Salesforce
ROHIT KUMAR
Sr. IT Manager Salesforce
Gurgaon
Summary
Dynamic SR. Salesforce Program Manager with extensive experience in overseeing complex Salesforce projects and driving successful implementations. Proven expertise in project management, adept decision-making, and effective communication, ensuring seamless collaboration across teams. Recognized for Salesforce PD1 certification and a strong background in both business analysis and technical development, leveraging skills in Agile and Scrum methodologies. Committed to delivering high-quality solutions while fostering innovation and strategic thinking in challenging environments.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work History
SR. IT Manager Salesforce
PVR INOX LTD
11.2022 - Current
- In the capacity Sr. IT Manager at PVR INOX LTD, responsibilities include overseeing the entire Salesforce program lifecycle from initiation through to deployment
- This role involves ensuring that projects are completed on time and meet both budgetary and quality criteria
- Key areas of focus include:
- Leading cross-functional teams to align project goals with business objectives and stakeholder expectations
- Managing project risks and issues proactively to ensure smooth execution and delivery
- Utilizing Agile and Scrum methodologies to enhance team collaboration and project efficiency
- Conducting regular project reviews and status meetings to communicate progress and adjust plans as necessary
- Emphasizing effective communication and problem-solving skills to drive project success and stakeholder satisfaction.
- Customized complete user database on salesforce, which includes, security like user profile and roles creation, approval process, custom validations, Permission Sets.
- Customized Reports and Dashboards as per the system and Sales Process need in Sales Cloud.
- Handled multiple third party integrations in Salesforce.
Salesforce Business Analyst/Developer
Voyagers Web Solutions
12.2019 - 11.2022
- Improved user adoption rates with targeted training sessions and customized user documentation.
- Facilitated seamless integrations between Salesforce and other critical business systems for a holistic view of customer information.
- Managed end-to-end project delivery, from requirements gathering to post-deployment support.
- Troubleshot issues effectively, providing prompt resolution to maintain smooth operations in a fast-paced environment.
- PD1 Certified Salesforce developer with extensive experience with Salesforce administration, Apex, LWC, Visualforce.
Education
Bachelor of Science - Computer Science
MDU
05.2010 - 08.2014
Skills
- Project Management
- Agile Methodologies
- Scrum Framework
- APEX
- Visual Force
- Dataloader
- Batch Apex
- Validation Rules
- Reports and Dashboards
- Flows
- Permission Sets
Software
Certification
Salesforce PD1
Timeline
SR. IT Manager Salesforce
PVR INOX LTD
11.2022 - Current
Salesforce Business Analyst/Developer
Voyagers Web Solutions
12.2019 - 11.2022
Bachelor of Science - Computer Science
MDU
05.2010 - 08.2014
Salesforce PD1
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