Rohit Menon
Bangalore
Summary
Dynamic travel professional with a proven track record at Thomas Cook, achieving 120% of annual targets. Expert in revenue management and client consultation, I excel in process optimization and team leadership, driving sales growth while enhancing customer satisfaction through tailored travel solutions. Committed to delivering exceptional service and fostering strong client relationships.
Overview
8
8
years of professional experience
Work History
Assistant Manager
Thomas Cook
Bengaluru, Karnataka
09.2024 - Current
- Achieved 120% of branch annual target for calendar year 2025.
- Assisted in training new staff on company policies and procedures.
- Facilitated communication between departments to improve workflow and collaboration.
- Analyzed customer feedback to identify areas for service improvement.
- Implemented best practices to streamline processes and reduce operational delays.
- Drove business growth by managing branch operations and meeting revenue targets.
- Consulted with clients to assess travel needs and preferences effectively.
- Developed and nurtured client relationships, providing comprehensive product details and pricing.
- Collaborated with marketing team to design impactful promotional activities.
- Hired, trained, and guided team members to enhance sales performance.
- Sold travel insurance and advised clients on necessary travel documentation.
- Maintained accurate records of client bookings and payments.
Senior Travel Consultant
Capture a Trip
Faridabad, Haryana
02.2024 - 07.2024
- Developed personalized travel itineraries for diverse client preferences and budgets.
- Conducted in-depth consultations to understand client travel needs and expectations.
- Researched destinations, accommodations, and activities to enhance travel experiences.
- Collaborated with vendors to secure competitive rates and exclusive offers for clients.
- Provided ongoing support during travel, addressing client inquiries and issues promptly.
- Organized complex itineraries, including flights, transfers, hotels, car hire and excursions.
- Managed online booking systems for airline tickets and hotel reservations.
- Assisted customers in selecting appropriate tours based on their budget and preferences.
Travel Consultant
Pick Your Trail
Gurgaon, Haryana
03.2023 - 01.2024
- Developed personalized itineraries based on unique client travel preferences and requirements.
- Resolved any issues related to travel plans and services.
- Used company tools and systems to complete requests.
- Coordinated bookings with airlines, hotels, and local transport services for seamless experiences.
- Achieved monthly sales targets exceeding 27 lacs through effective client engagement.
- Advised clients on visa, passport, and security requirements to ensure compliance.
- Researched destinations to provide clients with up-to-date travel information.
- Organized trips efficiently for individual, family, and business travelers.
- Updated clients on evolving travel policies to maintain compliance.
- Collaborated with clients to understand specific travel needs and enhance satisfaction.
IT - Application Support
Unity Small Finance Bank Ltd
Mumbai
06.2021 - 02.2023
- Responsible for testing software applications for quality assurance and report bugs / trouble shoot errors.
- Co-ordinate with clients for queries resolution.
- Play key role by partnering closely with business stakeholders to achieve consensus on major project deliverables.
Officer Application Testing
Conneqt Business Solutions (Subsidiary of Tata Capital)
Mumbai
09.2019 - 05.2021
- Document business process requirements and integrate policy guidelines on system for retail loan products.
- Work on improving testing, streamlining product releases and maintaining product quality.
- Closely work with internal stakeholders and product teams to get processes automated.
Customer Care Representative
Fedex
Mumbai
01.2018 - 08.2019
- Manage large volume of customers every day assisting in providing timely solutions to customer queries related to shipment logistics
- Address customer complaints and assist in resolution with in the stipulated TAT
- Ensure completion of defined processes and procedures to meet deadlines, adhering to compliance guidelines.
Education
Bachelors of Commerce - Banking and Insurance Specialization
Model College
Mumbai, Maharashtra01.2017
Skills
- Revenue management
- Client consultation
- Sales performance
- Process optimization
- Travel coordination
- Customer relationship management
- Team leadership
- Staff training
- Problem solving
- Time management
- Sales monitoring
- Sales growth
Hobbies and Interests
- Successfully completed multiple trekking expeditions at locations across the country, and also participated in various social welfare programs
- I represented my college in various intra-college activities, such as sports tournaments and essay writing
- Represented the college in events and cultural activities
- Worked as a travel influencer for two years and traveled across states
- Solo bike traveler ventured into different terrains, and has been part of multiple bike-riding events in the country
- Worked as a community manager at a Zostel in Manali
Languages
English
Proficient (C2)
C2
Hindi
Proficient (C2)
C2
Malayalam
Native
Native
KANNADA
Beginner (A1)
A1
Marathi
Intermediate (B1)
B1
Timeline
Assistant Manager
Thomas Cook
09.2024 - Current
Senior Travel Consultant
Capture a Trip
02.2024 - 07.2024
Travel Consultant
Pick Your Trail
03.2023 - 01.2024
IT - Application Support
Unity Small Finance Bank Ltd
06.2021 - 02.2023
Officer Application Testing
Conneqt Business Solutions (Subsidiary of Tata Capital)
09.2019 - 05.2021
Customer Care Representative
Fedex
01.2018 - 08.2019
Bachelors of Commerce - Banking and Insurance Specialization
Model College