Rohit Jayara
Government Employee
Dehradun, Uttarakhand
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
Work History
Monitoring & Evaluation Specialist
State Program Management Group, Namami Gange
Dehradun, Uttarakhand
06.2020 - Current
- Monitoring & Evaluation of the progress of 'Namami Gange' project in the State, including assessment of physical & financial progress.
- Inspection of all the operational STPs in the State, for implementation of the online portal for real time monitoring for analyzing the performance.
- Supported implementation of GDPMS management system software applications to enable centralized management of tasks to overview the status of projects sanctioned under Namami Gange.
- Worked closely with management teams to plan, develop and execute technical strategies aligned to achieve the desired results.
- Reviewed and assessed technical details for implementation, testing and deployment needs to identify project requirements and costs.
- Overall responsible for reporting & updating relevant data on MIS portal of the organization interacting with dashboard related activities and regular website development.
- Identified computer hardware and network system issues, performing troubleshooting techniques for remediation.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Skilled at working independently and collaboratively in a team environment.
- Cultivated interpersonal skills by building positive relationships with others.
- Gained extensive knowledge in data entry, analysis and reporting.
- Organized and detail-oriented with a strong work ethic.
- Gained strong leadership skills by managing projects from start to finish.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
- Proven ability to learn quickly and adapt to new situations.
- Learned and adapted quickly to new technology and software applications.
- Oversaw development and implementation of improvements to support and network operations.
- Analyzed network security and current infrastructure to assess areas in need of improvement and develop solutions.
- Communicated regularly with key implementation agencies, concerning data exchange and technology integration.
- Self-motivated, with a strong sense of personal responsibility
- Exercised leadership capabilities by successfully motivating and inspiring others
- Used critical thinking to break down problems, evaluate solutions and make decisions
State Project Assistant
Nehru Yuva Kendra
Dehradun, Uttarakhand
12.2019 - 05.2020
- Monitoring the progress of project implementation in the State with active coordination with concerned districts officials of Uttarakhand
- Gained extensive knowledge in data entry, analysis and reporting.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed and maintained courteous and effective working relationships.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Strengthened communication skills through regular interactions with others.
- Proven ability to develop and implement creative solutions to complex problems.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Skilled at working independently and collaboratively in a team environment.
- Resolved problems, improved operations and provided exceptional service.
- Developed strong communication and organizational skills through working on group projects.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Exercised leadership capabilities by successfully motivating and inspiring others.
- Demonstrated leadership skills in managing projects from concept to completion.
- Applied effective time management techniques to meet tight deadlines.
- Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Developed and maintained courteous and effective working relationships
- Participated in team projects, demonstrating an ability to work collaboratively and effectively
- Excellent communication skills, both verbal and written
- Identified issues, analyzed information and provided solutions to problems
- Assisted with day-to-day operations, working efficiently and productively with all team members
- Used critical thinking to break down problems, evaluate solutions and make decisions
Senior Technical Support Engineer
Geo- Orion Satvision Services Pvt. Ltd
Dehradun, Uttarakhand
04.2017 - 11.2019
- Researched new tactics to better hone responses and shorten remediation times.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Maintained response times to support business continuity.
- Contributed to whitepapers, blogs and videos for marketing, sales and training.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Performed root cause analysis of reported issues to enact corrections.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfillment.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Updated and maintained current customer support database.
- Gathered trend data from customer calls and interactions.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Designed tailored engineering solutions for customers based upon key requirements.
- Served as primary point of contact for support relating to owned solutions and products.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
State Coordinator
Directorate of Medical Health & Family Welfare
Dehradun, Uttarakhand
02.2015 - 03.2017
- Implementation of CRS software in the State for the online registration of birth & death
- Regular inspection for ensuring the quality of reporting from District level. Analysing Data & Drafting Reports for Registrar General of India, New Delhi, Directorate of census operation Uttarakhand & State Level Functionaries.
- Organising the various meetings within the departments for better coordination and for strengthening of the program.
- Delivering CRS software training to the State level functionaries for ensuring implementation of the project.
- Monitoring the work performance of the staff deputed at the District level by providing regular technical support along with directions.
- Coordinated with human resources department to handle payroll and personnel databases.
- Studied processes, implemented cost reductions and developed reporting procedures to maintain administrative workflow.
- Used job-related software to draft and finalize written correspondence and documentation.
- Tracked records, filed documents and maintained communication between clients to manage office activities.
- Collected and analyzed business data from various departments to prepare reports and presentations for management.
- Participated in workshops and in-service meetings to enhance personal growth and professional development.
- Evaluated operational practices and identified improvement opportunities to develop revisions for systems and procedures.
- Developed detailed plans based on broad guidance and direction.
- Established performance goals for employees and provided feedback on methods for reaching those milestones.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Defined clear targets and objectives and communicated to other team members.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance and conveyed constructive feedback to improve skills.
- Streamlined and monitored quality programs to alleviate overdue compliance activities.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Technical Support Engineer
Geo- Orion Satvision Services Pvt. Ltd
Dehradun, Uttarakhand
11.2013 - 02.2015
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Served as primary point of contact for support relating to owned solutions and products.
- Assessed system hardware and software and suggested modifications to reduce lag time and improve overall speed.
- Maintained response times to support business continuity.
- Updated and maintained current customer support database.
- Gathered trend data from customer calls and interactions.
- Designed tailored engineering solutions for customers based upon key requirements.
- Met with team personnel to share details of discovered issues and recurrent custom complaints.
- Performed root cause analysis of reported issues to enact corrections.
- Suggested software and hardware modifications to reduce lag time and improve overall speed.
- Documented faults and bugs for referral to development staff for use in updates.
- Advised senior personnel on potential process improvements to increase support quality and expedite ticket fulfilment.
- Researched new tactics to better hone responses and shorten remediation times.
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Worked directly with clients in rollout and post-rollout stages to train and support new applications and systems.
- Explained technical information in clear terms to promote better understanding for non-technical users.
Education
Masters in Business Administration - Marketing & Human Resource
Nimbus College of Management, Dehradun
Dehradun, Uttarakhand 08.2017 - 05.2019
B.Tech - Electronics and Communication
Dehradun Institute of Technology, Uttarakhand Technical University
Dehradun, Uttarakhand 08.2009 - 05.2013
Skills
Project Monitoring
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Your time is limited, so don’t waste it living someone else’s life.
Steve Jobs
Timeline
Monitoring & Evaluation Specialist
State Program Management Group, Namami Gange
06.2020 - Current
State Project Assistant
Nehru Yuva Kendra
12.2019 - 05.2020
Masters in Business Administration - Marketing & Human Resource
Nimbus College of Management, Dehradun
08.2017 - 05.2019
Senior Technical Support Engineer
Geo- Orion Satvision Services Pvt. Ltd
04.2017 - 11.2019
State Coordinator
Directorate of Medical Health & Family Welfare
02.2015 - 03.2017
Technical Support Engineer
Geo- Orion Satvision Services Pvt. Ltd
11.2013 - 02.2015
B.Tech - Electronics and Communication
Dehradun Institute of Technology, Uttarakhand Technical University
08.2009 - 05.2013
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