Rohit Koul
Norwood
Summary
- Objectives Motivated, Achievement oriented telecom personnel with a successful 13 years of experience in telecom domain possessing excellent technical skills, Operation Management, Service Management, Teamwork, and Analytical Skills. Seeking a challenging position (Network Designing/Planning/Delivery) at which I can utilize my skills in development and can grow with the organization). Establishes/maintains productive long-term networks/relationships with customers.
- Observes/participates in presenting products, services and migrations that can benefit customer's needs.
- Partners with clients to understand business needs, issues, strategies, priorities to deliver valuable solutions.
- Review and distribution of Operational/Performance Reports to customer (Provisioning, Network Performance Report, Contract Summary, Monthly customer reports on network utilization & Incident Summary, Customer Service Guide, and service level reporting as applicable).
- Oversee and maintain the tools, processes and rules that support engineers/operation teams need to handle incidents efficiently.
- Effectively manages change management Process (planned/emergency maintenance notification) as applicable and reason for outage/root cause analysis (RCA) delivery upon customer request.
- Monitoring SLA performance for compliance with organizational needs and requirements.
- Periodically analyzes product and supply levels to anticipate inventory problems and shortages under inventory management process and guidelines.
- Develops Strategic Relationship & offers Recommendations to achieve Customer’s business goals in conjunction with sales teams.
Overview
15
15
years of professional experience
Work History
Service Deliver Manager/Project Manager
AT&T
12.2020 - Current
- Responsible and accountable for the coordinated management of multiple related projects directed toward business and other organizational objectives thereby maintaining project key performance indicators
- Accountable for the definition of project scope, schedule, and resource required to achieve defined objectives and business goals
- Build credibility, establish trust, and maintain communications with stakeholders at multiple levels, including those external to the organization
- Projected Completed on: SD-WAN /, VPN, Cloud Computing and Unified Communications for customers such as YUM, McDonalds and Evonik etc
- Support resolution of customer disputes and accounts receivable discrepancies
- Manage contract renewal efforts for assigned accounts, generates contract addendums, and maintains contract expiration inventories.
AT&T
Bangalore
11.2019 - Current
Lead Engineer
Orange Business Services
10.2011 - 11.2019
- Manages delivers and deploy aspects of network design, engineering, and detail network specifications to transform customer from legacy to next generation network
- (SDWAN)
- Customer DC network migrations
- Configuring network element as per design
- Prepare design, deployment documents and templates
- Coordinating with multiple stack holders for successful project delivery
- Support Escalation with respect to design and delivery
- Attending kick-off call with sales, customer, and project team
- Document design requirement
- Present project progress on weekly calls
- Work with SME on complex requirements
- Prepare configuration scripts for smooth network migrations
- Prepare implementation plan risk analysis.
LEAD ENGINEER
DESIGN
04.2015 - 11.2019
- Vast experience with large network design and development
- Facilitated and enhanced new
- Product/service offerings by authoring processes & procedures
- Skilled in planning, designing, implementing, and maintaining network carrier class, and network
- Service provider backbone
- Worked with Project Manager on deployments and project cutovers
- Involved in High Level
- Architecture Design and Cloud End to End Solution Architecture
- Evaluated network designs and recommended ways for improving work efficiency of network
- Developed network design in accordance to need of client.
NSS LEAD ENGINEER
MPLS CORE NETWORK
01.2014 - 11.2015
- Involve in CISCO and JUNIPER IOS upgradation
- To provide next level technical support for Global customer service centers and Backbone supervision centers by resolving medium to high complex backbone network problems referred to the team in an effective and timely manner keeping in view functional KPIs
- To identify Backbone network congestion issues and co-ordinate with Network planning and rollout teams to ensure timely capacity upgrades
- To contribute to Network performance and customer satisfaction business objectives by providing high quality second level technical support on all backbone network platforms and services in Orange Business Services
- To implement assigned high impact and complex changes on the backbone network infrastructure while demonstrating highest adherence to network change management procedures
- To generate “Technical Incident Reports” for major network incidents and problems
- To own any single operational project which is aimed at improving internal procedures and KPIs
- To coach newly joined NSS Engineers on a specific technical domain area
- Troubleshooting on MPLS, MPLS Traffic Engineering and QOS
- Responsibilities to resolving trouble-tickets raised by Orange Customer facing Team
- Extend Technical support to internal/external customers to resolve complex cases on IP/MPLS Network backbone
- Assist project managers, CSM and 3rd party vendors during implementation, babysitting and handover of different types of circuits and devices
NOC ENGINEER
MPLS CORE NETWORK
11.2011 - 12.2013
- Developed a high technical competency in the given (multiple) domains to act as an expert level support on those domains
- Analyze traffic impact, rerouted and restored network outages due to Scheduled/ Urgent link maintenances
- Provide support for VPN change Management requests on case-by-case basis
- Coordinated testing and/or hardware replacements with vendors, Field Services and Carriers towards problem resolution
- Manage the End-to-End testing with the Customers and Order Management entities
- Maintaining SLA for Internal as well external entity as per defined process
- Handling scheduled network interventions and making network changes as per the Orange Backbone requirements
- Define VPN change acceptance procedures to ensure each change is 100% successful and causes no adverse
- Impact to the rest of the VPN
- Support customers for any Circuit related issues and facilitating the resolution
- Supporting the onsite engineers with any required support
- Troubleshoot any day-to-day issues efficiently and execute workarounds to restore disrupted services in Customer Networks
- Mentoring team members to handle each domain with independently
Optical
JDS Uniphase Corporation JDSU
10.2008 - 09.2011
- Network Management Systems
- Implementation and designing the 256G/4G ring for BHARTI AIRTEL LIMITED (National Long- Distance Services) and coordinating with different ISP like Vodafone, TCL and Aircel for Fiber allocation for point of intersection
- Remote Testing Unit
- Played an integral role in the network design & network implementation of Remote Test Unit (RTU), OTU8000 and Oracle Database ONMS server for Fiber Optic Monitoring and Management Solutions for AIRTEL National Transport Backbone-mainly DWDM backbone
- Fiber Characterization
- Involved in fiber characterization project for Bharti Airtel, Rail-Tel Corporation, Tellabs India, and Vodafone
- Mainly Backbone for deployment of 40Gbps equipment to test the backbone for following parameters: -
- Chromatic Dispersion, Polarization Mode Dispersion, Insertion Loss, Attenuation Profile (AP), Optical Time Domain Reflectometer Consistently met deadlines and requirements for all production work orders.
