Highly skilled IT professional with over 5 years of experience in providing technical support and solutions in Active Directory, OKTA SSO, Intune, JAMF, and Office 365 environments. Proficient in troubleshooting, system administration, and user support. Strong communication and problem-solving abilities, with a commitment to delivering exceptional service.
Overview
7
7
years of professional experience
Work History
Sr.IT Associate II
Dentsu Aegis Network India Private Limited
09.2021 - Current
ISP Management , Coordination and ticket raising for any downtime , link issue.
Coordination with global Netops and cloud infrastructure team for any changes.
Working on Service now Ticketing System.
Preparing Windows and MAC system for new joiners.
Hyper V SSO Integration
Administration & Managing OKTA admin console
Google Workspace, Vmware virtualization
Active directory User , OU and contact.
DNS, DHCP, Id rack , Server hardening
Azure Ad , Aws basics , windows server administration, Linux bisics
Managing and configuring and installing MAC system through JAMF console.
MDM profile DEP & Non-Dep Devices of MAC
Jamf connect, OS recovery of MAC through internet recovery mode
Disk Encryption using File Vault, Managing Self-service portal through JAMF
Zero-touch deployments using Apple Business Manager (ABM) and MDM
Apple application installation and support on MAC
Monitoring Mac end devices through Jamf such as Compliance, MDM profiles
Managing On premises cameras and access control devices.
Raising change request for infrastructure changes and presenting Infront of CAB
Quick resolution and support to VIP user
Managing the EUC Portal to enroll user and providing access to end user
Installation, configuration, and administration of windows 10 &11enterprise
Created and maintained internal documentation for recurring issues and solutions, enhancing support team efficiency.
System Administrator
Transparency Market Research Pvt Ltd.
11.2020 - 09.2021
System Administrator
Proaxim solutions
01.2019 - 10.2020
Worked as System Administrator, with Contracted to Client: - Transparency Market research Pvt Ltd.
Installation of all type of windows operating system ( Win 7,10, win 2012R2,2016, 2019)
Install/configure in-house and 3rd party software. e.g. ERP Tally, MS Office, Adobe design software
Management of Various design software network License and troubleshooting license issue.
Administrating, configuring and troubleshooting of Microsoft Windows Servers 2008/2012/2016, Active directory, backup servers, networking devices, Hyper-V
Working knowledge of Active Directory, such as creating users and groups in OU, creating mail Distribution lists, providing accesses to users and creating shared folder as per requirement.
Assistant Manager-Financial Control & Reporting at Dentsu Aegis Network India Private LimitedAssistant Manager-Financial Control & Reporting at Dentsu Aegis Network India Private Limited