Rohit Varshney
Operations Manager
Delhi,New Delhi
Summary
Experienced professional with over a decade of cross-functional experience in project management, and business operations across IT and F&B industries. Skilled in complex process design and team management. Committed to contributing to client business growth and success.
Overview
10
10
years of professional experience
4
4
Certifications
Work History
OPERATIONS MANAGER
Adaan Digital Solutions
Delhi
2021.04 - 2024.06
- Oversaw successful execution of digital marketing, tech, and SaaS fulfillment projects, managing resources, timelines, and deliverables while achieving 15% decrease in project costs and 10% increase in profitability
- Developed detailed project budgets, including resource allocations and contingency planning, quality assurance, resulting in average 15% decrease in project costs and 10% increase in project profitability
- Conducted regular scope management meetings with all stakeholders, ensuring that project scope was clearly defined and agreed upon, resulting in average 10% decrease in scope creep
- Led hiring, onboarding and training of new hires to fulfill business requirements
- Led Agile ceremonies such as sprint planning, daily stand-ups,sprint reviews, and retrospectives, resulting in average 30% increase in project efficiency and 25% increase in team collaboration
- Maintained average 95% satisfaction rate among clients by ensuring regular communication, enabling transparency, regular reporting, and addressing their concerns promptly
- Facilitated smooth collaboration between departments through clear communication channels
- Implemented process improvement to shape organizational culture, optimize procedures for higher efficiency and help company evolve and grow
OPERATIONS MANAGER
INNERCHEF
Mumbai
11.2017 - 11.2019
- Led launch of 14 cloud kitchens, implemented standardized framework that boosted efficiency by 20%, and streamlined processes for 15% improvement in data accuracy
- Collaborated with finance to manage budgets, achieved 25% cost savings through control measures, and implemented robust financial reporting systems
- Oversaw food safety compliance across all kitchens, and established reliable network of 50+ vendors
- Developed new reporting system, providing valuable insights that informed strategic corporate decisions
- Introduced new methods, practices, and systems to reduce turnaround time.
ZONAL MANAGER
BOX8
Mumbai
10.2015 - 05.2016
- Managed PnL of Mumbai region and contributed 10% to company's revenue
- Improved delivery time by 18% by implementing actionable from past data
- Reduced employee churn ratio by 20% within 4 months by implementing employee retention programs.
SOFTWARE ANALYST
Accenture
Bangalore
08.2011 - 08.2015
- Translate stakeholder requirements into over 10 different tangible deliverables such as functional specifications, user cases, user stories, workflow/process diagrams, data flow/data model diagrams
- Lead development team to establish client's ERP system, identifying 15% in cost savings and 10% additional revenue
- Designed, developed and integrated software solutions based on business requirements and objectives
Education
EXECUTIVE PROGRAM - GLOBAL BUSINESS MANAGEMENT -
IIM - CALCUTTA
Calcutta 01.2020 - 04.2021
BACHELOR OF TECHNOLOGY PETROLEUM STUDIES -
ALIGARH MUSLIM UNIVERSITY
Aligarh 01.2007 - 04.2011
Skills
Business operations
Stakeholder management
Process management
Budgeting and benchmarking
Revenue growth
SLA management
Customer Service
Compliance management
Data analysis
Risk management
Launching new operations
Supply chain management
Cross-functional collaboration
Agile methodologies
Last mile operations
Technical skills in Asana, JIRA, Trello, Shopify, WooCommerce, and Magento
Problem solving
Project Management
Certification
Project Management Professional (PMP)