Detail-oriented Specialist Automation Engineer with a strong background in enterprise cloud product quality management. Expertise in AWS and Playwright/JavaScript drives the automation of test suites and leadership of cross-functional teams. Strong stakeholder management and test strategy skills enhance product quality and team performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Specialist automation Engineer
NiCE
Pune
04.2022 - Current
CXone Quality Management: Leading quality activities and initiatives to improve product quality. Testing enterprise web applications, REST API and Databases, Automating test cases using Playwright/JavaScript. Debugging issues using AWS console and cloud watch service. Performing activities such as Requirements Analysis, Test Planning, Test Design and Documentation, Test Execution, Defect Management, Collaboration and Communication
Coordinated cross-functional teams to identify quality issues and implement resolutions, enhancing overall product reliability.
Analyzed defects and trends to inform continuous improvement initiatives, contributing to enhanced product quality.
Facilitated root cause analysis sessions to address recurring quality problems, leading to the development of effective preventative measures.
Designed and implemented automated test suites for regression testing of web-based applications.
Established key performance indicators for evaluating the effectiveness of the company's quality management system.
Domain: Enterprise Cloud Product (CCAAS)
Sr QA Engineer
GS Lab
Pune
12.2017 - 03.2022
Telecom enterprise application: (VoIP project) VoIP cloud telecommunication application,Verified call flow in back-end using SIP protocol, assessing compatibility with open source entities Kazoo, FreeSWITCH, and Kamailio. Conducted load testing with SIPP scripts, validated performance across iOS and Android mobile apps, soft phones, and IP phones. Tested mobile apps for the end-to-end flow from app to server, troubleshooting logs and errors from both server and app sides. Performed API testing with Postman, executing vulnerability assessments for web portals, encompassing information gathering, test framework creation, security test plan development, and test case writing. Conducted penetration testing using techniques such as file inclusion (LFI/RFI), parameter tampering, host header injection, and XSS.
Safe Banking 2.Parental Control 3. Developed core patch updates 4. Memory Scan Actively involved in sprint planning and daily stand-up meetings, Understanding the module/features from SRS, MRD, PRD. Planned tests, defined test strategy, and designed scenarios to ensure comprehensive coverage. * Writing precise and accurate Test cases in Test Rail. Creation of test data/test environments like base and virtual machines. Test case execution for features, modules, code changes. Testing of the module included Functional, Smoke, Sanity and Regression testing. Identified and reported defects through functional and ad-hoc testing using JIRA. Released features, modules, and hot fixes to customers in US and Europe, enhancing product reliability., Participated in sprint demo meetings. Conducted interviews and trained new joiners.
Domain: Desktop application testing for Anti-virus product
Server Engineer, Network Engineer, SQL Database Engineer, Server Administrator, Lead Engineer, Technical Project Manager at Red HatServer Engineer, Network Engineer, SQL Database Engineer, Server Administrator, Lead Engineer, Technical Project Manager at Red Hat