ROHIT KAPOOR
Noida
Summary
Seasoned banking professional with a robust history at Axis Bank, showcasing a blend of hard and soft skills including .NET programming and exceptional team leadership. Excelled in enhancing customer relations and spearheading corporate banking solutions, significantly contributing to business growth and operational efficiency. Recognized for determination and vibrant team play, consistently achieving targets and driving innovation.
Overview
18
18
years of professional experience
Work History
Branch Manager and Vice President
Yes Bank
Delhi
02.2024 - Current
- Provided guidance and support to team members regarding problem resolution and customer service issues.
- Coordinated promotional campaigns for new products or services in order to boost sales revenue.
- Participated in community events to promote brand awareness.
- Analyzed data to identify trends related to products, services, customers and markets served by the branch.
- Established strong working relationships with external partners such as vendors and suppliers.
- Designed sales and service strategies to improve revenue and retention.
- Monitored financial performance of the branch on a monthly basis.
- Analyzed competitors and market trends to facilitate business growth.
- Grew business banking relationships through proactive outreach.
- Facilitated weekly meetings with staff members to discuss progress on current initiatives.
Branch Manager and Assistant Vice President
Axis Bank
01.2020 - 01.2024
- Customer Engagement & Sales Governance: Principal responsibilities includes managing, retaining, servicing to best standards existing and new clients to maximize relationship building, understanding their business requirements; providing leads to relationship managers/product sales managers -where opportunity exists
- Responsibility of AOF checking & keeping the Q & D Ratio of the branch within prescribed benchmarks
- Cheque Referral Management – Involving the RMs for necessary confirmation & initiate necessary action
- Attend clients inside the branch, answer customer queries, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction
- Responsible for overall Branch Operations & Audit Compliance
- Responsible to supervise & monitor BSP team & Teller Authorizer
- Monitoring of KYC AML & Early warning alerts; respond within the TAT prescribed
- Review Branch Health Score Card, Internal Review Reports and derive action items for closure and non repetition of exceptions identified
- Driving the BSP sales targets & cross-selling opportunities at branch level
- Motivate, coach & develop the lobby staff
- Responsible for BSP staff recruitment and appraisals
- Review of inactive/dormant accounts of branch and action taken by branch for revival
- Responsible for efficient & effective cash management including home banking
Senior Manager and Branch Manager
Bandhan Bank
01.2017 - 12.2019
- Monitoring daily operations, including cashier and teller activities.
- Communicating with customers and other stakeholders about new products and services offered by the bank.
- Conduct regular meetings with the branch team to ensure operational efficiency.
- Train new employees on branch operations, protocols, and procedures.
- Responsibility of AOF checking and keeping the Q & D Ratio of the branch within prescribed benchmarks.
- Driving the BRO sales targets and cross-selling opportunities at the branch level.
- Responsible for overall branch operations and audit compliance.
- Monitoring of KYC, AML, and early warning alerts; respond within the TAT prescribed.
- Review of inactive, dormant accounts of the branch, and action taken by the branch for revival.
- Responsible for BRO staff recruitment and appraisals.
Manager
YES BANK
05.2015 - 12.2016
- Customer Engagement & Sales Governance: Principal responsibilities includes managing, retaining, servicing to best standards existing and new clients to maximize relationship building, understanding their business requirements; providing leads to relationship managers/product sales managers -where opportunity exists
- Responsibility of AOF checking & keeping the Q & D Ratio of the branch within prescribed benchmarks
- Cheque Referral Management – Involving the RMs for necessary confirmation & initiate necessary action
- Attend clients inside the branch, answer customer queries, coordinate with back office operations & facilitate their transactions as required to ensure total customer satisfaction
- Responsible for overall Branch Operations & Audit Compliance
- Responsible to supervise & monitor BSP team & Teller Authorizer
- Monitoring of KYC AML & Early warning alerts; respond within the TAT prescribed
- Review Branch Health Score Card, Internal Review Reports and derive action items for closure and non repetition of exceptions identified
- Driving the BSP sales targets & cross-selling opportunities at branch level
- Motivate, coach & develop the lobby staff
- Responsible for BSP staff recruitment and appraisals
- Review of inactive/dormant accounts of branch and action taken by branch for revival
