Summary
Overview
Work History
Education
Skills
Certification
Personal Information
Disclaimer
Accomplishments
Timeline
Generic
Rohit Jojan

Rohit Jojan

Server Administrator & Desktop support Engineer
Pune

Summary

Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making 6+ years of progressive IT experience.

Overview

10
10
years of professional experience
5
5
Certifications
1
1
Language

Work History

Server Administrator & Desktop Support Engineer L2

Wipro InfoTech Limited
11.2019 - Current
  • Collaborated with cross-functional teams to identify infrastructure needs for new projects, resulting in seamless integration of new technologies.
  • Designed and implemented virtualization strategies, maximizing hardware utilization while reducing costs associated with physical infrastructure expansion.
  • Enhanced server performance by optimizing configurations and implementing regular updates.
  • Assisted in training junior administrators on various aspects of server management including troubleshooting techniques installing patches.
  • Maintained high availability with thorough backup and disaster recovery planning, testing, and execution.
  • Reduced downtime through proactive monitoring of server health and quick response to alerts.
  • Contributed ideas suggestions during team meetings, fostering collaborative work environment where everyone''s input was valued acknowledged.
  • Evaluated new software releases for compatibility with existing infrastructure components, ensuring seamless upgrades without compromising stability or performance levels achieved previously.
  • Maintained accurate asset inventory records for servers, networking equipment, licenses tracking purposes.
  • Coordinated vendor relationships to negotiate contracts, obtain technical support resources, and stay current on product offerings within the marketplace.
  • Facilitated smooth migrations between server platforms by developing comprehensive project plans that minimized service disruptions during transitions.
  • Managed patch deployment processes, maintaining up-to-date systems in compliance with industry standards and best practices.
  • Conducted capacity planning analyses to anticipate future infrastructure requirements, ensuring optimal resource allocation.
  • Streamlined processes for quicker issue resolution by developing comprehensive troubleshooting guides.
  • Maintained network hardware and software and monitored network to support network availability to end users.
  • Performed day-to-day LAN and WAN administration, maintenance, and support.
  • Identified and immediately resolved issues with network devices.
  • Backed up company data to distributed storage centers to avoid massive data loss.
  • Assisted IT staff on troubleshooting issues and closing calls.
  • Maintained applications to keep software current with necessary software updates and upgrades.
  • Planned annual budgets to fund IT projects and control spending.
  • Authored documentation for system configuration and troubleshooting.
  • Supported project planning team to promptly address hardware and software problems and network emergencies.
  • Implemented, developed and tested installation and update of file servers, print servers and application servers.
  • Installed and configured network printers and other peripheral devices.
  • Monitored networks and network devices to resolve technical problems quickly.
  • Resolved issues and escalated problems with knowledgeable support and quality service.
  • Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
  • Assisted in the planning and execution of IT audits to ensure compliance with industry regulations and best practices.

Desktop support engineer L2

Wipro InfoTech Limited
01.2017 - 10.2019


  • Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
  • Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
  • Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
  • Implemented proactive maintenance plans for desktop systems to prevent potential problems and extend equipment life.
  • Streamlined IT support processes for quicker response times and improved user satisfaction.
  • Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
  • Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
  • Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
  • Optimized PC performance through regular updates, patches, and system upgrades.

Technical Network Engineer

Tikona
07.2016 - 12.2016
  • Configure and manage Hardware devices and drivers.
  • Documented all technical support activities, ensuring a thorough record of actions taken for future reference.
  • Managed multiple priorities simultaneously while responding effectively to urgent requests from clients experiencing network issues.
  • Enhanced customer satisfaction by providing timely and accurate technical support for their network concerns.
  • Provided on-site support during critical network outages or emergencies, reducing the impact on business operations.
  • Coordinated with third-party service providers to schedule maintenance visits or installations as needed for optimal network performance.
  • Maintained up-to-date knowledge of industry trends, emerging technologies, and best practices in networking to provide informed recommendations to clients.
  • Developed customized training materials to educate clients on proper usage and maintenance of their networks.
  • Optimized network operations by monitoring system performance and implementing necessary updates or modifications.
  • Established strong relationships with clients by consistently delivering exceptional customer service during technical support interactions.
  • Provided network support services for devices such as hubs, bridges, routers, and other hardware.
  • Managed, tracked, and coordinated problem resolution and escalation processes.
  • Created VPN infrastructure and allowed for secure remote connections.
  • Integrated data, voice and video networks for use in multi-site installations.

Desktop support L1

Shrushti infotech Laptop And Desktop care
04.2014 - 02.2016
  • Configure the new system Troubleshooting, assembling devices
  • Support end users on Microsoft operating system, Microsoft office application
  • Support and respond on-call site to site for desktop end user issue
  • Analyze, Install, Modify, and Repair PC Software, Operating system
  • Changing hardware faulty hardware to new
  • Installing New Antivirus system
  • Doing data recovery
  • Repairing harddisk, motherboard issues, dvd writers issues, monitor issues
  • Assembling and troubleshooting of hardware devices
  • Installation of all Microsoft Windows Series (Win7, Win8, Win10, Server 2008, 2012).

Education

B.E.I.T -

D.K.T.E, Ichalkaranji, Shivaji-University

Diploma IT - undefined

I.I.D.E Sasure vairag, MSBTE

B.A - undefined

YCMOU, Nashik

SSC - undefined

G.B.G. Vidyalay Nannaj Solapur, PUNE Board

Skills

    Quick adaptability, Dedication, Self-motivated

  • Incident Management
  • Software Installation
  • Configuration Management
  • Remote Access
  • Server Migration
  • Hardware and software monitoring
  • Technical Support
  • Network systems installation
  • Network Troubleshooting
  • Cisco CCNA Certification
  • Application Configuration
  • Cloud Architecture Design

Certification

Ccna (Cisco Certified Network Associate)

Personal Information

  • Date of Birth: 08/31/1991
  • Nationality: Indian
  • Marital Status: Single

Disclaimer

I declare that the above facts given by me are true to the best of my knowledge and belief.

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Created New hire joining process kaizan.
  • Completed the office shifting project with zero error .
  • Completed the Machine Deployment Project .
  • Working with E-scrap vendor for old machine scrap .

Timeline

Server Administrator & Desktop Support Engineer L2

Wipro InfoTech Limited
11.2019 - Current

Desktop support engineer L2

Wipro InfoTech Limited
01.2017 - 10.2019

Technical Network Engineer

Tikona
07.2016 - 12.2016

Desktop support L1

Shrushti infotech Laptop And Desktop care
04.2014 - 02.2016

B.E.I.T -

D.K.T.E, Ichalkaranji, Shivaji-University

Diploma IT - undefined

I.I.D.E Sasure vairag, MSBTE

B.A - undefined

YCMOU, Nashik

SSC - undefined

G.B.G. Vidyalay Nannaj Solapur, PUNE Board
Rohit JojanServer Administrator & Desktop support Engineer