Rohit Kumar
Hyderabad
Summary
Highly motivated and results-oriented team leader with over six years of experience in leading cross-functional teams to achieve ambitious goals, a proven ability to drive project success, improve team performance, and foster a collaborative and high-performing environment. Consistently surpassed performance targets by leading teams to meet key KPIs on time, skilled in problem-solving, conflict resolution, and inspiring team members to reach their full potential, seeking a challenging team leader position to apply my leadership experience and strategic skills in contributing to the success of a forward-thinking organization
Overview
8
8
years of professional experience
Work History
Team Lead
Webfurther Pvt. Ltd.
12.2023 - 09.2025
- Leading and Guiding the Team: Providing direction and guidance to team members to achieve organizational goals. Motivating and inspiring the team to perform at their best. Fostering a collaborative and positive team environment.
- Content Moderation: Reviewing user-generated content, images, and user profiles. Managing the site and tracking potential scams or banned users. Monitoring and filtering user-generated content submitted to a website. Pre-moderating content for final display on the website. Blocking unwanted posts and illicit material.
- Workflow Management: Assigning duties to team members and monitoring their performance. Ensuring efficient workflow and meeting production standards. Tracking progress and identifying potential issues.
- Team Management: Training and mentoring team members to enhance their skills. Providing feedback and support to team members. Managing team performance and addressing any issues.
- Communication and Collaboration: Communicating effectively with team members and stakeholders. Collaborating with cross-functional teams to align development with business goals.
- Staying Updated: Staying updated with emerging technologies and incorporating them into projects.
Team Lead Operations - Non-Voice Process
Square BPO Services Pvt. Ltd.
02.2022 - 12.2023
- Performance Management: Set team goals, monitor performance, conduct regular evaluations, and provide constructive feedback.
- Training & Development: Identify training needs, develop and deliver training programs, and mentor team members.
- Scheduling & Resource Allocation: Create and manage team schedules, ensure adequate staffing levels, and allocate resources effectively.
- Conflict Resolution: Address and resolve conflicts within the team, ensuring a positive and productive work environment.
- Motivation & Engagement: Foster a positive and engaging team culture, motivating team members to achieve their best.
- Communication: Maintain clear and consistent communication with team members, providing updates and addressing concerns.
- Customer Issue Resolution: Oversee the resolution of customer issues, ensuring timely and accurate responses.
- Quality Assurance: Monitor email quality and ensure adherence to company standards and best practices.
- Process Improvement: Identify areas for process improvement, suggesting and implementing changes to enhance efficiency and customer satisfaction.
- Data Analysis & Reporting: Analyze email data, identify trends, and generate reports to track performance and identify areas for improvement.
- Escalation Management: Manage escalated issues, ensuring they are handled effectively and efficiently.
- Stay up-to-date: with industry best practices and company policies.
- Collaborate: with other departments to ensure seamless operations.
- Contribute: to the overall success of the Square BPO Services team.
Team Lead
Reliance Telecom Limited
02.2021 - 02.2022
- Performance Management: Drive team performance and ensure achievement of business objectives. Set clear goals and expectations for team members. Monitor and track team performance against targets. Identify areas for improvement and implement strategies to enhance performance.
- Customer Focus: Handle customer issues and ensure customer satisfaction. Manage customer interactions and maintain positive relationships. Provide on-ground sales support to sales teams.
- Team Leadership: Coach and mentor team members to improve skills and performance. Motivate and inspire the team to achieve goals. Manage team schedules and ensure adequate coverage. Address team issues and conflicts effectively.
Team Lead
Conneqt Business Solutions Limited
06.2017 - 12.2020
- Performance Management: Conduct regular performance reviews, provide constructive feedback, and address performance issues.
- Team Motivation: Inspire and motivate team members to achieve their best, fostering a positive and collaborative work environment.
- Training and Development: Identify training needs and develop programs to enhance team skills and knowledge.
- Delegation and Empowerment: Delegate tasks effectively, empowering team members to take ownership and responsibility.
- Communication: Maintain clear and consistent communication within the team and with other departments.
- Problem-Solving: Address issues and conflicts within the team in a timely and effective manner.
Education
B.Sc. - Statistics
Osmania University
04.2017
Skills
- MS Excel
- Google Sheets
- Google Forms
- Google Slides
- ICRM Tool
- Siebel Tool
- DT Tool
- Easy Access Tool
- Spectrum Tool
- Kapture Tool
- Fresh Desk Tool
- Content moderation
- Data analysis
- Workflow management
- Team management
- Process improvement
- Customer service
- Conflict resolution
- Performance management
- Employee training
- Team building
- Motivational leadership
- Collaboration skills
- Client communication
- Loss prevention
- Complaint resolution
- Quality control
- Task delegation
- Safety
- Onboarding and orientation
Websites
Languages
English
Hindi
Telugu
Notable Attainments
- Awarded Best Employee of the Month, 2017-09-01
- Awarded Best Employee of the Month, 2018-08-01
- Recognized with the League of Excellence for being the top performer, 2018-07-01 to 2018-09-30
- Successfully resolved 90% of escalated complaints
- Awarded Best Team Lead for the year 2023-2024
- Handled senior management escalations, and ensured customer satisfaction
Hobbies and Interests
- Playing Cricket
- Travelling
- Trekking
- Swimming
Disclaimer
I hereby declare that the details provided above are true to the best of my knowledge and belief.
Timeline
Team Lead
Webfurther Pvt. Ltd.
12.2023 - 09.2025
Team Lead Operations - Non-Voice Process
Square BPO Services Pvt. Ltd.
02.2022 - 12.2023
Team Lead
Reliance Telecom Limited
02.2021 - 02.2022
Team Lead
Conneqt Business Solutions Limited
06.2017 - 12.2020
B.Sc. - Statistics
Osmania University