ROHIT KUMAR
Palam
Summary
Dynamic Payment Gateway Executive at HDFC Bank, recognized for resolving complex payment issues and training merchants in effective transaction management. Proven ability to enhance client satisfaction and operational efficiency through strategic problem-solving and content research. Committed to delivering exceptional service and building strong client relationships.
Overview
7
7
years of professional experience
Work History
Payment Gateway Executive
HDFC BANK
New Delhi
11.2022 - Current
- Resolve my query over email regarding payment-related issues, manual refund-related issues, GST-related issues, activation-deactivation-related issues, transaction issues that they face while reconciliation, and many more issues.
- Visit the merchant location to provide training on the payment gateway and guide them on how to use the dashboard, process transactions, handle refunds, perform reconciliation, and many more topics they want to know about regarding HDFC Payment Gateway.
Associate
DELHIVERY LOGISTICS LIMITED
Gurugram
03.2022 - 07.2022
- Ensured availability of necessary items like Flex boards, signage, and stationery in warehouse.
- Facilitated contract discussions with landlords in northern territory.
Payment Gateway Executive
HDFC BANK
09.2019 - 03.2022
- Resolve ME query over mail regarding payment related Issue, Manual Refund related issue, GST related issue, Activation-Deactivation related issue, and many more issues.
- Visit Merchant location to provide training of payment gateway related if they face any difficulty.
HDFC BANK MERCHANT SERVICES
02.2018 - 09.2018
- Resolving Merchant query over call regarding swipe machine of HDFC bank, if Merchant face any issue in HDFC card machine then we arrange visit of service engineer at their location to resolve their issue.
Education
BA - HINDI (HONOURS)
Delhi University
01.2017
Intermediate -
CBSE Board
Delhi01.2014
High School -
CBSE Board
01.2012
Skills
- Content research
- Browsing
- Experienced in operating Windows systems
- Wellness-oriented attitude
- Optimistic mindset
Languages
- English
- Hindi
Hobbies and Interests
- Gyming
- Fitness insane
- Listening to Music
- Net Surfing for update knowledge in the concern field
- Travelling
- Cycling
Disclaimer
I hereby declare that all the details furnished above are true to the best of my knowledge.
Skills
Highly motivated to work as a team, Effective communication skill, Adjustable to any environment, Patience, Positive nature, Searching Content, Browsing, Mail, Basic windows operation
Personal Information
- Father's Name: SH. RAKESH KUMAR
- Date of Birth: 10/04/95
- Gender: Male
- Nationality: Indian
- Marital Status: Single
Accomplishments
- Regional Level Boxer.
- NCC Cadet.
- Event Photographer.
Timeline
Payment Gateway Executive
HDFC BANK
11.2022 - Current
Associate
DELHIVERY LOGISTICS LIMITED
03.2022 - 07.2022
Payment Gateway Executive
HDFC BANK
09.2019 - 03.2022
HDFC BANK MERCHANT SERVICES
02.2018 - 09.2018
BA - HINDI (HONOURS)
Delhi University
Intermediate -
CBSE Board
High School -
CBSE Board
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