Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Rohit Mahto

Fraud Specialist
Mumbai,MH

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
3
3
Languages

Work History

Fraud Specialist

J.P. Morgan Chase & Co.
Mumbai
03.2023 - Current
  • The Core Job Responsibility is to handle Customer queries and help them Dispute Fraudulent and Non-Fraud Transaction on their Account.
  • Worked on RCA For First Call Resolution Data at Site Level to help and improve the Process for the LOB
  • As part of the Process Improvement Team, also ensuring to go through new Process changes and help Team Members to adhere to the changes, as well as helping others with their queries everyday.
  • Good working Knowledge of Online and Wire Transactions
  • Working as a SME for the New Hires and helping them with the process as well and Coaching them to meet the expected goals

Mortgage Specialist

SitusAMC
Mumbai
12.2020 - 03.2023
  • Evaluated pay stubs, credit history, tax information and bank statements for financial status.
  • Remained updated with latest information related to mortgage products and services being offered.
  • Analyzed loan applications and credit reports to determine loan eligibility and risk level.
  • Reviewed loan files and updated to match current standards.
  • Communicated with clients, processing teams and other third parties to achieve prompt loan closings.
  • Worked at Business Level with the Underwriting Team to ensure the Applications are Processed with utmost Accuracy

Debt Manager

ICICI Bank
Tiruppur
10.2019 - 12.2020
  • Handled Portfolio of around 100 Million Rupees & around 1500 Delinquent account every month for 3 different Cities in Tamilnadu (Coimbatore, Tiruppur & Salem)
  • Worked with Managed 9 different Collection Agencies with around 40 Field Collection Agent to ensure and reach 10% Collection Goal every month.
  • Evaluated credit reports to uncover problems and develop strategies for consolidating and reducing client debt.
  • Developed and maintained courteous and effective working relationships.

Senior Customer Service Representative

Firstsource Solutions
Mumbai
12.2016 - 04.2018
  • Resolved concerns with products or services to help with retention and drive sales.
  • Researched and rapidly resolved client conflicts to maintain key accounts.
  • Informed customers of product, price and policy changes to educate on issues and resolve concerns.
  • Trained and directed new employees in call script use, conflict resolution, and data entry practices to boost customer satisfaction ratings.

Education

Post Graduate Diploma - Banking & Finance

Manipal Academy Of Higher Education
Bengaluru
02.2019 - 02.2020

Bachelor of Science - Information Technology

Valia C.L. College of BSC (IT) & B.M.S
Mumbai
08.2013 - 06.2016

Skills

Transaction Monitoring

Data Analysis

Trend Analysis

Loss Mitigation

Financial Analysis

Verbal and written communication

Fraud Detection

Teamwork and Collaboration

Problem-Solving

Time management abilities

Proficient with Microsoft Excel, Word, PowerPoint & Outlook

Certification

NISM Certificate For Depository & Mutual Funds

Timeline

Fraud Specialist

J.P. Morgan Chase & Co.
03.2023 - Current

Mortgage Specialist

SitusAMC
12.2020 - 03.2023

Debt Manager

ICICI Bank
10.2019 - 12.2020

Post Graduate Diploma - Banking & Finance

Manipal Academy Of Higher Education
02.2019 - 02.2020

Senior Customer Service Representative

Firstsource Solutions
12.2016 - 04.2018

Bachelor of Science - Information Technology

Valia C.L. College of BSC (IT) & B.M.S
08.2013 - 06.2016

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Rohit MahtoFraud Specialist