ROHIT KUMAR
CUSTOMER RELATIONS IN TELECOMMUNICATION
MORINDA
Summary
Personable Customer Relations leader driven to exceed customer expectations while promoting adherence to company standards and guidelines. Proven history of fostering quick and successful problem resolution, improving customer satisfaction ratings. Demonstrated success in utilizing current technologies to broaden access between customer and organization and improve response time.
Overview
11
11
years of professional experience
8
8
years of post-secondary education
Work History
Customer Relationship Manager
OWN BUSINESS
MORINDA
03.2012 - Current
- Monitored metrics and developed actionable insights to improve efficiency and performance.
- Reinforced established quality control standards and followed procedures for optimal customer interactions.
- Developed summaries to assess each client's participation level and determine targets for follow-up plans.
- Offered internal and external customers first-rate customer service to maximize satisfaction and business success.
Education
BBA - Business Administration And Management
MADURAI KAMARAJ UNIVERSITY
MADHURAI, TAMIL NADU 07.2015 - 11.2023
Skills
PROBLEM-SOLVING AND CONFLICT MANAGEMENT SKILLS
Timeline
BBA - Business Administration And Management
MADURAI KAMARAJ UNIVERSITY
07.2015 - 11.2023
Customer Relationship Manager
OWN BUSINESS
03.2012 - Current
Similar Profiles
Rabah Al RifaiRabah Al Rifai
Plumbing Apprentice at Own BusinessPlumbing Apprentice at Own Business
Giday TesfayGiday Tesfay
Barber at Own BusinessBarber at Own Business
Laurel RoushLaurel Roush
Artist at Own BusinessArtist at Own Business
MOHAMAD SYAKIR BIN MAT YUNUS SYAKIRMOHAMAD SYAKIR BIN MAT YUNUS SYAKIR
Freelancer at Own BusinessFreelancer at Own Business
JASPREET KAURJASPREET KAUR
Junior Pharmacy Assistant at FORTIS HOSPITALJunior Pharmacy Assistant at FORTIS HOSPITAL