Rohit Kumar

• Lead Data Engineer team and Software Developers in Invoicing; own Data Engineering deliverables: QA for Charges, invoice generation, and network event data (e.g. Verizon, T-Mobile) for the Comcast project—validation and data-quality checks across billing pipelines.
• Collaborated with cross-functional teams to develop seamless integration solutions for various systems; designed scalable architectures to support business growth.
• Enhanced user experience by incorporating end-user feedback into application improvements; delivered projects on time and within budget through effective resource management and task prioritization.
• Application support: real-time production resolution, proactive monitoring, incident management and RCA for critical/high-severity tickets; US and APAC client interface; SLA adherence; lead 4 support analysts; coordinate with Dev, QA, and Infra for CRs and deployments.

• Served as the bridge between Comcast Xfinity Mobile and Amdocs: supported Comcast on the Amdocs Invoicing product—requirements, integration, and delivery alignment between client and platform.
• Amdocs Billing & Invoicing, Telecom BSS/OSS; L2/L3, Production Support, ITIL, RCA, Change Management, SLA; Remedy/ServiceNow/Jira, Control-M/Autosys.
• Technical: SQL/PL-SQL (Oracle), Unix/Shell, WebLogic/Tomcat, performance tuning. Led 4-member team; US & APAC onshore-offshore; Tier-1 invoicing support; reduced incidents; mentored engineers.

• Developed, designed, and enhanced Singleview Billing using EPM and REST APIs in Agile.
• Partner B2B/B2C Billing: Partner onboarding; integration with Salesforce/Velocity-Single (WebMethods), SAP Finance; syncing Partner business rules to Singleview for Multichoice South Africa.
• Designed UTP/UTR documents and Code Review reports; hands-on in GL; mentored developers and testers.
• Multi-instance setup for high availability and failover in Singleview; shell scripts for automation; SQL and Sybase for DB work.

L3 Billing Application Team: Designed and delivered solutions in Telecom BSS—Billing, Account Receivable (AR), General Ledger (GL), Collections, and Payment processing/settlement for Telecom and Cable service providers.

Contributed to Amdocs Ensemble Billing: design, development, modification, and L2 support across the application stack; delivered Change Requests (CRs) in Agile; triaged and resolved production issues.

Automated development and database workflows using shell scripting, SQL, and Sybase; reduced manual effort and improved reliability of billing and settlement pipelines.