Rohit Khurana
IT PMO Lead Project Mananger
Bangalore
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
14
14
years of professional experience
3
3
Languages
Work History
PMO Lead
Tata Consultancy Services
Bangalore
08.2015 - Current
- Provided personalized end-user training, offering education via in-person and online courses.
- Authored customized user manuals for specific system configurations, tailoring content to unique employee skill profiles.
- Collaborated with executive stakeholders to define organizational goals, aligning projects with strategic objectives effectively.
- Managed cross-functional teams in the planning, execution, and closure of high-profile projects.
- Maintained open communication by presenting regular updates on project status to customers.
- Conducted post-project evaluations to identify lessons learned and inform future projects'' best practices.
- Standardized reporting templates across all projects for consistent performance measurement and evaluation.
Process Analyst
First Advantage
Bangalore
05.2014 - 08.2015
- Supervised processes to eliminate weak points or bottlenecks in business operations.
- Developed written documents and reports related to programs and operations.
- Developed production techniques and production processes to meet customer and organizational needs.
- Evaluated product or service by analyzing and interpreting data and metrics.
- Increased customer satisfaction by implementing improved processes that addressed service delivery issues.
Fraud Prevention Specialist
Dell
Bangalore
09.2010 - 02.2014
- Educated staff members on best practices for identifying and preventing fraudulent activities, fostering a culture of vigilance within the organization.
- Led risk assessments and audits to identify potential vulnerabilities in existing processes, recommending improvements where necessary.
- Implemented robust authentication protocols to minimize chances of unauthorized access to sensitive information or accounts.
- Summarized all key information regarding investigation into detailed report for delivery to client.
- Collaborated with team members to discuss fraud trends and brainstorm methods to combat this type of crime.
- Analyzed large amounts of data to find patterns of fraud and anomalies.
Skills
Training and mentoring
Requirements Gathering
Data Capture
Program Management
Workstream Organization
Team Leadership
Project Management
Timeline
PMO Lead
Tata Consultancy Services
08.2015 - Current
Process Analyst
First Advantage
05.2014 - 08.2015
Fraud Prevention Specialist
Dell
09.2010 - 02.2014