Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Education
Timeline
Generic
Rohit  Mehra

Rohit Mehra

4C Cosmos Springs Angel GB Road Ovala Naka Thane West Next to vaibhav Gardern

Summary

Dynamic Customer Support Engineer with extensive experience at Innoworq, excelling in server and storage management. Proven track record in optimizing VMware environments and implementing robust backup strategies. A strong team player with exceptional problem-solving skills, I consistently enhance operational efficiency and ensure compliance with security standards.

Overview

14
14
years of professional experience
1
1
Certification

Work History

Customer Support Engineer

Innoworq
THANE
06.2024 - 01.2025
  • Server & Storage Management (HPE, IBM, Oracle): Extensive experience in handling and managing HPE servers and storage systems, IBM, and Oracle servers. Responsibilities include installation, configuration, maintenance, and troubleshooting of physical and virtual server environments, ensuring optimal performance and uptime.
  • VMware Configuration & Management: Expertise in configuring and managing VMware environments, including vSphere setup, virtual machine deployment, and resource management. Proficient in vCenter, vMotion, DRS, and other virtualization technologies to ensure efficient resource allocation and high availability.
  • Storage Solutions: Managed HPE storage arrays, configuring SAN/NAS systems for data storage, ensuring scalability and performance. Experience in optimizing storage configurations and performing upgrades and migrations without downtime.
  • Backup and Disaster Recovery: Implemented and managed backup strategies across HPE and IBM servers using various backup solutions to ensure data protection and quick recovery. Established disaster recovery processes to minimize data loss and downtime.
  • System Monitoring & Maintenance: Proactively monitored server and storage performance using enterprise-level tools, identifying and resolving potential issues before they impact business operations. Conducted regular system audits, firmware updates, and patch management.
  • Security and Compliance: Ensured that server configurations complied with organizational security policies and industry standards. Regularly applied security patches and updates to mitigate risks.

“Customer Support Server Engineer

Aforeserve
Mumbai
10.2023 - 05.2024
  • HPE Server & Storage Management: Skilled in managing and maintaining HPE servers and storage systems, ensuring seamless operations across hardware and storage environments.
  • Issue Identification & Troubleshooting: Experienced in identifying issues related to server hardware and storage systems, including performance bottlenecks, component failures, and system errors. Used diagnostic tools and log analysis to determine root causes.
  • OEM Coordination & Part Replacement: Responsible for logging complaints with OEMs for hardware issues, initiating and tracking part replacements, and coordinating with HPE support for timely resolution. Ensured minimal downtime by overseeing the entire replacement process, including installation and configuration of new parts.
  • System Monitoring & Maintenance: Monitored HPE server and storage performance using various enterprise tools, proactively identifying potential issues before they impact operations.
  • Documentation & Reporting: Maintained detailed records of server and storage issues, replacements, and maintenance activities to ensure compliance with service-level agreements (SLAs) and facilitate continuous system improvements.

IT Executive

Krsnaa Diagnostics Ltd
03.2023 - 08.2023
  • Handling Multiple Systems For lab
  • Planned efficient use of resources to control expenditures.
  • Procured software, hardware and infrastructure required to meet programme demands.
  • Assigned and monitored work of computer-related professionals.
  • Oversaw on-site and off-site teams professionals working on diverse IT projects.
  • Arranged upgrades to hardware and software to maintain technological capabilities.

Sr. IT Executive

I-Four Transformation Pvt. Ltd.
THANE
08.2022 - 08.2023
  • Assigned and monitored work of computer-related professionals.
  • Identified, addressed and either resolved or escalated project issues.
  • Provided professional, reliable desktop, laptop and server support, reducing operational downtime due to system faults.
  • Installed, setup and commissioned servers and hardware to support logistics systems.
  • Handling All types of Support

Support Lead

Tekno Point Pvt Ltd
02.2022 - 08.2022
  • Handled technical difficulties concerning the website and server.

