Customer Care Executive
Teleperformance Global Business Private Limited
Mohali
04.2024 - 07.2024
Rohit Kumar Thakur
Zirakpur
Summary
Dedicated Customer Service Professional with over 2 years of experience in customer service and sales, consistently exceeding performance goals. Demonstrates exceptional organizational skills and a persuasive communication style, effectively addressing billing issues and enhancing customer satisfaction. Proven track record in office management and public relations, contributing to a positive company image. Seeking to leverage expertise in a dynamic environment that fosters growth and innovation.
Overview
Work History
Customer Care Professional
- Deliver extraordinary customer care by responding to questions concerning customer accounts, including billing, services, cancellations, and fraud
- Collect payments, set up payment arrangements, and provide credit, when necessary
- Resolve product or service inquiries by asking probing questions, determining the cause of the issue; selecting and articulating the best solution to drive brand advocacy
- Grow and nurture customer relationships on every interaction that results in measurable Customer value
- Document necessary account information and offer custom solutions that benefit the customer
- Deliver extraordinary results measured by customer satisfaction, effectiveness, efficiency and quality
Customer Service/Tech Support Specialist
- Handled customer questions, complaints, and billing inquiries with courtesy and professionalism to resolve customer issues with one call resolution
- Offered alternative solutions where appropriate with the objective of retaining customer's business
- Handled business transactions in connection with activation of new customer accounts including payments, plan changes and creation of technical and billing cases
- Communicated with customers using multiple web-based tools
- Made financial decisions to protect/collect revenues and adjust customer accounts
- Assisted in training new employees
- Performed manager relief duties
Education
Bachelor's - Commerce
SGGS College
Chandigarh, Chandigarh04.2015
Skills
- Administration and management
- Judgement and decision making
- Customer and personal service
- Communications and social media
- Troubleshooting
- CRM software proficiency
- Quality assurance
Languages
English, Fluent
Timeline
Customer Care Executive
Teleperformance Global Business Private Limited
04.2024 - 07.2024
Customer Care Professional
Customer Service/Tech Support Specialist
Bachelor's - Commerce
SGGS College
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