ROHIT KUMAR
Bangalore
Summary
Dedicated Sales professional with history of success achieving customer satisfaction, retention and referrals through continuous provision of top quality service. Blending strong analytical and communication skills to identify and address individual client needs, recommending and effectively promoting products in alignment with preferences. Strategically driving full sales life cycle, overseeing efforts of teams across high-traffic retail environments.
Overview
8
8
years of professional experience
2
2
years of post-secondary education
1
1
Language
Work History
Team Lead
olx
Bangalore
10.2022 - Current
- Create an inspiring team environment with an open communication culture.
- Set clear team goals.
- Delegate tasks and set deadlines.
- Oversee day-to-day operation.
- Monitor team performance and report on metrics.
- Motivate team members.
- Discover training needs and provide coaching.
- Handling Dealer and Customer Grievance
- Liquidation of Assets with max Profitability
Sales Manager
Cardekho.com
Bangalore
11.2021 - 09.2022
- Handled a team of 20 Sales buddies Increased the Sales volume from 18 cars per month to 54 cars month Became the First store Pan India to reach the profitability Adhering to Companies policies and Process Oriented
- Following Sop and handling Customers Escalation
Retail Store Manager
03.2019 - 11.2021
- Managed all aspects of store operations, including organization, maintenance and purchasing functions
- Trained team members in successful strategies to meet operational and sales targets
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting targetproducts
- Recruited and retained top talent, with focus on completing timely performance evaluations,providing positive feedback and rewarding superior performance
- Answered questions about store policies and concerns to support positive customer experiences
- Resolved customer service issues promptly
- Managed Over 20 customers per day on an average
- Book keeping Records of Inventory and third party associates
- Employees attendance and regularities
- Maintaining the P&L
- Planning a forecast for 3 months
- Review meeting with Employees monthly twice
- Understanding the hurdle and counseling the sales team
- Maintaining the Code of conduct, Process and HR policies in the organization
Senior Retail Associate
Cars24.com
Bangalore
03.2016 - 08.2018
- Maintained up-to-date knowledge of store sales, payment policies and security standards
- Worked with diligence to regularly meet or exceed special targets, including credit card applications, `
- Page 2 of 3 special donations and specific product promotions
- Listened to customer needs and desires to identify and recommend optimal products
- Assisted customers by answering questions and fulfilling requests
- Helped customers complete purchases, locate items and join reward programs to promote loyalty,satisfaction and sales numbers
- Created inviting environment for customers by maintaining store organization and cleanliness
- Carried out day-day-day duties accurately and efficiently
- Resolved problems, improved operations and provided exceptional service
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Managed over 50 customer calls per day.' or, "Increased sales by 25%".
Business Development Associate
Byjus.com
Bangalore
12.2014 - 12.2015
- Boosted revenue by bringing in and cementing relationships with new clients and optimizingservicing of existing customer accounts
- Planned marketing initiatives and leveraged referral network to promote business development
- Enhanced customer experience using all omnichannel offerings
- Developed business pipeline using cold and warm techniques
- Researched, analyzed and projected market data for potential markets
- Enhanced sales techniques and marketing plans to strengthen business development efforts
- Negotiated contracts and closed sales with new and existing clients
- Reviewed invoices, payment requests, advance requests, expense reimbursements and proper coding,prior to approval
- Worked flexible hours; night, weekend, and holiday shifts
- Used coordination and planning skills to achieve results according to schedule.
Channel Sales Manager
Magnasoft Consulting Pvt Ltd
Bangalore
02.2014 - 08.2014
- Managed revenue models, process flows, operations support and customer engagement strategies
- Monitored sales team performance, analyzed sales data and reported information to area managers
- Identified opportunities for growth within (Chattisgarh) territory and collaborated with sales teamsto reach sales goal
- Maintained up-to-date knowledge of competitor products and pricing in market served
- Built deep relationships with store managers, business owners and distribution partner sales teams byemploying industry expertise and knowledge, retail strategies and sales tactics
- Daily Evaluation Report Entering
- Communicated product quality and market comparisons by creating sales presentations.
Education
MBA - Marketing
Alliance University
BBA - undefined
St Xavier College, Hope Hall Foundation
High School Diploma -
Hope Hall Foundation, Delhi
Delh 07.2006 - 05.2008
10th - undefined
Central Academy
Skills
Page 3 of 3undefined
Additional Information
- Awards , Awarded Best Store Pan India
- Won the International trip for the Best performing Manager Pan India.
Timeline
Team Lead
olx
10.2022 - Current
Sales Manager
Cardekho.com
11.2021 - 09.2022
Retail Store Manager
03.2019 - 11.2021
Senior Retail Associate
Cars24.com
03.2016 - 08.2018
Business Development Associate
Byjus.com
12.2014 - 12.2015
Channel Sales Manager
Magnasoft Consulting Pvt Ltd
02.2014 - 08.2014
High School Diploma -
Hope Hall Foundation, Delhi
07.2006 - 05.2008
MBA - Marketing
Alliance University
BBA - undefined
St Xavier College, Hope Hall Foundation
10th - undefined
Central Academy
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