Microsoft D365
Rohit HR
Senior Executive
Trivandrum
Summary
With over 3.5 years of experience in the service industry, my background has equipped me with valuable skills in customer interaction within this sector. Beginning as a service agent at airports, I have refined my abilities to deliver exceptional customer service. Currently employed as a customer service advisor at a leading company in the UK, I consistently excel in providing top-notch support to clients.
Overview
6
6
years of professional experience
2034
2034
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
Senior Executive - Resources
RM Education Solutions India Pvt Ltd
06.2023 - Current
- By possessing key skills such as effective communication, problem-solving, and technical proficiency, and utilizing essential tools like CRM and help desk software
- Modifying customer details within the company database and offering insights regarding both new and existing products and services
- Monitoring and managing new orders and refunds, as well as facilitating sales and processing payments when required
- Managing the entire process from new sales to post-sales support
- Finally Stock checking and warranty validations
- Achieved a prestigious 5-star rating from customers six times, demonstrating a consistent commitment to service excellence and customer satisfaction
- This accomplishment reflects the ability to exceed expectations, build strong client relationships, and maintain a positive reputation, enhancing business performance
- Streamlined operations for increased efficiency by identifying bottlenecks in sales processes and implementing targeted solutions.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Processed, scheduled and executed customer orders for new and established customers.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Junior Associate AR
Guidehouse India Private Limited
04.2023 - 06.2023
- Work on the behalf of providers by managing claims of medical insurance
- Making sure the accounts cleared by direct negotiation with the client
- Managing medical forms and ensuring there are no denials
- Identified potential risks in client businesses and recommended appropriate insurance coverage.
- Maintained high standards of customer service by building relationships with clients.
Business Consultant – Order Management
RM Education Solutions India Pvt Ltd
10.2021 - 12.2022
- Working in an exigent and vital process to deliver business required products to the stakeholders and should understand the process of vendor management and scheduling, capable of raising Proforma invoice
- Coordinate with warehouse and vendors for arranging proper receipt of goods in the warehouse
- Manage the execution of reporting and analysis to provide actionable, quantitative information that enables effective decision making
- Processing orders using Microsoft D365 finance and operations and Order entry tool
- Managing excels and providing day to day updates
- Expedited urgent orders with prioritization and close communication with other departments.
- Streamlined order processing procedures for increased efficiency and reduced errors.
Business Consultant - Assessment Service Delivery
RM Education Solutions India Pvt Ltd
04.2021 - 10.2021
- Managing administrative projects for teams in the U.K
- Interacting with various departments to complete projects on time
- Maintaining monthly reports and provide inputs regularly
- High volume management and quality assurance
Airline Customer Service Agent
Bhadra India International Pvt Ltd
01.2019 - 01.2020
- Administrative responsibilities ensuring that delayed passengers reach their flights prior to departure or are rebooked on a different flight, as well as adhering to security protocols
- Facilitated the boarding process for passengers, maintaining an organized and efficient environment.
- Continuously updated knowledge of airline policies regarding luggage weight limits, fees, seating assignments-helping customers make informed decisions.
- Efficiently handled baggage claims, reuniting passengers with their belongings quickly and accurately.
Education
Bachelor of Business Administration - Airline And Airport Management
Bharathiar University
Coimbatore, Tamil nadu 04.2016 - 01.2019
Diploma in Aviation - undefined
Asian Aviation College of management and science
Thiruvananthapuram, Kerala 01.2016 - 01.2018
Higher Secondary - Biology Science
Madhava Vilasom Higher Secondary School
Thiruvananthapuram, Kerala03-2016
High School - CBSE
Sree Narayana Public School
Thiruvananthapuram, Kerala 04.2001 - 01.2014
Skills
Mail Management
Operations management
Business development
Project management
Sales order processing
Service Excellence
Product knowledge
Certification
International Air Transport Association (IATA) in Customer Service
Accomplishments
- Achieved 5 star rating from the customer through trust pilot platform.
- Received Awards from the stake holders.
- Received employee of the month in June 2024.
- Received award for customer excellence.
Software
Avaya
Teams webagent
Mircrosoft outlook
MS office
Timeline
Senior Executive - Resources
RM Education Solutions India Pvt Ltd
06.2023 - Current
Junior Associate AR
Guidehouse India Private Limited
04.2023 - 06.2023
Business Consultant – Order Management
RM Education Solutions India Pvt Ltd
10.2021 - 12.2022
Business Consultant - Assessment Service Delivery
RM Education Solutions India Pvt Ltd
04.2021 - 10.2021
Airline Customer Service Agent
Bhadra India International Pvt Ltd
01.2019 - 01.2020
Bachelor of Business Administration - Airline And Airport Management
Bharathiar University
04.2016 - 01.2019
Diploma in Aviation - undefined
Asian Aviation College of management and science
01.2016 - 01.2018
High School - CBSE
Sree Narayana Public School
04.2001 - 01.2014
International Air Transport Association (IATA) in Customer Service
Cambridge Business English Certificate (BEC)
Accenture Consultant Virtual Experience Program
Certification in Customer Excellence
Higher Secondary - Biology Science
Madhava Vilasom Higher Secondary School
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