Rohit Kumar
Application Support Engineer | SQL | Snowflake
Jamshedpur,JH
Summary
Results-driven Data Engineer with nearly 3.1 years of experience in SQL development, Snowflake, and data operations. Skilled in developing and optimizing SQL queries, performing data validation, and supporting ETL workflows to ensure data accuracy and reliability. Experienced in troubleshooting complex data issues, managing large datasets, and delivering high-quality solutions in fast-paced production environments. Strong analytical and problem-solving abilities with a focus on data quality, process improvement, and operational excellence. Passionate about leveraging modern data engineering technologies to build scalable and efficient data solutions that support business objectives.
Overview
3
3
years of professional experience
Work History
Database Administrator / Application Support Engineer
Digitide Solutions Limited
05.2023 - Current
- Developed and optimized 50+ SQL queries for data extraction, validation, and reporting requirements.
- Managed and monitored Snowflake databases to ensure data accuracy, consistency, and availability.
- Supported daily ETL processes by validating data loads, and resolving data-related issues.
- Performed data quality checks, reconciliation activities, and data validation across multiple datasets.
- Resolved 400+ ServiceNow incidents and support tickets while maintaining SLA compliance.
- Conducted Root Cause Analysis (RCA) for production issues, and implemented corrective actions.
- Monitored daily operational workflows, and ensured timely issue resolution.
- Collaborated with business and technical teams to troubleshoot data discrepancies.
- Generated reports and performed data analysis using SQL and Microsoft Excel.
- Maintained support documentation and incident resolution records.
- Provided production support for business-critical data applications and reporting systems.
- Contributed to process improvements that enhanced operational efficiency and supported performance.
Education
B.Tech - Mechanical Engineering
Rvs College of Engineering And Technology
Jamshedpur 05-2023
Skills
SQL (Advanced)
Snowflake
Data Warehousing
ETL Process Support
Data Quality Assurance & Data Validation
Database Query Optimization
ServiceNow
Incident Management
Ticket Handling & Resolution
Root Cause Analysis (RCA)
SLA Monitoring & Reporting
Production / Operational Support
Advanced Microsoft Excel
Reporting & Analytics
Project
Enterprise Data Warehouse Support & Reporting
Responsibilities- Monitored daily ETL jobs and ensured successful data ingestion into Snowflake.
- Developed and optimized SQL queries for reporting and data validation requirements.
- Performed data quality checks to identify missing, duplicate, and inconsistent records.
- Investigated production issues and resolved incidents through ServiceNow ticket management.
- Conducted root cause analysis (RCA) for data failures and reporting discrepancies.
- Supported business users by troubleshooting data-related issues and providing timely resolutions.
- Monitored SLA compliance and ensured support requests were addressed within agreed timelines.
- Generated operational and analytical reports using SQL and Excel.
- Collaborated with development and business teams to resolve data warehouse issues.
- Maintained documentation for incidents, resolutions, and support procedures.
- SQL
- Snowflake
- ServiceNow
- Microsoft Excel
- Data Warehousing
- ETL Support
Key Achievements
- Improved SQL query performance, reducing report generation time.
- Successfully resolved critical production incidents while maintaining SLA commitments.
- Enhanced data validation processes, improving overall data quality and reliability.
Timeline
Database Administrator / Application Support Engineer
Digitide Solutions Limited
05.2023 - Current
B.Tech - Mechanical Engineering
Rvs College of Engineering And Technology