Rohit Nair
Content Designer
Bengaluru
Summary
I'm a content-focused product designer with over 12 years of experience. I love delving into customer problems and having meaningful conversations about their goals. It's not just about the copy—it's about crafting captivating stories inspired by customer experiences.
Overview
10
10
years of professional experience
Work History
Senior Content Designer
Intuit
04.2021 - Current
- Partner closely with interaction and visual designers, product managers, and engineers to create easy-to-use products.
- Research and brainstorm customer problems to simplify the product experience and create bigger impact.
- Craft UI text, in-product messages, emails, and more for QuickBooks Online Payroll
- Briefly led a team of contractor Content Designers in QuickBooks Desktop
- Worked with QuickBooks style council to brainstorm, understand and help update the efficacy of the voice and tone system.
Manager, UX Writing
Chargebee Technologies Pvt. Ltd
07.2017 - 04.2021
- Built and led a team of UX writers, providing mentorship and training on processes and best practices.
- Guided and led the creation of the Chargebee Content Style Guide.
- Established the UX Writing process for the team.
- Crafted end-to-end interactions, with a focus on content.
- Collaborated cross-functionally with Engineers, Product Designers, Product Managers, and Developers.
- Conducted regular audits of in-app copy to maintain high-quality content.
- Fostered a customer-centric approach to writing, aligning with organizational values.
Technical Writer/Editor/UX Writer
Tally Solutions Pvt. Ltd
07.2017 - 05.2020
- Wrote UI text, release notes, help content, and eDMs for partner communication.
- Developed the style guide for UX writing within the team.
- Crafted user personas to promote customer-centric writing.
- Conducted regular training sessions on language and content standards.
- Edited all release-specific technical documentation.
- Recruited Technical Writers/Content Writers for the team.
Instruction Designer/Technical Writer (Finacle)
Infosys Limited
11.2013 - 07.2017
- Wrote and compiled help documentation for Finacle.
Education
Master of Arts - English With Communication Studies
Christ University
Bengaluru, India 04.2001 -
Bachelor of Commerce - Commerce
Shri Bhagwan Mahaveer Jain University
Bengaluru, India 04.2001 -
Skills
Content Design
Content Strategy
Product Design
UX Writing
Customer Research
User Experience
Design Thinking
Figma
Timeline
Senior Content Designer
Intuit
04.2021 - Current
Manager, UX Writing
Chargebee Technologies Pvt. Ltd
07.2017 - 04.2021
Technical Writer/Editor/UX Writer
Tally Solutions Pvt. Ltd
07.2017 - 05.2020
Instruction Designer/Technical Writer (Finacle)
Infosys Limited
11.2013 - 07.2017
Master of Arts - English With Communication Studies
Christ University
04.2001 -
Bachelor of Commerce - Commerce
Shri Bhagwan Mahaveer Jain University
04.2001 -