Muyeng BOU
Noble Park
Summary
Customer service-focused hospitality Beverage Director with strong expertise and content knowledge of beer, fine wines and spirits. Built career of 5+ years of experience improving restaurant standards in providing quality beverages and service. Highly skilled in managing employees through entire hiring, training and scheduling areas.
Overview
7
7
years of professional experience
Work History
Assistant Food and Beverage Manager
Courtyard Melbourne Flagstaff by Marriott
04.202 - Current
- Overseeing daily operations of F&B outlets, including the café and bar, in-room dining, and Shush burger restaurant and bar.
- Consistently meets customer expectations and upholds standards of quality.
- Establish the vision, leadership, and guidance necessary to unite them and set the department goal in a way that will maximize effectiveness and efficiency.
- Encourages team to deliver superior customer service.
- Support teams and businesses with a variety of styles, aptitudes, drives, and cultural perspectives, and make sure that each team is given the chance to reach its 100% potential
- Examine staffing levels to make sure that goals for financial objectives, operational needs, and customer service are satisfied
Assistant Food and Beverage Manager
Novotel Melbourne Glen Waverley
09.2022 - 03.2023
- Support the daily operations of the food and beverage service manager in several locations, including the MEZE restaurant, hotel bar, in-room dining, and conference and events
- Help with the creation, distribution, and coordination of work delegation rosters
- Establishing standards, expectations, and metrics to make sure teams and operations perform at the highest level to target profitability for the business while maintaining the hotel brand and standard
- Coordinating with other departments to ensure that the productivity of the outlet is successful in its daily operation
- Assist with hiring, training, and onboarding; - Acquaint the team with VIPs and frequent visitors to guarantee that their needs are fulfilled; - Arrange and create opportunities for the team to develop and learn
- Maintain awareness of industry trends in service, product and presentation and have the aptitude for developing promotions and marketing strategies as well as Responsible for reviewing daily control packs
Assistant Food and Beverage Manager
Pullman Quay Grand Sydney Harbour
03.2022 - 06.2022
- Assist Food and Beverage Manager for the daily routine work
- Interview prospective team members
- Responsible for training and development of new employees
- Handle guest requests and complaints in line with hotel policy
- Extensive knowledge of using software to input data such as roster added to time target, Micros, ResDiary, and Purchase Plus
- Complete scheduled stock take to ensure stock variation are at optimum level as per company requirement
- Maintain accuracy of all cash and credit transactions and complete daily balance activities as required
- Ensuring that labour cost and cost of goods are within allocated budget
Food and Beverage Supervisor
Pullman Quay Grand Sydney Harbour
11.2020 - 03.2022
Food and Beverage Team Leader
Pullman Quay Grand Sydney Harbour
06.2019 - 11.2020
F&B Attendant
THE SEBEL QUAY WEST SUITES SYDNEY
01.2019 - 06.2019
Human Resources Intern
THE WESTINE MELBOURNE
09.2018 - 12.2018
- Filing the paperwork for a new hire
- Verifying driver's license, RSA, and visa checks
- Assure that all new hires, layoffs, students, and other information is consistently updated in the Human Resources associate database
- Revise the first aider, WH&S Representative, and hotel organizational charts
- Make sure the hotel complies with brand and legal obligations, make sure the training tracker is updated on a regular basis and that training completion levels are reviewed on a regular basis
- Compile and send out monthly reports and list to the appropriate parties
- Promote the hotel's internship, work experience, and placement programs by welcoming new employees and setting up their start and end dates
- Regularly check the staff common areas to make sure the staff change rooms and resting room are kept clean
Education
Bachelor of Hospitality Management - Hospitality
Holmesglen Institute of TAFE
Australia11.2018
Skills
- Communication
- Product Expertise
- Service Expertise
- Problem Solving
- Team Building
- Relationship Management
- Micros Symphony
- EMC
- ResDiary
- Open Table Purchase Plus
- Birchstreet
Timeline
Assistant Food and Beverage Manager
Novotel Melbourne Glen Waverley
09.2022 - 03.2023
Assistant Food and Beverage Manager
Pullman Quay Grand Sydney Harbour
03.2022 - 06.2022
Food and Beverage Supervisor
Pullman Quay Grand Sydney Harbour
11.2020 - 03.2022
Food and Beverage Team Leader
Pullman Quay Grand Sydney Harbour
06.2019 - 11.2020
F&B Attendant
THE SEBEL QUAY WEST SUITES SYDNEY
01.2019 - 06.2019
Human Resources Intern
THE WESTINE MELBOURNE
09.2018 - 12.2018
Bachelor of Hospitality Management - Hospitality
Holmesglen Institute of TAFE
Assistant Food and Beverage Manager
Courtyard Melbourne Flagstaff by Marriott
04.202 - Current
Keyskillssummary
- Proven ability to communicate both verbally and nonverbally, as evidenced by professional experience.
- A solid basis of product and service expertise, encompassing the concept of food and wine.
- Great at problem solving, team building, and sustaining a profitable relationship with internal and external stakeholders.
- Software used: Micros symphony, EMC, ResDiary, Open Table Purchase Plus and Birchstreet.
Awards
- 2022, Employee of the month, Pullman Quay Grand Sydney Harbour
- 2023, Associate of the Quarter 3, Courtyard Melbourne Flagstaff by Marriott
- 2023, Culture Champion of Q3 Finalist, Courtyard Melbourne Flagstaff Marriott
References
As requested
Attributes
Developed via over three years of leadership and customer service experience. A capable mindset that is eager to acquire new skills, self-assured, and focused on working as a team., Ability to prioritize activities and complete several projects ahead of schedule. Comprehensive experience in task delegation from earlier work assignments., Facilitating work flow, cleanliness, and efficiency in a work space. Strong work ethic and values. Ability to withstand high workload and multitasking.
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