively.
• Identified customer pain points, improving rapport to enhance CSAT scores.
• Participated in daily defect meetings with Client Business Managers, diagnosing issues and recommending solutions.

• Achieved revenue targets through effective forecasting, pricing, and optimal distribution strategies.
• Supervised collection efforts for 100K data subscribers, generating service revenue of INR 25 crore.
• Presented analytics-driven insights to management via dashboards and comprehensive reports.
• Spearheaded product-specific collection strategies to meet organizational business objectives.
• Managed performance of four SME collection agencies and two corporate agencies, overseeing INR 25 crore in collections.
• Consistently exceeded collection targets with month-over-month achievement of 102% against a target of 100%.
• Reduced bad debts by 0.5% in LCM segment and 1% in SME and corporate segments.
• Transformed low bandwidth customers, comprising 28% to 30% of subscribers, into higher value users through strategic initiatives.

• Analyzed operational workflows to identify areas for improvement.
• Facilitated conflict resolution among team members to maintain harmony.
• Enforced customer service standards and resolved customer problems to uphold quality service.
• Provided leadership during times of organizational change or crisis situations.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Created monthly reports for senior management summarizing operational performance metrics.
• Managed vendor relationships by negotiating contracts and ensuring timely delivery of goods and services.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
• Identified needs of customers promptly and efficiently.
• Collaborated closely with team members to achieve project objectives and meet deadlines.
• Worked with cross-functional teams to achieve goals.
• Maintained updated knowledge through continuing education and advanced training.

• Managed customer service operations to enhance client satisfaction and retention.
• Coordinated cross-functional teams to streamline communication and project execution.
• Implemented process improvements to increase workflow efficiency in service delivery.
• Trained new employees on company policies and operational procedures effectively.
• Monitored service quality standards to ensure compliance with organizational guidelines.

• Spearheaded cross-functional teams to execute strategic initiatives and enhance operational efficiency.
• Analyzed processes to pinpoint improvement areas and promote best practices organization-wide.
• Ensured compliance with industry regulations and internal policies, maintaining organizational standards.