- Responsible for efficient & effective cash management including home banking
- Responsible for efficient processing and adherence of TAT, as specified for all financial and non financial transactions and customer requests
- Responsible for adherence of all processes linked to custodianship management in the branch
- Generate various MIS reports as applicable
- Monitoring of, suspense accounts, deferred accounts, accounts payable/receivable
- Review any un-reconciled/ outstanding entries - status of follow up and closure
- Review BOD and EOD Sheets
- Responsible for handling customer enquiries and instructions, thus ensuring that the Bank’s delivery standards in achieving total customer satisfaction are met e.g
- Timely checking of documentation, opening of accounts within prescribed TAT, transaction processing etc
- Provide constructive feedback, identify training & development needs of the team & conduct internal training at frequent intervals to meet the training requirements
- Define Goals & performance parameters for the team & guide/coach them in achieving the same
- Cost Management & monitoring Staff productivity & give guidance on improving the same in conjunction with Branch Manager
- Review Infrastructure, Branch up keep & maintenance
- Any Outstanding Infrastructure Issues to be taken up with the INM Team
Manager
AXIS BANK
12.2014 - 05.2015
- Handling large corporate such as RVNL, FIIT JEE, INTERCONTINENTAL HOTEL, and other Business entities for their Daily banking requirements and transactions
- Authorize Foreign Exchange transactions such as TT, Issuance and loading of Forex card
- Supervision of all branch transactions such as MC/DD issuance , RTGS , NEFT and Deliverable Management
Deputy Manager
HDFC BANK
11.2009 - 11.2014
- Responsible for authorization of all branch transactions
- Monitoring of daily branch reports
- Authorization of Demand Drafts and Manager Cheques
- Authorizing all electronic payments for branch such as RTGS, NEFT, and FUNDS TRANSFER
- Outward & Inward clearing
- Monitoring welcome calling on all newly opened accounts
- Authorizing Issuance of Cheque books
- Responsible for mobilizing balances in current & savings accounts for achieving targeted month end balances & month end average balance
- Opening of High Value Current accounts, Savings accounts & High value fixed deposit mobilization
- Training Branch staff on Current & Savings account Variants
- Control rejection of current & savings account
- Maintaining relationships with current & savings account customers
- Awarded with the Silver Star award for FY 2011-12
- Consistently awarded for good performance for period Jan 2010 to August 2010 on collection of highest premium for Life insurance plan in the Cluster
- Achieving certificate of appreciation from Zonal Head every quarter
Foreign Exchange Executive
THOMAS COOK India Limited
01.2008 - 11.2009
- Customer dealing at the front office;
- Coordinating foreign exchange transactions with corporate;
- To look after various student counselors and seek business opportunities with them;
- Issue Credit Cards and Travel Insurances;
- Handle branch operations such as Money Gram, Wire transfers and Cash Handling;
- During my stay at Thomas Cook, I was promoted from Executive Trainee to Customer Relationship Executive
BPO Executive
GENPACT
01.2007 - 08.2007
BPO Executive
I-ENERGIZER
01.2007 - 04.2007
Education
JAIIB -
Indian Institute of Banking and Finance
01.2011
Post Graduate Diploma - International Business
Symbiosis(SCDL)
01.2010
B.Sc - Phiysics (Honours)
University of Delhi (S.G.T.B Khalsa College)
01.2004
XIIth -
A.S.N. Sr. Sec. School
01.2002
Xth -
Green Fields Public School
01.2002
Skills
- Determination
- Being A Team Player
- Excellent Customer/ Public Relation Skills
- Honesty
- Ability To Communicate Ideas
- Hardworking
- Self-Confident
- Vibrant
- Well Versed with Windows, MS-Office and Internet applications
- Pursued a computer course in NET PROGRAMMING
- Excels in team leadership
Languages
- English
- Hindi
- Punjabi
Hobbies and Interests
- Playing cricket
- Listening to music
Personal Information
- Date of Birth: 08/01/86
- Marital Status: Married
Statementofpurpose
A position in which my organizational abilities, relationship management skills, collaboration among different departments of the organization and past work experience will be utilized to the best benefit.
Timeline
Branch Manager and Vice President
Yes Bank
02.2024 - Current
Branch Manager and Assistant Vice President
Axis Bank
01.2020 - 01.2024
Senior Manager and Branch Manager
Bandhan Bank
01.2017 - 12.2019
Manager
YES BANK
05.2015 - 12.2016
Manager
AXIS BANK
12.2014 - 05.2015
Deputy Manager
HDFC BANK
11.2009 - 11.2014
Foreign Exchange Executive
THOMAS COOK India Limited
01.2008 - 11.2009
BPO Executive
GENPACT
01.2007 - 08.2007
BPO Executive
I-ENERGIZER
01.2007 - 04.2007
JAIIB -
Indian Institute of Banking and Finance
Post Graduate Diploma - International Business
Symbiosis(SCDL)
B.Sc - Phiysics (Honours)
University of Delhi (S.G.T.B Khalsa College)
XIIth -
A.S.N. Sr. Sec. School
Xth -
Green Fields Public School
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