Rohit Kumar
Delhi
Summary
Dynamic Team Leader with a proven track record at TeleMinds Infotech, excelling in team building and budget management. Successfully enhanced productivity through strategic operational improvements and effective employee training. Recognized for driving sales growth and delivering exceptional customer service, fostering a motivated and high-performing team environment.
Overview
4
4
years of professional experience
Work History
Team Leader
mind loop solutions
Pune
11.2024 - Current
- Suggested various operational strategies to increase productivity.
- Developed strategies to increase productivity and efficiency of the team.
- Proposed or approved modifications to project plans.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Created and managed budgets for travel, training, and team-building activities.
- Delegated work to staff, setting priorities and goals.
Team Leader
ample links
New Delhi
05.2024 - 08.2024
- Owned CRM platform and built and standardized business reporting for strategic analysis and internal business review.
- Delivered consistent one-on-one and group training sessions to help professionals improve skills and selling techniques.
- Motivated sales professionals by delivering positive reinforcement and constructive feedback.
- Supported sales team members to drive growth and development.
- Provided daily direction and guidance to team members in Sales Operations.
Team Leader
teleminds infotech pvt ltd
New Delhi
01.2024 - 05.2024
- Assisted with recruitment efforts by interviewing potential candidates and providing input on hiring decisions.
- Participated in regular meetings with senior leadership to provide updates on team progress.
- Created plans to propose solutions to problems related to efficiency, costs or profits.
- Resolved customer complaints in an effective manner while maintaining a high level of customer service.
- Negotiated with vendors and suppliers to secure favorable terms and improve bottom-line results.
- Monitored operations and reviewed records and metrics to understand company performance.
- Facilitated training sessions for new employees on company policies and procedures.
- Motivated team members through recognition programs and performance-based incentives.
Senior Sales Executive
teleminds infotech pvt ltd
New Delhi
03.2023 - 05.2024
- Prepared and submitted sales reports and expense reports on a regular and timely basis.
- Sourced new sales opportunities through inbound lead follow-up.
- Identified customer needs by asking questions and advising on best solutions.
- Conducted market research to identify selling possibilities and evaluate customer needs.
- Adjusted sales techniques based on interactions and feedback from customers and peers.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
Customer Care Executive
sahaj infotech pvt ltd delhi
Delhi
02.2021 - 03.2023
- Produced thorough, accurate and timely reports of project activities.
- Tracked customer order statuses using various systems including CRM software.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
Education
High School Diploma -
Vikas Vidyaniketan
Vishakapatnam01-2017
Skills
- Team building
- Employee training
- Budget management
- Sales strategy
- Customer service
- Performance evaluation
Accomplishments
- been awarded best telesales executive award and north india best performer award at teleminds infotect pvt ltd.
- been awarded best team leader award in the year 2023.
- been also awarded for highest sales achiever award 2023.
Timeline
Team Leader
mind loop solutions
11.2024 - Current
Team Leader
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05.2024 - 08.2024
Team Leader
teleminds infotech pvt ltd
01.2024 - 05.2024
Senior Sales Executive
teleminds infotech pvt ltd
03.2023 - 05.2024
Customer Care Executive
sahaj infotech pvt ltd delhi
02.2021 - 03.2023
High School Diploma -
Vikas Vidyaniketan
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