ROHIT KOSHY

• Extensive experience of product sales, merchandizing, and customer service activities, in a supermarket store
• Remarkable knowledge of all supermarket products, services, and solutions
• Increased department sales by over 25% in first 6 months
• Built exceptional rapport with customers to understand their needs & developed good relationship which led in increase of orders
• During pandemic time we provided exceptional clean water cans to the clients which resulted high volumes of sales from 10 cans to 50 water cans per day
• Cleanliness was our motto during the pandemic I made sure the store & all the products were sanitized & keep wiped without any debris, which helped in higher visibility & increased sales by 10%
• Ability to interact with all customers to understand their needs to meet their expectations
• Promoted, recommended, and sold appropriate merchandise to customers
• Trained associates on "aggressive hospitality" and "suggestive selling techniques", being customer centric, response to the customer was positive which resulted increased in no of Walk INS, dependency & sales for more orders
• Reviewed operational reports to project and maximize store profitability
• Promotional plans to increase the volume of sales by providing discounts to the customer.
• Worked flexible hours; night, weekend, and holiday shifts.
• Managed team of 5 employees, overseeing hiring, training, and professional growth of employees.
• Monitored company inventory to keep stock levels and databases updated.
• Drove operational improvements which resulted in savings and improved profit margins.
• Used Microsoft Word and other software tools to create documents and other communications.
• Resolved conflicts and negotiated mutually beneficial agreements between parties.
• Saved INR 10,000 by implementing cost-saving initiatives that addressed long-standing problems.

No 1 Racking System company in India

• Managed sales team to achieve their sales target & improved sales performance by 80%
• Main goal is to understand client's requests & convert them into sales
• Handled 5 successful project closures with satisfied clients
• Providing and dealing with end to end display solutions to meet the client's requirement & to ensure that every single square feet of the place to be utilized to setup a complete store (FMCG, Electronics, Pharmacy & Consumer goods)
• Dealt with different vendors in negotiating the best prices to get the best deal by 5-10% lessor (eg: Display racks, Lightings, Glass material, Aluminum, flooring, interiors etc)
• Coordinated with multiple teams to start manufacturing the units post confirmation from the clients
• Win-win situation- Negotiated the best pricing with the clients to meet our expectations
• For a fully loaded setup visited on site with team & helped in utilizing the complete space and organized the racks & fixtures according to the layout.

Largest Chauffeur Drive Company in Germany, Blacklane Holds Emirates CDS contract in 22 cities around the world

Affiliate - AVIS Car rental

• Drastically improved ground level operations from 50% to 95% in three months of joining the organization
• Overseer for entire Emirates CDS (Chauffeur Drive Service) operations for Blacklane contract
• Managed Incidents, coordinated with the affiliates, Improved its overall service quality by reducing the risk factors eg; accidents, chauffeur delay, cars not dispatched,Customer escalations,Car quality
• Performed mystery audits of Affiliates who receive Business & First class passengers, fleet (BMW 5 series, BMWX5, Mercedes E, C, V class) & at Bangalore International Airport, at the Hub, chauffeurs, to smoothen the process which resulted in 5 star chauffeur drive service
• Organized monthly training for 55 chauffeurs, process training for new joiners, briefing sessions regarding escalations matrix, values, quality & goals
• Handled a team of 55 chauffeurs to deliver 5 star quality services to Emirates Airlines (Business & First-class) passengers
• Recommend process improvements to affiliates to increase revenue targets from 25% to 95%
• Review, assess and report significant risks and issues identified or reported by the business in line with the incident management process and assist the business in defining and agreeing remedial action
• Perform research and referrals to find potential affiliate
• Handled escalation from customer via email,social media ,tweet,playstore and responded with appropriate resolution if needed complimentary vouchers for the next drive to retain the customer to continue using our service.
• Built and strengthened strategic relationships with vendors, advertising agencies and leading industry partners.

Top Travel Management Company | SAP Concur Partner in India

• Hands on experience on Business, Tourist Visa(Eg: -Singapore, Schengen, Dubai, Germany, UK)
• Organized and serviced travel requirements like Flights, Hotels, Visa, Insurance for 22 Corporate Business clients & for their employees (Hitachi, Novell, Software AG, Finastra Software Solutions, Infineon Technologies, Textron)
• Take part in familiarization visits to new destinations, to gather information on issues and amenities of interest to consumers
• Ensure to confirm availability plus convey tentative itinerary to respective traveler for approval
• Verify entire group reservation request for correctness against meeting profile
• Team Handling
• Motivate the team to meet and exceed their targets and ensure company profitability
• Meet regularly with team members to give them performance figures and plan how they approach their work
• Organize incentives, bonus schemes and competitions
• Deal with disciplinary matters and customer complaints

MICE & Event Management Company

• Group bookings handled to Ireland -70 Pax Croatia - 50 Pax, Langkawi Malaysia-60 Pax, London-38 Pax
• Conducted overall group operations including proposal preparation, manifest creation, cost management, and air and land arrangements
• Arrangement of airline reservations, hotels, transportation and other travel related documents for MICE customers
• Assist Sales Manager with sales activities and operations
• Manage complete travel for Managing Directors and employees in 3 entities (Delhi, Mumbai, Bangalore) and for mice corporate events, Incentive trips, Conference's both domestic travel and International through vendor(Riya Travels)
• Negotiating best rates with Airline sales team Eg: - (Lufthansa, Qatar, Singapore, Malaysian, Thai Airways) understanding their policies, competitive bulk rates with different airlines
• Coordinating with Visa agency (UDAAN)&VFS for Visa details, appointments & issue insurance
• Maintained daily reports for invoicing purposes and provided approvals for payment initiation from accounts team

• Ensuring above optimum customer service through effective use of available tools
• Taken ownership coordinating with airlines on behalf of UK customers regarding reservation issues
• Creating New Flight & Hotel Package Reservations, Cancellations
• Amendments for Hotels standalone Cars & transfer service
• Using Amadeus, World span GDS tools to Process exchanges, Voids and refunds on Flight tickets, Checking Fare Rule
• Web check-in and seat allocation

• Able to work with cross-functional teams to create wider inclusive boundaries
• Able to use, and promote reflection, dialogue and exploration to understand issues, so as to not rush to find a single - problem solution
• Able to work independently and in a team environment
• High level of motivation and dedication with unwavering integrity
• Achieving targets within specified time frames
• Able to be patient, hardworking and embrace challenges
• Able to solve problems and identify opportunities through the use of analytics and critical thinking
• Support corporate as well as small group travel reservations
• Confirm reservations; distribute tickets along with confirmations to traveler Research on optimal travel alternatives Admin & Documentation support Domestic & International Ticketing, Visa, Train, Cab, Hotels, Bus/Volvo Reservation