Technical Lead

Cantik Tech Technologies Pvt Ltd
11.2020 - 10.2021
  • Handling Multiple Project of Dominos (HP Server, IBM Server, Lenovo Server) & Team etc
  • Assemble a New computer. • Installatation of xp,vista,windows 7 • Setup of wired LAN. • Printers ,Switch ,Antivirus Installatation • Configuring / Troubleshooting Outlook Express,outlook 2003,2007. • Troubleshooting of Hardware,Software,Network Problems. • Assembling, Installation & Troubleshooting Hardware components.

Sales Support Manager

Eshoppykart
08.2017 - 12.2019
  • Handling Online Ec-commerce business and talking etc.
  • Applied customer credit card payments and worked with credit to resolve payment issues.
  • Increased eCommerce revenue 10-fold in three years.
  • Managed team across Ecommerce administration of 3 websites, front-end development and customer service.
  • Successfully managed 100+ applications including Corning.com, eCommerce, Salesforce.com, Marketo, SharePoint, Intranet
  • Ecommerce : Increased revenue by ~35% Increased profits by more than 300%
  • Directed integration of ecommerce cart, resulting in 30%+ in sales
  • Supervised a team of 4 that maintained operations of Ecommerce platform
  • Co-created HP’s consumer PC-as-a-Service eCommerce subscription business from zero to public launch in < 6 months

SENIORS CUSTOMER SERVICE ASSOCIATE

WNS SR CSA
08.2014 - 12.2014
  • Taking Call of Airtel Platinum process (inbound

CUSTOMER SERVICE ASSOCIATE

FSL CSA
04.2013 - 10.2013
  • Taking Call of Airtel Platinum process (inbound)

Data Entry Administrator

Rachana Silk Mills Pvt Ltd
04.2011 - 07.2012

Facilitate efficient data management as Data Entry Administrator.

  • Assisted other team members with complex data entry tasks as needed.
  • Inputted data into various software programs accurately and efficiently.

Education

Bachelor of Commerce -

SIWS Collage
Mumbai, MH
01-2024

SSC -

St. Josephs High
Mumbai
03-2005

Skills

  • Risk mitigation planning
  • Highly motivated
  • Strong work ethic
  • Technical skills
  • Team player
  • Polite and friendly
  • Team supervision
  • Time management
  • Customer service
  • Problem solving
  • Server management
  • Storage management
  • VMware management
  • Backup strategies
  • Troubleshooting techniques
  • System monitoring
  • Security compliance
  • Project management
  • Technical support

Affiliations

Date of Birth: 08/10/1989

Languages known: English & Hindi

Gender: Male

Marital Status: Married

Certification

  • Certified Information Security and Ethical Hacker (CISEH)
    Certified Web Application Penetration Testing Expert (CWPTE) Checking of VAPT
  • Certified Network Penetration Testing Expert (CNPTE)
  • Certified Microsoft Certified Solution Associate
  • Certified Technical Support Fundamentals
  • Certified Ethical Hacker v12

Education

other

Timeline

Customer Support Engineer

Innoworq
06.2024 - 01.2025

“Customer Support Server Engineer

Aforeserve
10.2023 - 05.2024

IT Executive

Krsnaa Diagnostics Ltd
03.2023 - 08.2023

Sr. IT Executive

I-Four Transformation Pvt. Ltd.
08.2022 - 08.2023

Support Lead

Tekno Point Pvt Ltd
02.2022 - 08.2022

Technical Lead

Cantik Tech Technologies Pvt Ltd
11.2020 - 10.2021

Sales Support Manager

Eshoppykart
08.2017 - 12.2019

SENIORS CUSTOMER SERVICE ASSOCIATE

WNS SR CSA
08.2014 - 12.2014

CUSTOMER SERVICE ASSOCIATE

FSL CSA
04.2013 - 10.2013

Data Entry Administrator

Rachana Silk Mills Pvt Ltd
04.2011 - 07.2012

Bachelor of Commerce -

SIWS Collage

SSC -

St. Josephs High
Rohit Mehra