Hi, I’m
Rohit Makkar
Retail Manager
MEERUT
Summary
Dynamic retail professional with proven success at Shri Om Narayan Departmental Store, excelling in sales growth and customer service. Skilled in staff management and inventory control, I consistently exceeded sales goals while fostering a collaborative team environment. Highly motivated to drive performance and enhance operational efficiency through strategic planning and effective training initiatives.
Overview
15
years of professional experience
Work History
Shri Om Narayan Departmental Store
Retail Store Manager
08.2018 - Current
Job overview
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Optimized store displays and appearance via strategic merchandising.
- Completed routine store inventories.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Optimized inventory management with regular audits, forecasting demands, and adjusting orders accordingly.
- Managed store organization, maintenance, and purchasing functions.
- Collaborated with upper management to develop strategic plans for store growth and expansion.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Ensured compliance with company policies and local regulations regarding safety standards, licensing requirements, staff conduct in-store procedures.
- Submitted orders for new inventory.
- Continuously assessed store layout to optimize product placement for enhanced visibility and impulse purchases from customers.
- Developed strong vendor relationships to ensure timely delivery of products while negotiating favorable terms for payments or discounts on bulk purchases.
- Coordinated staff training sessions on new products sales techniques ensuring team members well-versed equipped effectively sell merchandise meet customer needs.
- Managed all aspects of budgeting for the retail location including labor costs, expenses control, revenue tracking.
- Implemented new promotional campaigns that effectively drove foot traffic into the store during seasonal events or product launches.
- Managed inventory control, cash control, and store opening and closing procedures.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Assisted with hiring, training and mentoring new staff members.
Vodafone Idea Limited
Channel Sales Manager
03.2014 - 08.2018
Job overview
- Enhanced partner relationships by providing regular training and support on products, services, and sales techniques.
- Developed customized sales plans for each channel partner, driving increased revenue.
- Maintained strong relationships with industry experts to stay informed about emerging trends and competitors'' strategies in the marketplace.
- Streamlined communication between company and channel partners, ensuring alignment of goals and objectives.
- Improved business processes to increase productivity and align channel sales department with organization.
- Increased channel partner sales by developing and implementing effective strategies.
- Coordinated cross-functional teams to ensure timely delivery of products and services to channel partners.
- Identified opportunities for growth within existing accounts by analyzing data on customer needs, preferences, and behaviors.
- Managed a diverse portfolio of channel partners to maximize profitability and minimize risk.
- Expanded company''s market reach through identifying and recruiting strategic channel partners.
- Established clear expectations for performance within the Channel Sales Manager role, fostering accountability among team members.
- Implemented systems and procedures to increase sales.
- Resolved problems with high-profile customers to maintain relationships and increase return customer base.
- Increased profit margins by effectively controlling budget and overhead and optimizing product turns.
- Compiled and analyzed data to determine approaches to improve sales and performance.
- Communicated product quality and market comparisons by creating sales presentations.
Mcdonalds Australia
Shift Supervisor
01.2010 - 01.2014
Job overview
- Ensured smooth operations during peak hours by effectively managing resources and staff allocation.
- Trained new employees and delegated daily tasks and responsibilities.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Maintained workplace safety by enforcing strict adherence to company policies and industry regulations.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Completed store opening and closing procedures and balanced tills.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Improved customer satisfaction rates with consistent quality checks and timely resolution of complaints.
- Enhanced team productivity by implementing efficient shift scheduling and task delegation.
- Responded to and resolved customer questions and concerns.
- Conducted routine inspections to check quality and compliance with established specifications.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Increased sales performance through effective upselling techniques and staff training initiatives.
- Managed inventory and ordered supplies to keep location well stocked with necessary supplies.
Education
Swami Vivekanand Subharti UniversityMeerut
Bachelor Of Business Administration
12.2018
Cambridge International CollegePerth, Australia
Diploma Of Interactive Digital Media
09.2011
Skills
Sales leadership
Retail operations
Sales growth
Customer service
Staff management
Problem-solving
Highly motivated
Cost control
Store operations
Stock management
Sales analysis
Retail employee training
Store maintenance
Hiring and training
Store opening and closing
Language fluency
Friendly and outgoing
Profit and loss management
Shrinkage control
Accurate money handling
Staff recruitment
Timeline
Retail Store Manager
Shri Om Narayan Departmental Store
08.2018 - Current
Channel Sales Manager
Vodafone Idea Limited
03.2014 - 08.2018
Shift Supervisor
Mcdonalds Australia
01.2010 - 01.2014
Swami Vivekanand Subharti University
Bachelor Of Business Administration
Cambridge International College
Diploma Of Interactive Digital Media