Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Rohit Kumar

Noida

Summary

Dynamic customer service expert with a proven track record at REALME INDIA, excelling in software troubleshooting and technical support. Adept at resolving complex issues with strong problem-solving abilities and effective communication, consistently achieving high customer satisfaction. Passionate about enhancing user experiences through collaborative teamwork and continuous learning.

Overview

2
2
years of professional experience

Work History

CSE

REALME INDIA
NOIDA
01.2025 - 06.2025
  • Provided real-time technical assistance to customers via chat, ensuring quick resolution of software-related issues on Realme devices.
  • Delivered end-to-end troubleshooting support for mobile software glitches, app crashes, system errors, and firmware updates.
  • Guided customers through systematic troubleshooting steps to identify and resolve issues efficiently.
  • Maintained high levels of customer satisfaction through clear communication, empathy, and prompt problem resolution.

CSE

TECH MAHINDRA
NOIDA SECTOR 63
11.2023 - 08.2024
  • Enhanced customer satisfaction through effective problem resolution utilizing knowledgeable and friendly service
  • Maintained updated knowledge through continuing education and advanced training.
  • Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.

Education

Bachelor of Computer Applications - C.s

Maulana Adul Kalam University
Kolkata
11-2024

Intermediate Certificate -

Intermediate
Dhanbad
08-2021

Skills

  • Software troubleshooting
  • Customer service
  • Technical support
  • Problem-solving
  • System maintenance
  • Communication skills
  • Team collaboration

Languages

Hindi
First Language
English
Upper Intermediate (B2)
B2

Timeline

CSE

REALME INDIA
01.2025 - 06.2025

CSE

TECH MAHINDRA
11.2023 - 08.2024

Bachelor of Computer Applications - C.s

Maulana Adul Kalam University

Intermediate Certificate -

Intermediate
Rohit Kumar