Rohit Kashyap
IT Analyst
Bangalore
Summary
To secure a challenging position that utilizes my years of experience, while allowing me the opportunity to grow professionally, and giving scope for career and financial growth.
Windows Server | Virtualization| AWS Cloud Setup & Monitoring | LAN/WAN | Backup & Recovery | Azure | Infrastructure Monitoring | Compliance & Audit | Team Management | Logs Analysis | Change Management| Incident Management| Managing identity and access management (IAM)
Overview
11
11
years of professional experience
13
13
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
IT Analyst
Tata Consultancy Services
04.2021 - Current
- Company Overview: Tata Consultancy Services -(TCS) (26 April 2021 to till Date) Electronic City Bangalore
- Client: North America and Canada
- Experience on AWS Services like EC2, EBS, Security Groups, IAM
- Knowledge on AWS Code Pipeline, AWS Code Commit, AWS Code Build, AWS Code Deploy
- Knowledge on CI/CD, Git and Jenkins
- Setup / Manage AWS CloudWatch dashboard for resources monitoring
- Setup VPC, Subnets and blocking the suspicious ip/subnets in ACL
- Good hands-on experience on EC2, Load Balance setup, VPC, S3, Route 53, IAM, CloudWatch
- Configured End-to-End Infrastructure for multiple on-boarding customer
- Coordinating with other teams like, QA, DevOps, RDS and providing necessary support
- Provide technical support for Microsoft User Identity and access management (IAM)
- Managing Microsoft identity management products (Entra ID, Windows Active directory and user ID connect)
- Add/Remove members of a group (Distribution list)
- Reset Password and Unlock User account, Suspended/Extension of user account
- RSA Token reset, Assign Emergency Access Token code
- VPN troubleshooting
- Troubleshooting LAN Connectivity, SSO login and outlook related problems
- Experience on integrating SSO with cloud applications in Azure Active Directory
- Experience with implement MFA with Azure MFA for on premise and cloud applications
- Support issue related to Azure AD MFA services, new user registration, authentication factor reset, unlock and authentication types
- Worked on Business requirement for conditional access solution
- Supporting non-gallery application with SAML based SSO, Add enterprise application from App Gallery
- Manage Azure AD users, groups, roles and administration tasks
- Application permission issues and Microsoft Graph API granting
- Creating Access Packages, Access Reviews, and managing
- User accounts unlock and password reset in Active Directory
- Verify user access related issue (Applications, MS Application, Database & Mailbox)
- Demonstrated problem solving skills including identification of issue and development implementation. of effective solution
System Administrator
CLSA Technology and services LLP
06.2019 - 08.2020
- Company Overview: CLSA Technology and services (6th June 2019 - 28th Aug 2020) -PUNE
- Client: Hong Kong China
- Working with CLSA Technology as Escalate server alerts create ticket and Escalations
- Create tickets\incident ID's and Escalate Alerts to the concern team without missing the SLA
- Keep users informed of the progress of all escalated incidents and requests
- Monitoring and verifying all the Client network and data canter websites
- Arrange the data canter access for vendor
- Troubleshoot network application to identify the fix performance issues and provide solution
- Work with the server technical team level 2 and 3 support teams to resolve all users' incidents and requests
- Assist with the deployment of applications to the end users and keep them informed about the activity
- Prepared planned maintenance patch, tapes and switch upgrade notification
- Preparing daily production tracker and weekly reports according to the applications
- Handling escalations of customers on call and email.
Project Engineer
Wipro Technologies LTD
05.2015 - 06.2019
- Company Overview: Wipro Technologies LTD (May 2015 - June 2019) -WIPRO-PUNE
- Client: Vodafone
- Working with Wipro Technology as Resolving Tickets and Escalations
- (For Vodafone Process)
- Resolving issues of the user within the SLA
- Updating correct configure details of the MUX in database with the help of SOAP
- Moving work order from the automation and manual task and sharing logs with the help of Putty
- Checking order details in OSM and updating it in database so that it reflects correctly on front end
- Moving work order from one task to another task
- Wipro Technologies LTD (May 2015 - June 2019) -WIPRO-PUNE
- Client: Telstra (Australia)
- Working with Telstra Telecommunication in Australia as handling network type orders and escalations
- Create incident IDs in service now and processing as per user request
- Providing internet access, ordering variable handsets/SIM cards/accessories, provisioning customer orders
- Activate mobile and broadband services and add billing codes with the help of Flex Cab
- Updating correct configure details of the database with the help of SOAP
- Unlock ID's, Update contact details
- Reset Password, Expired Password, Fetch User Name and Password
- Handling escalations of customers on call and email with onshore team
- Live order provisioning through Webex shown to the client to calculate average handling time
Customer Service Associate
Serco Global Services
03.2014 - 04.2015
Education
Master of Science - Master of Computer Application
Sikkim Manipal University
04.2001 - 01.2014
BCA - Computer Application
Sikkim Manipal University
HSC - undefined
Kolhapur, Maharashtra Board
Kolhapur, MaharashtraSSC - undefined
Kolhapur, Maharashtra Board
Kolhapur, MaharashtraSkills
Cloud Computing: AWS - IAM, S3, Lambda, Networking
Certification
AWS Certified Solutions Architect – Associate
Disclaimer
I hereby declare that all the information furnished above is true to the best of my knowledge.
Personal Information
- Date of Birth: 04/10/89
- Nationality: Indian
Timeline
IT Analyst
Tata Consultancy Services
04.2021 - Current
System Administrator
CLSA Technology and services LLP
06.2019 - 08.2020
Project Engineer
Wipro Technologies LTD
05.2015 - 06.2019
Customer Service Associate
Serco Global Services
03.2014 - 04.2015
Master of Science - Master of Computer Application
Sikkim Manipal University
04.2001 - 01.2014
BCA - Computer Application
Sikkim Manipal University
HSC - undefined
Kolhapur, Maharashtra Board
SSC - undefined
Kolhapur, Maharashtra Board
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