ROHIT MANGLE
Pune
Summary
Proven to excel in customer service, I have a history of enhancing passenger experiences at Go First Airlines & Mumbai Airport Lounge Service by delivering personalized, high-quality service. Skilled in handling VIP passengers and resolving concerns efficiently, my interpersonal abilities and attention to detail have consistently improved customer satisfaction. My expertise also extends to ensuring safety compliance, showcasing a blend of hard and soft skills.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Receptionist
Mumbai Airport Lounge Service
Mumbai
02.2024 - Current
- Greeted visitors and provided them with assistance.
- Provided customer service to travelers in the form of answering questions, resolving complaints, and providing directions.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
- Performed daily opening and closing procedures in accordance with company standards.
Customer Service
Go First Airlines
Mumbai
06.2023 - 01.2024
- Built and maintained productive relationships with employees.
- Monitored airport security checkpoints to ensure compliance with safety regulations.
- Coordinated with airlines regarding flight schedules and other travel-related issues.
- Delivered exceptional service to every customer through active engagement, effective listening and well-developed interpersonal skills.
Education
High School Diploma -
Savitribai Pune University
Pune06-2021
High School Diploma -
Aptech Hospilality Aviation Academy
MumbaiSkills
- Delivering personalized, high-quality service to passengers
- Handling VIP and premium passengers with professionalism and attention to detail
- Addressing and resolving passenger concerns or complaints quickly and effectively
- Handling VIP and premium passengers with professionalism and attention to detail
- Addressing and resolving passenger concerns or complaints quickly and effectively
Certification
Diploma In Aviation
Diploma In Hospitality
Diploma In Tourism And Travels
Accomplishments
- Maharashtra District Football Championship
- Wester Indian Football Championship
Languages
Hindi
First Language
English
Proficient (C2)
C2
Telugu
Proficient (C2)
C2
Marathi
Proficient (C2)
C2
Timeline
Receptionist
Mumbai Airport Lounge Service
02.2024 - Current
Customer Service
Go First Airlines
06.2023 - 01.2024
Diploma In Aviation
Diploma In Hospitality
Diploma In Tourism And Travels
High School Diploma -
Savitribai Pune University
High School Diploma -
Aptech Hospilality Aviation Academy
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