Summary
Overview
Work History
Education
Skills
Additional Information - Hobbies
Timeline
Generic

ROHIT KEDARE

Manager Sales
Mumbai

Summary

Hardworking and driven sales management professional equipped to revitalize sales operations and align procedures to maximize profits and client acquisition. Successful at improving sales procedures to streamline and strengthen processes. Multifaceted leader with analytical and diligent approach to building and leading strong teams.

Focused Sales Manager committed to motivating others and offering extensive knowledge penetrating new territories and promoting product lines. Highly effective mentor driven to assess individual and group performance to implement improvements and set goals. Determined individual with background in establishing and nurturing lucrative partnerships.

Sales professional with solid background in managing high-performing sales teams and driving revenue growth. Known for strong focus on team collaboration and delivering results, with reliable and adaptable approach to changing market demands. Proficient in strategic planning, client relationship management, and sales strategy development, ensuring success and growth in competitive environments.

Overview

18
18
years of professional experience
2002
2002
years of post-secondary education
3
3
Languages

Work History

Manager Sales

The Guardians Real Estate Advisory
04.2024 - Current
  • Coordinating activities with Channel Partners.
  • Driving walkins and getting closures done.
  • Doing extensive follow-ups with Channel partners and Clients.
  • Managing day to day sourcing activities and maintaining HNI client data.
  • Providing updates on Fresh Walkins and Revisits.
  • Projects Done: Haware My First Home - Kalyan.
  • Managing high level team of Telecallers and Sales Managers.
  • Creating and Overseeing Programs for Sales Enhancements
  • Managed ROI for the activities conducted to boost the performance
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • nalyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

Manager Sales

Xanadu Realty
12.2022 - 03.2024
  • Coordinating activities with Channel Partners.
  • Driving walkins and getting closures done.
  • Doing extensive follow-ups with Channel partners and Clients.
  • Managing day to day sourcing activities and maintaining HNI client data.
  • Providing updates on Fresh Walkins and Revisits.
  • Projects Done: Thaila Labh - Rasayni, Metro Paramount, Mellora (Andheri Airport)- Commercial.
  • Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
  • Analyzed market trends to identify new business opportunities, leading to expansion into profitable territories.
  • Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
  • Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
  • Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.

Sales Manager (Supervisor)(Training and Development)

Asset India Realty
02.2022 - 09.2022
  • Certify sales advisor to clear their OJT and go across BAU.
  • Managing new joiners, providing inputs to workforce planning and ensuring schedule adherence and overall operational efficiency.
  • Monitoring calls and providing feedback for calls.
  • Managing and training the new joiners to handle chat, emails and voice.
  • Maintaining the attendance, Records.
  • Improving the customer experience by giving end to end solution.
  • Process training for new joiners.
  • Overcame objections from potential clients by addressing concerns effectively and offering customized solutions based on their unique needs.
  • Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
  • Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.

Service Coordination Specialist

Orange Business Services
02.2013 - 04.2021
  • Training the new joiners and helping them with smooth onboarding.
  • Assisting BAU advisor and OJT advisors.
  • Providing feedback for the calls taken by tenured and OJT advisor on realtime.
  • Responsible for the overall service quality of NPS, CSAT & Quality.
  • Refresher training for existing employees.
  • Setting expectation with OJT advisors to meet monthly targets.
  • Sharing the best practice to improve customer experience.
  • Managing attrition and LCA (live call assessment).
  • Managing and training the new joiners to handle chat and emails.
  • Collaborated with cross-functional teams to achieve project goals on time and within budget.
  • Implemented new training programs for staff, leading to higher employee retention rates and better overall performance.
  • Improved customer satisfaction rates through proactive problem-solving and efficient complaint resolution.

Customer Relation Advisor

3 Global Services
12.2011 - 01.2013
  • Improving customer service based on client feedback through the development of new policies and procedures. Successfully handled all public relations issues.
  • Co-coordinating work with various departments within the process to ensure the completion of goals & tasks assigned.
  • Helping and guiding the new teams in the process and helping them to improve their performance.
  • Taking care of overall staffing requirements, training needs and one-to-one meeting once every month.

Senior Customer Service Representative

Wipro
01.2007 - 11.2011
  • Managed the needs/requirements of high revenue commercial accounts through extensive follow-up procedures.
  • Handling inbound queries for a leading U.S. based insurance company & providing first call resolutions to customers by helping them solve the issues and address their concerns.
  • Undertaking training sessions for new agents.
  • Supervision of the team to ensure the incidents is resolved in effective manner and as per case excellence.
  • Implementation of required strategies to ensure high level of customer satisfaction with regular review with Customer.
  • Awarded as 'Best Senior CSR' of the month for 7 times.
  • Mentored junior team members, contributing to their professional development and overall team success.
  • Utilized CRM tools effectively for efficient tracking and reporting of customer interactions and outcomes.
  • Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.

Education

S.S.C. -

Mumbai University

H.S.C. - undefined

Mumbai University

T.Y.B.A - undefined

Sarva Shiksha Parishad Maharashtra

Skills

Fixer and fitter training

Performance management

Sales planning

Client relationship management

Sales reporting

Sales tracking

Lead generation

Market research

Sales team training

Vendor management

Territory sales management

Pipeline management

Sales operations

Additional Information - Hobbies

  • Driving
  • Cooking
  • Traveling

Timeline

Manager Sales

The Guardians Real Estate Advisory
04.2024 - Current

Manager Sales

Xanadu Realty
12.2022 - 03.2024

Sales Manager (Supervisor)(Training and Development)

Asset India Realty
02.2022 - 09.2022

Service Coordination Specialist

Orange Business Services
02.2013 - 04.2021

Customer Relation Advisor

3 Global Services
12.2011 - 01.2013

Senior Customer Service Representative

Wipro
01.2007 - 11.2011

H.S.C. - undefined

Mumbai University

T.Y.B.A - undefined

Sarva Shiksha Parishad Maharashtra

S.S.C. -

Mumbai University

Similar Profiles

CREATE PROFILE
ROHIT KEDAREManager Sales