LEAD ENGINEER
DESIGN
11.2004
- Manages delivers and deploy aspects of network design, engineering, and detail network specifications to transform customer from legacy to next generation network
- (SDWAN)
- Customer DC network migrations
- Configuring network element as per design
- Prepare design, deployment documents and templates
- Coordinating with multiple stack holders for successful project delivery
- Support Escalation with respect to design and delivery
- Deliverables
- Attending kick-off call with sales, customer, and project team
- Document design requirement
- Present project progress on weekly calls
- Work with SME on complex requirements
- Prepare configuration scripts for smooth network migrations
- Prepare implementation plan risk analysis.
LEAD ENGINEER
DESIGN
04.2004
Education
Bachelor of Engineering -
MIT Aurangabad, under Dr. BAMU University
01.2008
<ul><li>Cisco Network Certified Associate (CCNA)</li><li>Cisco Certified Specialist - Enterprise SD-WAN Implementation</li><li>Silver Peak SDWAN Professional (SPSP)</li><li>Azure fundamentals az-900 Certification</li><li>Certified Project Management Professional (PMP) – PMI</li></ul> -
Rohit Koul Contact: +91-9910047272 Address: Flat no 5255, Prestige Sunrise Park Norwood, s Electronic-City, Phase I, 560100 -
Skills
- Skills and Abilities
- Planning & Implementation of Network Service
- Monitoring, Evaluation and Customer report Stewardship
- Risk Analysis, Planned Activities Execution (Change Management) & Problem Management
- Process Enhancement Improvement & optimization, and Vendor Management
- Billing and contract addendums, and maintains contract expiration inventories
- Strategic Planning & Leadership Skills, Customer Service, Resource Management and People Management
- Velo-Cloud SD-WAN design and Implementation
Accomplishments
- BGP, BGP attributes, MPLS Backbone (Operation and Configurations), QOS, OSPF
- Switching: -
- VLANS, Tagging, VLAN, VTP, Metro-Ethernet Inter-VLAN routing, Ether Channel, First Hop Redundancy Protocols – HSRP, VRRP
- Products:
- Catalyst Switches
- CISCO ASR1K, ASR9k, Cisco ISR, ITALTEL, Huawei media Gateway, Juniper MX series, SONUS, and ACME Session Border Controller (Voice over IP), Velo-cloud SDWAN
- Network Design:
- Reviewing/ preparing customer requirements to prepare a High Level and Low-Level Design/Generating and Reviewing BOM
Timeline
Service Deliver Manager/Project Manager
AT&T
12.2020 - Current
AT&T
11.2019 - Current
LEAD ENGINEER
DESIGN
04.2015 - 11.2019
NSS LEAD ENGINEER
MPLS CORE NETWORK
01.2014 - 11.2015
NOC ENGINEER
MPLS CORE NETWORK
11.2011 - 12.2013
Lead Engineer
Orange Business Services
10.2011 - 11.2019
Optical
JDS Uniphase Corporation JDSU
10.2008 - 09.2011
LEAD ENGINEER
DESIGN
11.2004
LEAD ENGINEER
DESIGN
04.2004
Bachelor of Engineering -
MIT Aurangabad, under Dr. BAMU University
<ul><li>Cisco Network Certified Associate (CCNA)</li><li>Cisco Certified Specialist - Enterprise SD-WAN Implementation</li><li>Silver Peak SDWAN Professional (SPSP)</li><li>Azure fundamentals az-900 Certification</li><li>Certified Project Management Professional (PMP) – PMI</li></ul> -
Rohit Koul Contact: +91-9910047272 Address: Flat no 5255, Prestige Sunrise Park Norwood, s Electronic-City, Phase I, 560100 -
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