Rohit Jojan
Server Administrator & Desktop support Engineer
Pune
Summary
Resourceful System Administrator consistently responds to wide range of technical challenges with focused and creative approach. Highly effective at problem solving and decision making 6+ years of progressive IT experience.
Overview
10
10
years of professional experience
5
5
Certifications
1
1
Language
Work History
Server Administrator & Desktop Support Engineer L2
Wipro InfoTech Limited
11.2019 - Current
- Collaborated with cross-functional teams to identify infrastructure needs for new projects, resulting in seamless integration of new technologies.
- Designed and implemented virtualization strategies, maximizing hardware utilization while reducing costs associated with physical infrastructure expansion.
- Enhanced server performance by optimizing configurations and implementing regular updates.
- Assisted in training junior administrators on various aspects of server management including troubleshooting techniques installing patches.
- Maintained high availability with thorough backup and disaster recovery planning, testing, and execution.
- Reduced downtime through proactive monitoring of server health and quick response to alerts.
- Contributed ideas suggestions during team meetings, fostering collaborative work environment where everyone''s input was valued acknowledged.
- Evaluated new software releases for compatibility with existing infrastructure components, ensuring seamless upgrades without compromising stability or performance levels achieved previously.
- Maintained accurate asset inventory records for servers, networking equipment, licenses tracking purposes.
- Coordinated vendor relationships to negotiate contracts, obtain technical support resources, and stay current on product offerings within the marketplace.
- Facilitated smooth migrations between server platforms by developing comprehensive project plans that minimized service disruptions during transitions.
- Managed patch deployment processes, maintaining up-to-date systems in compliance with industry standards and best practices.
- Conducted capacity planning analyses to anticipate future infrastructure requirements, ensuring optimal resource allocation.
- Streamlined processes for quicker issue resolution by developing comprehensive troubleshooting guides.
- Maintained network hardware and software and monitored network to support network availability to end users.
- Performed day-to-day LAN and WAN administration, maintenance, and support.
- Identified and immediately resolved issues with network devices.
- Backed up company data to distributed storage centers to avoid massive data loss.
- Assisted IT staff on troubleshooting issues and closing calls.
- Maintained applications to keep software current with necessary software updates and upgrades.
- Planned annual budgets to fund IT projects and control spending.
- Authored documentation for system configuration and troubleshooting.
- Supported project planning team to promptly address hardware and software problems and network emergencies.
- Implemented, developed and tested installation and update of file servers, print servers and application servers.
- Installed and configured network printers and other peripheral devices.
- Monitored networks and network devices to resolve technical problems quickly.
- Resolved issues and escalated problems with knowledgeable support and quality service.
- Managed inventory of IT assets including hardware components and software licenses to maintain accurate records and ensure compliance with company policies.
- Assisted in the planning and execution of IT audits to ensure compliance with industry regulations and best practices.
Desktop support engineer L2
Wipro InfoTech Limited
01.2017 - 10.2019
- Coordinated with vendors on warranty claims for faulty equipment, reducing costs associated with repairs or replacements.
- Performed data backups regularly to safeguard critical information against loss or corruption due to system failures or security breaches.
- Improved help desk ticket resolution times through diligent prioritization of requests based on urgency level.
- Implemented proactive maintenance plans for desktop systems to prevent potential problems and extend equipment life.
- Streamlined IT support processes for quicker response times and improved user satisfaction.
- Enhanced system performance by troubleshooting and resolving software, hardware, and network issues.
- Provided comprehensive technical support for users, addressing various issues related to computer systems, peripherals, and applications.
- Deployed and maintained desktop systems to ensure optimal functionality and minimize downtime.
- Optimized PC performance through regular updates, patches, and system upgrades.
Technical Network Engineer
Tikona
07.2016 - 12.2016
- Configure and manage Hardware devices and drivers.
- Documented all technical support activities, ensuring a thorough record of actions taken for future reference.
- Managed multiple priorities simultaneously while responding effectively to urgent requests from clients experiencing network issues.
- Enhanced customer satisfaction by providing timely and accurate technical support for their network concerns.
- Provided on-site support during critical network outages or emergencies, reducing the impact on business operations.
- Coordinated with third-party service providers to schedule maintenance visits or installations as needed for optimal network performance.
- Maintained up-to-date knowledge of industry trends, emerging technologies, and best practices in networking to provide informed recommendations to clients.
- Developed customized training materials to educate clients on proper usage and maintenance of their networks.
- Optimized network operations by monitoring system performance and implementing necessary updates or modifications.
- Established strong relationships with clients by consistently delivering exceptional customer service during technical support interactions.
- Provided network support services for devices such as hubs, bridges, routers, and other hardware.
- Managed, tracked, and coordinated problem resolution and escalation processes.
- Created VPN infrastructure and allowed for secure remote connections.
- Integrated data, voice and video networks for use in multi-site installations.
Desktop support L1
Shrushti infotech Laptop And Desktop care
04.2014 - 02.2016
- Configure the new system Troubleshooting, assembling devices
- Support end users on Microsoft operating system, Microsoft office application
- Support and respond on-call site to site for desktop end user issue
- Analyze, Install, Modify, and Repair PC Software, Operating system
- Changing hardware faulty hardware to new
- Installing New Antivirus system
- Doing data recovery
- Repairing harddisk, motherboard issues, dvd writers issues, monitor issues
- Assembling and troubleshooting of hardware devices
- Installation of all Microsoft Windows Series (Win7, Win8, Win10, Server 2008, 2012).
Education
B.E.I.T -
D.K.T.E, Ichalkaranji, Shivaji-University
Diploma IT - undefined
I.I.D.E Sasure vairag, MSBTE
B.A - undefined
YCMOU, Nashik
SSC - undefined
G.B.G. Vidyalay Nannaj Solapur, PUNE Board
Skills
- Incident Management
- Software Installation
- Configuration Management
- Remote Access
- Server Migration
- Hardware and software monitoring
Quick adaptability, Dedication, Self-motivated
- Technical Support
- Network systems installation
- Network Troubleshooting
- Cisco CCNA Certification
- Application Configuration
- Cloud Architecture Design
Certification
Ccna (Cisco Certified Network Associate)
Personal Information
- Date of Birth: 08/31/1991
- Nationality: Indian
- Marital Status: Single
Disclaimer
I declare that the above facts given by me are true to the best of my knowledge and belief.
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Created New hire joining process kaizan.
- Completed the office shifting project with zero error .
- Completed the Machine Deployment Project .
- Working with E-scrap vendor for old machine scrap .
Timeline
Server Administrator & Desktop Support Engineer L2
Wipro InfoTech Limited
11.2019 - Current
Desktop support engineer L2
Wipro InfoTech Limited
01.2017 - 10.2019
Technical Network Engineer
Tikona
07.2016 - 12.2016
Desktop support L1
Shrushti infotech Laptop And Desktop care
04.2014 - 02.2016
B.E.I.T -
D.K.T.E, Ichalkaranji, Shivaji-University
Diploma IT - undefined
I.I.D.E Sasure vairag, MSBTE
B.A - undefined
YCMOU, Nashik
SSC - undefined
G.B.G. Vidyalay Nannaj Solapur, PUNE Board
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