Rohit Mudaliar

Leading the Dangerous Goods Department: Leading and managing the Dangerous Goods Department to ensure full compliance with international regulations.
Collaborating Across Departments: Collaborating with operations, CFS (Container Freight Station), customer service to streamline dangerous goods logistics, and improve overall operational efficiency.
Acting as Regulatory Liaison: Acting as the primary point of contact for regulatory authorities and customers
Enhancing Processes for Efficiency: Enhancing and optimizing business processes to maximize lead conversion, improve sales efficiency, support continuous operational improvements and implementing strategic plans to ensure seamless operations and maintaining performance metrics (KRA/KPI)for prompt issue resolution and strong vendor relationships.

Driving Business Development: Identifying and pursuing new business opportunities, leveraging strategic market insights to drive growth, and increase revenue streams.

Maintaining Client Relationships: Maintaining strong relationships with existing customers, understanding their needs, and providing tailored solutions to encourage repeat business, and ensure satisfaction.
Solving Problems Strategically: Utilized FTS ERP for operational management, and implemented 5S methodology to optimize warehouse processes. Managed inventory proactively to prevent order cancellations due to product unavailability, ensuring continuous customer satisfaction. Solving complex logistics challenges by implementing innovative and proactive solutions, minimizing disruptions, and consistently ensuring safety and compliance standards.

• Processed export orders according to country-specific regulations and requirements.
• Monitored shipments overseas until they reached their destination on time and without damage or loss.
• Analyzed data related to past exports in order to identify potential risks or areas of improvement going forward.
• Researched and resolved export customer complaints quickly and efficiently.
• Communicated effectively with customers via phone, email, and other channels as needed.
• Processed export orders according to country-specific regulations and requirements.