ROHIT NAINWAL
Hotel Operations and Sales Manager
Karanprayag chamoli
Summary
Experienced and dynamic hospitality professional with international exposure and a proven track record of successfully managing multiple Property Management Systems (PMS), including Opera, IDS, and HMS. Seeking a challenging role in the hospitality industry to leverage my expertise and deliver exceptional guest experiences.
A dedicated and results-oriented professional with over 8 years of experience in the hospitality industry. Possess a strong background in hotel management, front office operations, and guest services. Proven ability to lead cross-functional teams, enhance guest satisfaction, and optimize hotel operations.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Operations Manager & Sales Manager
NATUROVILLE AYURVEDA CENTER
06.2021 - Current
- Led and supervised daily operations, ensuring a seamless experience for guests seeking Ayurvedic wellness services.
- Implemented cost-effective measures that resulted in a 10% reduction in operational expenses while maintaining high service quality.
- Played a key role in expanding services and facilities, contributing to a 20% increase in guest satisfaction scores.
- Collaborated with department heads to streamline processes and improve communication, enhancing the overall guest experience.
- Responsible for Corporate and Travel Agent Room Sales for the hotel.
- Update action plans and financial objectives quarterly.
- Identify new markets and business opportunities and increase sales.
- Conducts daily sales calls and arranges site inspection trips to hotels by corporate clients.
- Able to provide Quick and timely responses, immediate communication to the properties, and develop professional long-term business relationships.
- Able to support hotel service and relationship strategy, driving customer loyalty by delivering service excellence throughout each customer experience.
- Work closely with the Revenue Manager to ensure proposed rate negotiations meet the financial needs of the hotels.
- Closely following up on all business leads within a 24-hour response time line to clients.
Operations Manager
AMARA RESTAURANT QATAR
03.2019 - 04.2021
- Managed restaurant operations, overseeing a team of 30+ staff members, and consistently met and exceeded customer service standards.
- Introduced innovative menu changes and promotional strategies, resulting in a 15% increase in revenue.
- Implemented efficient inventory management procedures, reducing food waste by 20%.
- Conducted regular staff training sessions to enhance service quality and ensure a positive dining experience for guests.
Property Manager
TREEBO HOTELS DELHI
11.2017 - 07.2018
- Successfully managed daily operations at the property, ensuring efficient check-in/check-out processes and resolving guest issues promptly.
- Achieved a 10% improvement in room occupancy rates through strategic room allocation and pricing strategies.
- Led a team of 25+ staff members, providing training and support to enhance service quality.
- Implemented rigorous quality control measures, resulting in consistently high guest satisfaction scores.
Front Office Manager
HOTEL MADHUBAN DEHRADUN
03.2017 - 11.2017
- Managed front office operations, overseeing a team of 15+ staff members and ensuring smooth check-in/check-out processes.
- Implemented guest service enhancements, resulting in a 15% increase in guest satisfaction scores.
- Collaborated with the sales and marketing team to develop and execute promotional strategies, contributing to a 10% increase in revenue.
- Conducted staff training sessions to improve guest interaction and problem-solving skills.
Restaurant Manager
BOUTIQUE CAFÉ BAHRAIN
12.2015 - 02.2017
- Oversaw daily restaurant operations, including staff management, customer service, and inventory control.
- Implemented menu changes and innovative promotions, leading to a 20% increase in revenue.
- Ensured a high standard of service quality and maintained a 95% or higher guest satisfaction rating.
- Conducted regular training sessions for the staff to enhance service delivery and customer engagement.
Front Office Executive
Hotel PARK PRIME Haridwar
10.2012 - 09.2015
- Managed front desk operations, including check-in/check-out processes, reservations, and guest inquiries.
- Maintained a high level of guest satisfaction and achieved a 10% increase in RevPAR through efficient room allocation.
- Worked closely with the management team to optimize daily operations and enhance guest experiences.
- Assisted in the training and onboarding of new front office staff members.
F.O.A. at Front Office Department
The Cambay Hotel
01.2012 - 09.2012
- Handled front office tasks, including guest check-ins, reservations, and inquiries, maintaining a high level of efficiency and guest satisfaction.
- Assisted in the implementation of guest service improvements that led to a 15% increase in guest satisfaction scores.
- Collaborated with the team to ensure a smooth check-in/check-out process.
- Gained experience in the front office department, contributing to the overall operational efficiency of the hotel.
Education
BHM -
Techno Global University
01.2011 - 01.2014
Diploma in hospitality management - undefined
IAHM Dehradun
Dehradun, Uttarakhand 01.2010 - 01.2011
12th Standard - undefined
U.A. Board
10th Standard - undefined
U.P. Board
Skills
1 Team leadership
2 Team building
3 Sales strategy development
4 Guest services coordination
5 Service excellence
6 Effective problem resolution
7 Performance evaluation
Accomplishments
- Boost in occupancy rate
- Guest satisfaction milestone
- Cost saving initiatives Leader
- Staff retention improvement
Timeline
Operations Manager & Sales Manager
NATUROVILLE AYURVEDA CENTER
06.2021 - Current
Operations Manager
AMARA RESTAURANT QATAR
03.2019 - 04.2021
Property Manager
TREEBO HOTELS DELHI
11.2017 - 07.2018
Front Office Manager
HOTEL MADHUBAN DEHRADUN
03.2017 - 11.2017
Restaurant Manager
BOUTIQUE CAFÉ BAHRAIN
12.2015 - 02.2017
Front Office Executive
Hotel PARK PRIME Haridwar
10.2012 - 09.2015
F.O.A. at Front Office Department
The Cambay Hotel
01.2012 - 09.2012
BHM -
Techno Global University
01.2011 - 01.2014
Diploma in hospitality management - undefined
IAHM Dehradun
01.2010 - 01.2011
12th Standard - undefined
U.A. Board
10th Standard - undefined
U.P. Board