Summary
Overview
Work History
Education
Skills
Timeline
Generic
Rohit Gurung

Rohit Gurung

Customer Support Representative
Mumbai

Summary

Dynamic Customer Sales Representative with a proven track record at Tech Mahindra Business Services, excelling in complaint resolution and customer engagement. Recognized for enhancing customer satisfaction and loyalty through effective communication and problem-solving skills. Adept at multitasking in high-pressure environments, consistently achieving performance metrics and fostering strong client relationships.

Overview

11
11
years of professional experience

Work History

Customer Sales Representative

Accenture Solutions Pvt Ltd
12.2022 - Current
  • Assisted call-in customers with questions and orders.
  • Built strong relationships with clients through attentive service, leading to repeat business and referrals.
  • Improved sales revenue with effective communication of product features, benefits, and promotions.
  • Emphasized product specifications to meet customer needs.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Contacted potential customers to capitalize on sales opportunities.
  • Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
  • Increased customer satisfaction by addressing and resolving issues promptly and professionally.
  • Upsell with new device and upgrade with new plan on existing number

Customer Service Representative

Tech Mahindra Business Services
11.2019 - 11.2022
  • Responded to customer requests for products, services, and company information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
  • Assisted customers in navigating company website and placing online orders, improving overall user experience.
  • Exceeded performance metrics consistently, earning recognition as a top performer within the team.

Customer Service Representative

Tele Performance
02.2017 - 06.2019
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Responded to customer requests for products, services.

Customer Service Representative

Mphasis
06.2014 - 04.2016
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Skilled at working independently and collaboratively in a team environment.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.

Education

SSC - undefined

Holy Name High School
Mumbai

12th - undefined

National Institute Of Opening Schooling
Bangalore

Diploma In Aviation, Hospitality And Travel. -

Frankfinn Institute
Bangalore, Karnataka

Skills

Complaint resolution

Timeline

Customer Sales Representative

Accenture Solutions Pvt Ltd
12.2022 - Current

Customer Service Representative

Tech Mahindra Business Services
11.2019 - 11.2022

Customer Service Representative

Tele Performance
02.2017 - 06.2019

Customer Service Representative

Mphasis
06.2014 - 04.2016

SSC - undefined

Holy Name High School

12th - undefined

National Institute Of Opening Schooling

Diploma In Aviation, Hospitality And Travel. -

Frankfinn Institute
Rohit GurungCustomer Support Representative