Rohit Mishra

• Administered and configured Salesforce CRM platform to meet business needs, including customizing fields, page layouts, workflows, and validation rules.

• Collaborated with stakeholders to gather requirements, design solutions, and implement enhancements to optimize Salesforce functionality.

• Conducted user training sessions and provided ongoing support to ensure effective utilization of Salesforce features and tools.

• Implemented data management best practices, including data cleansing, deduplication, and data quality monitoring to maintain data integrity.

• Generated custom reports and dashboards to provide insights into sales performance, lead generation, and pipeline management.

• Developed and executed comprehensive test plans and test cases to validate software functionality and identify defects.

• Conducted manual testing across multiple platforms and environments to ensure compatibility and reliability.

• Collaborated with developers and stakeholders to identify and prioritize defects, track resolution progress, and ensure timely delivery of high-quality software.

• Documented test results, reported defects, and provided feedback to improve software quality and performance.