Dynamic Operations Lead Analyst with a proven track record at First Citizens India, excelling in process automation and team leadership. Spearheaded initiatives that enhanced efficiency and compliance in syndicated loan servicing. Renowned for exceptional problem-solving skills and stakeholder management, driving successful outcomes in high-stakes environments.
Overview
8
8
years of professional experience
Work History
Syndicated Loan Servicing Operations
First Citizens India (Formerly known as SVB)
Bangalore
01.2023 - Current
As Operations Lead Analyst (from March 2025 to present).
Promoted to Lead Analyst role to oversee complex syndicated loan portfolios and lead servicing activities for high-value clients for syndicated loan transactions, including rollovers, rate settings, funding, and paydowns.
Supervise and guide a team of analysts; conduct peer reviews, and ensure compliance with SLA and regulatory standards.
Liaise with senior stakeholders (front office, legal, and risk) to support high-priority deal events and escalations.
Spearhead initiatives to enhance process efficiency, automation, and documentation controls across loan lifecycle functions.
Act as the SME for training, audit coordination, and onboarding of new deals, and system enhancements.
As a Senior Operations Analyst (from 01/2023 to 02/2025).
Managed daily servicing of syndicated loan transactions, including rollovers, rate settings, funding, and paydowns.
Coordinated with agent banks and internal teams to ensure accurate trade booking and lifecycle processing in the CBS loan system.
Supported month-end reconciliations, compliance checks, and borrower communications with minimal supervision.
Identified process gaps and drove standardization, automation, and risk mitigation initiatives across workflows.
Played a key role in the transition of new processes from onshore, and contributed to process documentation.
Operations Analyst (Bilateral Loan Servicing)
First citizens India (Formerly known as SVB)
Bangalore
12.2020 - 12.2022
Processed loan advances and payments based on borrower emails or requests through E-connect system, ensuring compliance with deal terms and cut-off timelines.
Calculated and collected quarterly loan-related fees, including unutilized, FLEX, upfront fees, warrants, and legal fees, according to credit agreements and fee schedules.
Investigated client escalations related to unauthorized transactions and interest miscalculations by conducting thorough reconciliations and preparing review charts.
Reviewed term sheets and loan documentation to ensure accuracy of servicing actions and fee applications.
Collaborated with internal teams, including Credit Risk, Treasury, and Client Service, for efficient servicing and timely issue resolution.
Maintained high standards of data accuracy and control compliance through daily checks and exception management.
Credit Risk Analyst - CRE & Multi-Family Lending
J.P. Morgan and Chase
Banglore
01.2019 - 11.2020
Prepared detailed credit risk analysis reports for property-backed loans by reviewing and interpreting borrower-submitted documents, such as SREO (Schedule of Real Estate Owned), balance sheets, credit reports, and verification of deposits.
Independently validated and enriched financial data is received from borrowers or third-party sources, ensuring consistency and accuracy prior to credit decision-making.
Reviewed and interpreted borrower financials, rent rolls, and lease summaries, and performed data input/spreading into internal tools and credit platforms where applicable.
Collaborated closely with onshore Credit Risk Officers and Relationship Managers (CRMs) to synthesize financial findings, and finalize credit comments and risk assessments for underwriting approval.
Provided cross-functional support to the Business Banking credit team by executing end-to-end financial spreading processes across client statements, including balance sheets, income statements, and cash flow reports, in accordance with J.P. Morgan’s internal credit policy.
Team Member - Client Service Research
J.P. Morgan and Chase
Bangalore
11.2017 - 12.2018
Verified tax and transaction documents for tenant lease deposits and withdrawals, indexing for future reference.
Ensured timely follow-up on client issues to enhance satisfaction and accountability.
Acquired extensive knowledge of commercial banking products and services to support clients.
Acted as liaison among Relationship team, Operations, and Implementations to optimize client service.
Education
Master of Business Administration (MBA) - Finance And Marketing
I.B.M.R. College
Hubli, India
07-2017
Bachelor of Commerce - Commerce And Accounting
M.M. Degree College
Khanapur, India
06-2015
Pre-University Course - Commerce And Accounting
B.G.V.S. College
Ramnagar, India
06-2012
Skills
Problem solving expertise
Time management proficiency
Quick learner
Microsoft Office proficiency
Exceptional customer service
Process automation
Team leadership
Stakeholder management
Training and onboarding
Project management
Accomplishments
Above and Beyond Award – First Citizens India honored for exceptional dedication and going beyond defined responsibilities to deliver critical outcomes during high-volume loan servicing periods
Star Performer Award – First Citizens India recognized as a top-performing team member for consistently exceeding performance metrics, demonstrating ownership, and contributing to process improvements
Ace Award – J.P.Morgan & Chase received the 'Achieving Continuous Excellence' (ACE) award for outstanding contributions, high-quality credit analysis, and strong collaboration with cross-functional teams
Process improvement contributions
Introduced 'Copy Loan' functionality in the loan booking system, reducing new loan setup time by 80%, and eliminating manual data entry errors
Collaborated with the technology team to automate interest calculation using macros and tools, resulting in a 90% reduction in processing time, and improved accuracy
Initiated the development of an amortization tracker within the loan system to systematically monitor agency fee amortization, eliminating manual tracking, and improving reporting consistency
Optimized the legal fee booking process by proposing a streamlined workflow, reducing cross-team dependencies, and eliminating redundant checkpoints
Affiliations
Mentor to new hires – provide onboarding guidance and domain knowledge to new team members within loan operations
Cricket team member (Corporate League) – represent the department in inter-company cricket tournaments, promoting teamwork and fitness
Active participant in corporate CSR initiatives – engage in tree plantation drives, financial literacy workshops, and community outreach events organized by the firm
Languages
Marathi
First Language
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Kannada
Proficient (C2)
C2
DECLARATION
I hereby declare that all the information mentioned in my resume is true and correct to my knowledge, and I take full responsibility for the accuracy of the particulars mentioned
Timeline
Syndicated Loan Servicing Operations
First Citizens India (Formerly known as SVB)
01.2023 - Current
Operations Analyst (Bilateral Loan Servicing)
First citizens India (Formerly known as SVB)
12.2020 - 12.2022
Credit Risk Analyst - CRE & Multi-Family Lending
J.P. Morgan and Chase
01.2019 - 11.2020
Team Member - Client Service Research
J.P. Morgan and Chase
11.2017 - 12.2018
Master of Business Administration (MBA) - Finance And Marketing
Executive Assistant/Events Manager at First Citizens Wealth (Formally SVB Private)Executive Assistant/Events Manager at First Citizens Wealth (Formally SVB Private)