Rohit Gurung
Customer Support Representative
Mumbai
Summary
Dynamic Customer Sales Representative with a proven track record at Tech Mahindra Business Services, excelling in complaint resolution and customer engagement. Recognized for enhancing customer satisfaction and loyalty through effective communication and problem-solving skills. Adept at multitasking in high-pressure environments, consistently achieving performance metrics and fostering strong client relationships.
Overview
11
11
years of professional experience
Work History
Customer Sales Representative
Accenture Solutions Pvt Ltd
12.2022 - Current
- Assisted call-in customers with questions and orders.
- Built strong relationships with clients through attentive service, leading to repeat business and referrals.
- Improved sales revenue with effective communication of product features, benefits, and promotions.
- Emphasized product specifications to meet customer needs.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Described product highlights and benefits to help guide purchasing decisions.
- Contacted potential customers to capitalize on sales opportunities.
- Managed high call volumes, prioritizing tasks effectively to maintain exceptional service levels for each interaction.
- Increased customer satisfaction by addressing and resolving issues promptly and professionally.
- Upsell with new device and upgrade with new plan on existing number
Customer Service Representative
Tech Mahindra Business Services
11.2019 - 11.2022
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
Customer Service Representative
Tele Performance
02.2017 - 06.2019
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services.
Customer Service Representative
Mphasis
06.2014 - 04.2016
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
Education
SSC - undefined
Holy Name High School
Mumbai12th - undefined
National Institute Of Opening Schooling
BangaloreDiploma In Aviation, Hospitality And Travel. -
Frankfinn Institute
Bangalore, Karnataka Skills
Complaint resolution
Timeline
Customer Sales Representative
Accenture Solutions Pvt Ltd
12.2022 - Current
Customer Service Representative
Tech Mahindra Business Services
11.2019 - 11.2022
Customer Service Representative
Tele Performance
02.2017 - 06.2019
Customer Service Representative
Mphasis
06.2014 - 04.2016
SSC - undefined
Holy Name High School
12th - undefined
National Institute Of Opening Schooling
Diploma In Aviation, Hospitality And Travel. -
Frankfinn Institute
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