ROHIT KUMAR
Jhajjar
Summary
Motivated professional experienced in leading teams to success. Possesses exceptional communication and problem-solving skills, as well as a strong ability to build relationships and motivate team members. Proven track record of developing successful teams and achieving organizational objectives.
Overview
2025
2025
years of professional experience
2008
2008
years of post-secondary education
Work History
Senior Executive
Big Charter PVT LTD
7 2024 - Current
- Book and Manage Domestic and International Air Tickets
- Collaborate with vendor/airlines to secure the best rates and resolve any ticketing issues
- Research and book suitable hotel options based on employee designation, preferences and budget
- Negotiate rates with hotels to maximize cost savings
- Monitor and manage hotel reservations, including changes and cancellations
- Coordinate transportation logistics to ensure timely arrivals and departures
- Established long-term relationships with key stakeholders to ensure successful project completion
- Track and report on travel expenses, ensuring adherence to budgetary constraints
- Work closely with HR, finance, and operations teams to ensure a cohesive travel experience
- Evaluated existing processes to identify areas for improvement and cost savings
- Implemented systems that improved organizational workflow efficiency by 20%
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
- Addressed and resolved client or customer inquiries to foster superior standards of service
- Identified operational process inefficiencies to recommend necessary improvements
Sr. Executive
ZEXUS AIR SERVICES PVT. LTD.
10.2023 - 07.2024
- Handling all admin activities for Head Office and Airport Office and Engineering office
- Handling housekeeping and pantry team
- Handling Pilot & Cabin Crew Transport
- Liaison with 3rd party vendor for price negotiation and shortlist the services as per the company requirements
- Purchasing of all stationary, Pantry, Housekeeping and other relevant items required for company within defined budget
- Sharing Monthly reports
- Evaluated existing processes to identify areas for improvement and cost savings
- Collaborated with executive team members on strategic planning initiatives
- Led executive team in setting and executing company vision and mission
- Guided and mentored executive team members and department heads
- Maintained frequent interaction with senior management to measure goal achievement and determine areas of improvement
Sr. Executive
Yash Retail
06.2021 - 04.2023
- Resolving client/customer queries over email, call
- Checking products online, upload products and their description
- Check daily sales and update to higher management
- Sharing daily sales report at EOD with accuracy
- Maintain complete daily/weekly/monthly performance data
Executive
American Express Campus Drive
12.2019 - 09.2020
- Resolving employee queries over email, call and face to face
- Allocating vendors of transport routes
- Manage routing
- Preparing reports for allocation and distribution of vendors and routes
- Maintaining performance report for cab vendor
- Reviewed existing processes regularly to identify areas for improvement in service quality
Operation Team Leader
IFLY TRAINING CENTRE INDIGO AIRLINES
02.2018 - 09.2019
- Supervision on Transport Services for Cabin Crew, Pilots and FOS
- Handled PAN INDIA Transport related escalations over system and emails
- Supervise and mentor the transportation team, fostering a collaborative and high-performance culture
- Ensure a high level of customer service is maintained during transportation services
- Plan and coordinate ground transportation for passengers, crew, and cargo, ensuring adherence to schedules
- Implement and enforce safety procedures and regulatory compliance for all transportation activities
- Analyze transportation metrics and report on key performance indicators to management
- Prepare reports on transportation expenses and operational efficiency
- Sharing OTA/OTD, Accidental and Monthly Reports to Management
- Liaise with other departments (e.g., flight operations, customer service) to ensure seamless coordination of services
- Work closely with external vendors and service providers to maintain quality transportation services
MIS Executive
QUANTM TECHNOLOGIES(GURGAON)
01.2017 - 12.2017
- MIS Reports for Sales/Tech Report
- Inbound and Outbound call report for all employees
- Fetching all Daily/Weekly & Monthly Reports from CRM and share with Management
- Used automated reports to help stakeholders understand complex data
- Handled Cab Transport for Pickup & Drop for all employees
- Handled Administration Tasks
- Utilized Microsoft Excel to generate reports and graphs based on complex datasets
MIS Executive
HCL TECH. (MANESAR, MACQUARIE AND CITI BANK)
05.2013 - 11.2016
- Handling transport portals
- Attending internal/external meeting to set goals and smooth transportation
- Setting/achieving zero discrepancy in transport model
- Handling routes and project cost
- Handling employee cost
- Handling Ad-hoc Report, Ad-hoc rejection Report
- Handling vendor billing
- Identifying penalties and vendor reports
- Estimating and packaging trip cost
Education
HIGHER SECONDARY - Science (Non-Medical)
GOVT. BOYS SR. SCHOOL
Skills
Team Leadership
Team Supervision
Operations Management
Data Analysis
Multitasking Abilities
MS Office (Strong in Excel and Word)
Work Planning and Prioritization
Experienced in client interactions
Excellent typing speed of approximately 40 words per minute and above 95% accuracy
Compatible with any SAP based application
Expertise in handling escalations
Ability to work under pressure and prioritizing the work under pressure
Self-organized individual with an edge over decision making
A well-versed team player and confident while dealing with client/vendor
Strong oral and written communications
Strategic Planning
Mail handling
Business Development
Negotiation and Conflict Resolution
Disclaimer
I hereby declare that all the above information is authentic and true to the best of my knowledge and conscience.
Timeline
Sr. Executive
ZEXUS AIR SERVICES PVT. LTD.
10.2023 - 07.2024
Sr. Executive
Yash Retail
06.2021 - 04.2023
Executive
American Express Campus Drive
12.2019 - 09.2020
Operation Team Leader
IFLY TRAINING CENTRE INDIGO AIRLINES
02.2018 - 09.2019
MIS Executive
QUANTM TECHNOLOGIES(GURGAON)
01.2017 - 12.2017
MIS Executive
HCL TECH. (MANESAR, MACQUARIE AND CITI BANK)
05.2013 - 11.2016
Senior Executive
Big Charter PVT LTD
7 2024 - Current
HIGHER SECONDARY - Science (Non-Medical)
GOVT. BOYS SR. SCHOOL
Similar Profiles
BHARATH KUMAR R.KBHARATH KUMAR R.K
Customer support executive at Big Basket Innovative Retail Concepts Pvt ltdCustomer support executive at Big Basket Innovative Retail Concepts Pvt ltd
Amit GhoshAmit Ghosh
Store In-Charge at Big Basket Pvt LtdStore In-Charge at Big Basket Pvt Ltd
Prerna VikalPrerna Vikal
Associate Manager – Inside Sales at Shiprocket (Big Foot Retail Solutions Pvt. Ltd.)Associate Manager – Inside Sales at Shiprocket (Big Foot Retail Solutions Pvt. Ltd.)
Sahil YadavSahil Yadav
Sales Officer at Icon Life SciencesSales Officer at Icon Life Sciences
LAXMI NARAYANLAXMI NARAYAN
Sr. HR Executive at Inter Globe Energy Pvt. Ltd.Sr. HR Executive at Inter Globe Energy Pvt. Ltd.