Rohit Jangid

Senior Service Engineer with over 6 years of experience in After Sales and Service Support, demonstrating a strong ability to tackle complex technical challenges. Proven track record of delivering innovative solutions that enhance customer satisfaction and drive operational efficiency. Skilled in collaborating with cross-functional teams to ensure seamless service delivery and support. Committed to continuous improvement and staying abreast of industry advancements to better serve client needs.

• Dealer Handling
• Customer Responsiveness
• Critical Thinking/Problem Solving
• Decision-making skills.

• As a Senior Engineer based at Jaipur W.e.f Nov 2021 to till date
• Roles and Responsibilities:
• Responsibilities of effective after sales services of Diesel Engines in the range of (5 hp to 1210 hp.) suitable for Power Generation (DG Sets) & Industrial application for entire state of Rajasthan.
• Product failure analysis report along with proper RCA / Product Incident Report.
• Ensuring customer satisfaction & FTR
• Ensuring timely closure of complaints within defined SLA
• Skill enhancement and training to service engineers.
• Ensuring customer satisfaction through service quality.
• Monthly meeting & MOM with OEMs
• CSP (Customer Service Package) tracker monitoring and ensuring CSP Execution on time
• Interaction and building relationship with Corporate and cellular by means of regular meetings and MOM generation.
• Training to Customer staff (operators/engineers) on Basics of Diesel Engines, O&M practices for optimum performance of product and basic troubleshooting.
• Generating business by Organizing service, parts & product campaigns in zone through Free Service camps, customer meets, Customer Training programs, Van Campaign.

• As a Service Engineer based at Vadodara-Gujarat W.e.f. 15-11-2018 to 10-11-2021.
• Roles and Responsibilities:
• Erection, Commissioning, and Testing: Extensive experience in the erection, commissioning, and troubleshooting of SF6 Circuit Breakers, Isolators, Current Transformers, and Traction Transformers (up to 400 kV).
• Electrical Testing Knowledge: Proficient in conducting various electrical tests, including Insulation Resistance (IR) Test, Timer Test, and DCRM (Dielectric & Contact Resistance Measurement) Test.
• Circuit Understanding: Strong understanding of schematic diagrams, Single Line Diagrams (SLD), and control circuits of Circuit Breakers and Isolators.
• Project Execution and Client Interaction: Worked closely with top clients, including PGCIL, Adani Power, KEC International, Angelique International Ltd., MRF Tyre, NTPC Ltd., GETCO, MPPTCL, and several other government and private sector companies.

• Played crucial role in providing Services to all BS IV Industrial Customers in entire Rajasthan as BS IV Champion.
• Reduction in Breakdown complaints of AMC Customers with proper management of Scheduled PM with assured quality.
• 2 Times Spot Awarded in FY24-25
• Cost optimization under CAMC Customer by Modification of Old DG set Penal
• Engine Replacement Cost saving by visiting site troubleshooting and convinced the customer.
• Achievement of Above 84% Max TTR in Q2 & Q3 (FY24-25)
• Played crucial role in providing Services in Lockdown situation to Power Generation, Transmission & Distribution Companies.